inside sales representative resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am a quick learner and strive to be the best at anything I do. I am always looking for something new to learn and perfect. I am known to be as helpful as possible, in and outside of work.

  • Scheduling
  • Excel
  • Cashier
  • Data entry
  • Power Point
  • Receptionist
  • Food service
  • Sales
  • POS
  • Microsoft Word
  • Time Management
  • Money Handling
  • Customer Service and Assistance
  • Data Entry
  • Cross-Selling and Upselling
  • Attention to Detail
  • Microsoft Office
  • Salesforce CRM
  • Cold Calling
  • Pipeline Development
  • Verbal and Written Communication
  • Overcoming Objections
  • Paperwork Drafting
  • Cash Register Operations
  • Payment Processing
  • Prospect Follow-Up
  • Client Rapport-Building
  • Applied Mathematics
  • Phone and Email Etiquette
  • Credit and Debt Card Processing
  • Reading Comprehension
  • Reminder Calls
  • Google Chrome
  • Analytical Thinking
  • Issue Resolution
  • Social Media Platforms
Work History
05/2022 to 07/2022 Inside Sales Representative Pac-Van, Inc. | South Royalton, VT,
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Emphasized product features based on analysis of customers' needs.
03/2021 to 04/2022 Office Assistant State Of North Dakota | Drayton, ND,
  • Invoicing
  • Scheduling
  • Responding to emails
  • Answering and returning phone calls
  • Resolving customer complaints
  • Enrolling new customers
  • Creating accounts
  • Canceling accounts
  • Inputting credit card information
  • Working with Excel
  • Updating prices
  • Presenting ideas to make the business run smoothly.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
05/2017 to 04/2021 Restaurant Team Member Cafe Rio | Las Vegas, NV,
  • Upsold customers and optimized table-turns, outperforming wait staff average sales
  • Prepared and served cold, hot and alcohlic beverages to guests
  • Calculated charges, issued table checks and collected payments from customers
  • Processed customers' payments and provided receipts
  • Washed kitchen counters, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink
  • Designed custom private function and family packages to accommodate groups of up to 50 people, including business dinners, sales presentations, club meetings, baby showers and charity events
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Inspected restrooms for cleanliness and availability of supplies up to 15 times per shift
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Sprayed all racked items with hot water to loosen and remove food residue
  • Served average of 200 patrons daily at O'Charleys restaurant with consistent recommendations for exceptional service
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Prepared salads and appetizers to back up kitchen staff
  • Maintained indoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Assisted kitchen staff with food counts by determining number of items required for complete service
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
  • Checked order accuracy and food quality before delivering to customers
  • Reviewed identification for patrons before serving alcoholic drinks
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Explained menu options to guests, offered suggestions and took orders for food and beverages
  • Plated food and ensured plate presentation and food quality were of highest standard
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
  • Answered phones politely and promptly, accurately recording and confirming to go orders
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
  • Greeted newly seated guests quickly and efficiently
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Rearranged tables and chairs, located or rolled extra silverware and bread plates to prepare for large groups.
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Greeted customers at drive-thru and took food orders.
  • Used proper techniques to prepare food and ingredients.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Recorded orders by answering customer questions and entering requests in system.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
08/2013 to 08/2016 Sales Associate Tory Burch | Palo Alto, CA,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Helped average of 60 customers per day by responding to inquiries and locating products
  • Surpassed daily sales goals by 10% by cross-selling Credit cards and promoting additional products
  • Assisted customers by finding needed clothing items and checking inventory for items at other location
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
  • Helped customers sign up for loyalty programs and submitted completed paperwork
  • Stayed up to date on store promotions, payment policies and security practices
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Used register system to ring up customer purchases, process payments and issue receipts
  • Drove sales of clothing and credit card products by applying proactive nature, knowledge of customer preferences and active listening skills
  • Educated customers on product and service offerings
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Recommended merchandise to customers based on needs and preferences
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed, marketed and sold full range of products and support services.
Expected in 05/2016 to to High School Diploma | Clover High School, Clover, SC, GPA:
Expected in 05/2017 to to | Psychology Coastal Carolina University, Conway, SC, GPA:

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Resume Overview

School Attended

  • Clover High School
  • Coastal Carolina University

Job Titles Held:

  • Inside Sales Representative
  • Office Assistant
  • Restaurant Team Member
  • Sales Associate


  • High School Diploma

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