Inside Sales Specialist resume example with 20+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Experienced and multi-talented inside sales associate with 28 years combined experience in procurement, negotiating SPAs, logistics to maintain on time delivery for projects, customer service, industrial and electrical sales, solving invoice discrepancies. large project bidding, day to day customer quotes, sales, and service, problem resolution, attentive to details, organized, inventory control, experience with accounting programs such as Peachtree, Great Plains Dynamics, SAP. Self motivated, team player
Skills
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Experience
Inside Sales Specialist, 06/2020 - 08/2021
General Electric – Hagerman, ID,
General Electric – Hagerman, ID,
- Investigated sales and service issues to provide successful resolutions.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Delivered superior customer support to improve account retention rate.
- Promoted electrical products with strong upselling and cross-selling abilities.
- Moved heavy loads with safe operation of pallet jacks and forklifts.
- Handled sales paperwork with organized approach for managing contracts, sales orders and payments.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Escorted customers to products and pointed out complementary items to boost store sales.
Inside Sales Associate, 08/2017 - 04/2020
Tech Air – Stockbridge, GA,
Tech Air – Stockbridge, GA,
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Contacted new and existing customers to discuss product and service solutions.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Investigated sales and service issues to provide successful resolutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Maintained detailed account records and contact logs to facilitate sales process.
- Handled sales paperwork with organized approach for managing contracts, sales orders and payments.
- Recommended merchandise to customers based on needs and preferences.
- Saved costs by negotiating with vendors and contractors while managing purchasing processes.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Collaborated with new customers to give details about company offerings.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Inside Sales Associate, 06/2011 - 08/2017
Tech Air – Stratford, CT,
Tech Air – Stratford, CT,
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Investigated sales and service issues to provide successful resolutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Maintained detailed account records and contact logs to facilitate sales process.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Delivered superior customer support to improve account retention rate.
- Promoted electrical products with strong upselling and cross-selling abilities.
- Handled sales paperwork with organized approach for managing contracts, sales orders and payments.
- Recommended merchandise to customers based on needs and preferences.
- Recommended optimal merchandise based on customer needs and desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
Procurement Manager, 08/1993 - 06/2011
Bd (Becton, Dickinson And Company) – San Francisco, CA,
Bd (Becton, Dickinson And Company) – San Francisco, CA,
- Sourced and vetted potential suppliers to provide quality goods on consistent schedules.
- Developed and executed long-term supply strategy based on sound cost modeling and supplier assessments.
- Conducted regular make or buy analyses to determine most cost-effective method for obtaining necessary materials.
- Collaborated cross-functionally to correct supplier nonconformance issues and improve process capabilities.
- Sourced new vendors for purchasing needs.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
- Determined recurring business needs and maintained necessary inventory levels.
- Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Tracked and approved procurement plans and inventory levels.
- Developed and managed cost reduction and waste elimination policies.
- Evaluated staff performance against expectations.
- Assessed procedures and processes, implementing improvements to reduce waste.
Education and Training
High School Diploma: , Expected in 1990
Northside High School - Lafayette, LA
Northside High School - Lafayette, LA
Accomplishments
- Created customer specific catalogs using Excel to significantly decrease quote time on large projects
- Consistently maintained high customer satisfaction ratings.
- Successfully negotiated with vendors, saving the company money
- Developed lasting relationships with new clients
- Implemented inventory strategies, (bin locations, input information into inventory/accounting system for accuracy)
- Promoted to parts clerk in less than 2 months
- Promoted to assistant buyer in less than 12 months
- Promoted to Procurement Manager in less than 3 years
- Fork truck certified
- Received Certificate of Procurement management from LSU Continuing Education Program in 2004
- Wrote shipping/receiving/project, and logistics procedure for Automation USA
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Resume Overview
School Attended
- Northside High School
Job Titles Held:
- Inside Sales Specialist
- Inside Sales Associate
- Inside Sales Associate
- Procurement Manager
Degrees
- High School Diploma
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