Inside Sales Supervisor Resume Example
Reliable Inside Sales Supervisor with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments. Multi-tasking Manager known for creating positive workplace culture and high-performing teams. Diligent Sales Supervisor with strong track record of maintaining internal and external customer relationships. Worked to create and maintain cross functionality of teams across the board to help streamline activities. Highly committed with hardworking mentality to maintain high level of Customer Service.
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Wesco – Augusta , GA
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
- Developed comprehensive training program for new hires and provided informative onboarding materials.
- Oversaw team of 8 inside sales representatives and led staff to exceed sales goals. Managed multiple branch locations with various number of sales representatives at various times while in position.
- Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
- Worked closely with other departments to promote products and marketing campaigns.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Updated accounts and maintained long-term relationships with clients.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Handled large quotes, projects, data collection
- Quote review working with Sales to ensure competitive margin
- Crossing and Sourcing
- Order entry
- Accounts Payable
Pfizer – Columbia , SC
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Tracked all hours and expenses to keep project on task and within budgetary parameters.
- Liaised between Sales Representatives, Vendor Representatives and Accounting departments facilitating communications and keeping appropriate parties updated on project developments.
- Communicated with internal and external team members to keep project on schedule.
- Oversaw productivity streams for ongoing and special projects.
- Gathered requirements for ongoing projects and organized details for management use.
- Finalized all documents and quotes to send to Accounting for final invoicing.
- Created Purchase Orders for jobs
- Created Change Orders for Purchase Orders when needed.
- Project Coordinator/support for 3 Markets in the Southeast/Gulf Coast Area
Safety-Kleen Systems Inc. – City , STATE
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed accounts payable and receivable
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Processed invoices and expenses using SAP to facilitate on-time payment.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Responsible for creating/printing manifest, hazardous and non hazardous waste labels for each waster stream and/or customer for the Service Team.
- Handled quoting and price agreements for Sales Team
- Data Entry and invoicing
- Credit and Collections
- Payroll
- Benefits liaison between the branches and Corporate.
Buckhorn High School - City, State
Professional References for Amanda Musico:
Steve Thallas
District Manager-Madison Branch
MSC Industrial Supply
256-278-9910
James Crigger
District Manager-Nashville Branch
MSC Industrial Supply
615-498-5594
Chad Moorefield
District Manager- Chattanooga Branch
MSC Industrial Supply
865-466-7343
Mario D'Antonio
Account Manager
Safety-Kleen Systems Inc.
256-541-6211
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Resume Overview
School Attended
- Buckhorn High School
Job Titles Held:
- Inside Sales Supervisor
- TPM Project Coordinator
- Administrative Lead
Degrees
- High School Diploma : 05/2002
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