Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Accomplished Inside Sales Representative with 6 years of sales excellence skilled at exceeding sales objectives on monthly basis. Persuasive communicator and analytical problem-solver consistently uncovers customer needs and matches with company offerings. Routinely records customer information and maintains asset management database by obtaining, entering and verifying required data.
Self-motivated Inside Sales Representative with 6 years of experience in industrial sales and service. Reputation for consistently moving sales process forward through excellent relationship management. Profiles and manages targeted list of prospects and provides value-added benefits to grow product share.
Accomplished sales associate with exceptional sales record and knowledge of a wide range of customer needs. Manage territories with organized and proactive approach to capturing new customers and capitalizing on emerging opportunities. Energetic and upbeat with enterprising nature.
Skills
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Experience
06/2013 to Current
Inside Sales Representative Rentokil Initial – Glendale, AZ,
- Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
- Educated customers on product features and technical details to highlight benefits.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Liaised between outside sales representatives and numerous accounts to optimize customer service.
- Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed account records and contact logs in onesource, s&p, and excell to facilitate sales process.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Investigated sales and service issues to provide effective resolutions.
- Leveraged digital and telephone approaches to generate sales leads.
06/2013 to Current
Delivery Driver Hom Furniture Corporate Office – Woodbury, MN,
- Went 6 years operating motor vehicles without accident.
- Pulled and reviewed daily customer tickets to successfully fulfill orders.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Positioned blocks and ties around items to secure cargo during transit.
- Located and selected merchandise to verify against delivery sheet specifications.
- Completed pre- and post-trip truck inspections to report and record any defects or malfunctions.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Resolved customer complaints and adjusted orders.
- Increased sales by determining customer needs and offering specific desirable items.
- Resolved customer problems and complaints effectively.
- Verified sales orders before loading and unloading merchandise.
- Coordinated to get delivery route information and changes.
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
- Loaded and unloaded merchandise at stores and vendor locations.
- Consulted with customers to gain feedback and address concerns with products or services.
- Unloaded packages from trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
- Verified loads against shipping papers.
- Entered customer orders in One Source to document sales.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Answered customer questions regarding shipments.
- Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Conducted vehicle inspections prior to and after every trip and performed minor repairs, to keep truck functional.
- Contacted customers prior to delivery to coordinate delivery times.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Reviewed daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
- Notified branch management of any vehicle safety concerns and issues.
- Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Avoided delivery delays by carefully planning best routes with GPS.
- Processed payments by accepting cash, checks and credit card payments.
- Handled merchandise in accordance with product handling standards.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Changed tires and installed light bulbs, fuses and tire chains.
06/2013 to Current
Mechanical Technician Calgon Carbon Corporation – Moon, PA,
- Troubleshot, diagnosed and repaired engineering equipment.
- Cleaned, repaired and installed tank equipment, such as gaskets and internal and external valves.
- Diagnosed mechanical problems and determined solutions to correct concerns.
- Operated pressure pumps, air electrical equipment and mechanical equipment.
- Installed, fit, cleaned and repaired external and internal equipment on tanks, including valves, caps, hoses, pumps and gaskets.
- Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
- Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Handled all delegated tasks.
- Delivered to customer locations.
- Leveraged excell to input and compile data gathered from various sources.
Education and Training
Expected in 05/2004
GED:
Wilkinson County High School - Irwinton, GA
Wilkinson County High School - Irwinton, GA
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School Attended
- Wilkinson County High School
Job Titles Held:
- Inside Sales Representative
- Delivery Driver
- Mechanical Technician
Degrees
- GED
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