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inside sales supervisor resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated and focused young woman who excels at prioritizing, completing multiple tasks simultaneously, following through to achieve goals and project managing. Flexible and hardworking with the drive to succeed and always open to learn new things and take on new challenges.

Skills
  • Proficient in Microsoft Office
  • Project Management
  • Issue and conflict resolution
  • Sales skills
  • Supervision and management
  • Accurate sales transactions
  • Administrative management abilities
  • Data input and management
  • Preparing estimates
  • Schedule coordination
  • Customer service skills
  • Establishing goals and setting priorities
  • Friendly and hardworking
  • Invoicing and billing
Experience
03/2016 to Current
Inside Sales Supervisor Wesco Asheville, NC,
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw personnel recruitment, performance and scheduling.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Conducted in-depth research on competitor trends, products and services.
  • Managed day-to-day operations, including supervision and assignment delegation for a 5-member team.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Met with each associate to establish realistic monthly sales goals.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Collaborated with other Manager's in meetings to brainstorm new ideas and discuss best ways to handle current issues.
  • Ran monthly reports to assess individual and team performance and note areas requiring improvement.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Scheduled crews and coordinated installations for numerous different procedures.
  • Consistently followed up with customers to determine satisfaction levels.
  • Efficiently completed material orders, resulting in all projects being completed on time and under budget.
  • Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
  • Updated customers and managed project statuses by effectively communicating with builders and contractors on numerous different projects.
  • Developed bid proposals with itemized costs for clients to review and approve before beginning work on numerous different projects.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Developed and updated cost estimates by documenting relevant information into jobs in internal database.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Managed clerical duties and documented daily work.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Counted and verified orders picked to ensure accuracy.
  • Managed business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
  • Maintained inventory for central warehouse of tools and supplies.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Processed work orders and prioritized jobs.
08/2014 to 03/2016
Server Pizza Hut Tuscaloosa, AL,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Increased sales of key menu items through effective upselling.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Prepared salads and appetizers to back up kitchen staff.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked order accuracy and food quality before delivering to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
08/2010 to 11/2014
Secretary/Receptionist Rochester General Health System Buffalo, NY,
  • Scheduled appointments and associated travel arrangements, including hotel, airfare and ground transportation.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Maintained office supplies by checking stocks and placing orders.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed the day to day calendar for all employees
  • Properly routed agreements, contracts and invoices through the signature process.
Education and Training
Expected in 05/2010 to to
High School Diploma:
Ashworth High School - Norcross, GA,
GPA:

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Resume Overview

School Attended

  • Ashworth High School

Job Titles Held:

  • Inside Sales Supervisor
  • Server
  • Secretary/Receptionist

Degrees

  • High School Diploma

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