inside sales representative resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Multi-talented Sales Team member and leader adept at handling multiple requests and tasks from customers, vendors and coworkers. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Care to ensure accuracy and satisfaction in all activities.
Skills
Full-cycle sales process
Consultative sales approach
Regional sales and support
Key relationship management
New business development
Experience
Inside Sales Representative, 01/2004 - Current Keystone Automotive Operations, Inc. – Tualatin, OR,
Cultivated and strengthened customer relationships to drive revenue growth.
Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
Investigated sales and service issues to provide successful resolutions.
Negotiated prices, terms of sale and service agreement to close transactions.
Coordinated work of sales team and motivated performance to surpass quotas.
Liaised between outside sales representatives and accounts to optimize customer service.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Employed mathematical skills to calculate purchase, negotiate price and draft contract.
Delivered superior customer support to improve account retention rate.
Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
Provided order tracking information and resolved issues when needed.
Verified accuracy of information and executed clarification of orders.
Processed and documented transactions in company database.
Answered customer account inquiries and provided resolution.
Monitored stock, maintained company inventory and managed client information in computer databases.
Provided tracking details and resolved problems for customers.
Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Prepared invoices, shipping documents and contracts.
Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
Customer Service Representative, 04/2000 - 12/2003 City National Bank – Point Pleasant, WV,
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered incoming telephone calls to provide store, products, and services information.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Provided order tracking information and resolved issues when needed.
Verified accuracy of information and executed clarification of orders.
Prepared invoices, shipping documents and contracts.
Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
Production Control Specialist, 06/1995 - 03/1999 Akoustis Technologies, Inc. – Canandaigua, NY,
Forecasted amounts of different materials based on production schedules.
Scheduled deliveries and orders according to needs and production schedules.
Planned and monitored material movement in production cycles.
Monitored production flow and troubleshot bottlenecks and other issues.
Managed and planned production schedule to promote on-time delivery of customer orders.
Reviewed job orders and adjusted schedules and orders.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Organized storage areas to maximize movement and minimize labor.
Prepared and processed shipping documents and routed materials and bills of lading.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Utilized [Software] to organize and maintain shipment records, supply totals and inventory data.
Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
Operated lift and hand trucks to transfer materials to and from target areas.
Prepared packages, calculated postage and verified details for shipments.
Oversaw staff to prepare production cycles on time using specified requirements.
Assistant Store Manager, 06/1987 - 06/1995 Petco – Burlington, VT,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Handled scheduling for store shifts to achieve adequate staffing.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Education and Training
BBA: Marketing And English, Expected in 05/1994 - University of Wisconsin -Whitewater - Whitewater, WI GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.