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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Accomplished Inside Sales Representative with 6 years of sales excellence skilled at exceeding sales objectives on monthly basis. Persuasive communicator and analytical problem-solver consistently uncovers customer needs and matches with company offerings. Routinely records customer information and maintains asset management database by obtaining, entering and verifying required data.

Self-motivated Inside Sales Representative with 6 years of experience in industrial sales and service. Reputation for consistently moving sales process forward through excellent relationship management. Profiles and manages targeted list of prospects and provides value-added benefits to grow product share.

Accomplished sales associate with exceptional sales record and knowledge of a wide range of customer needs. Manage territories with organized and proactive approach to capturing new customers and capitalizing on emerging opportunities. Energetic and upbeat with enterprising nature.

Skills
  • Regional sales and support
  • Strong sales-closer
  • Service prioritization
  • Lead generation
  • Driven
  • Key relationship management
  • Analytical problem solver
  • Available for evening and weekend shifts
  • Exceptional customer service
  • Clear and articulate phone manner
Experience
06/2013 to Current
Inside Sales Representative Rentokil Initial Glendale, AZ,
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Educated customers on product features and technical details to highlight benefits.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Liaised between outside sales representatives and numerous accounts to optimize customer service.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Maintained detailed account records and contact logs in onesource, s&p, and excell to facilitate sales process.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Investigated sales and service issues to provide effective resolutions.
  • Leveraged digital and telephone approaches to generate sales leads.
06/2013 to Current
Delivery Driver Hom Furniture Corporate Office Woodbury, MN,
  • Went 6 years operating motor vehicles without accident.
  • Pulled and reviewed daily customer tickets to successfully fulfill orders.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Completed pre- and post-trip truck inspections to report and record any defects or malfunctions.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Resolved customer complaints and adjusted orders.
  • Increased sales by determining customer needs and offering specific desirable items.
  • Resolved customer problems and complaints effectively.
  • Verified sales orders before loading and unloading merchandise.
  • Coordinated to get delivery route information and changes.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Unloaded packages from trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Verified loads against shipping papers.
  • Entered customer orders in One Source to document sales.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Answered customer questions regarding shipments.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Conducted vehicle inspections prior to and after every trip and performed minor repairs, to keep truck functional.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Reviewed daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Notified branch management of any vehicle safety concerns and issues.
  • Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Processed payments by accepting cash, checks and credit card payments.
  • Handled merchandise in accordance with product handling standards.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Changed tires and installed light bulbs, fuses and tire chains.
06/2013 to Current
Mechanical Technician Calgon Carbon Corporation Moon, PA,
  • Troubleshot, diagnosed and repaired engineering equipment.
  • Cleaned, repaired and installed tank equipment, such as gaskets and internal and external valves.
  • Diagnosed mechanical problems and determined solutions to correct concerns.
  • Operated pressure pumps, air electrical equipment and mechanical equipment.
  • Installed, fit, cleaned and repaired external and internal equipment on tanks, including valves, caps, hoses, pumps and gaskets.
  • Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks.
  • Delivered to customer locations.
  • Leveraged excell to input and compile data gathered from various sources.
Education and Training
Expected in 05/2004
GED:
Wilkinson County High School - Irwinton, GA
GPA:

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Resume Overview

School Attended

  • Wilkinson County High School

Job Titles Held:

  • Inside Sales Representative
  • Delivery Driver
  • Mechanical Technician

Degrees

  • GED

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