inside sales representative resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

I am a results-driven Inside Sale Rep (Project Manager) with 3 years of experience maximizing revenue opportunities in Construction Sales through cold calling and relationship building. Proven expertise in proactively addressing objections and resolving issues. Strong desire to focus on client retention. Am a talented project manager effective at multi-tasking and balancing customer needs and making new sales. Someone who builds loyalty and long-term relationships with customers while consistently reaching sales targets. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Achieved "Employee of the Month" within 8 months being an office employee. Office employees don't receive those awards.
  • Purchased highest level of products from one vendor amassed at $10K plus additional packages worth $2-5K each after selling products to purchase these quantities.
  • Account acquisition
  • Persuasive negotiator
  • Team Leadership
  • Product and Service Sales
  • Service Prioritization
  • Exceptional Customer Service
  • Sales expertise
  • Order management, Min's and Maxs
  • Project coordination
  • Fluent in Spanish
  • Relationship building and management
  • BIDSS sales management software
  • Solution development
  • Forklift Operation
  • Team-oriented and dependable
  • Construction knowledge
  • MS Office
Work History
04/2017 to Current
Inside Sales Representative Workday, Inc. Home Office, WY,
  • Collaborated with Operation associates and clients to set up optimal delivery schedules.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with all customers.
  • Researched projects for optimum access and ease of deliveries.
  • Created a customer base that surpassed 220+ contacts from varies companies.
  • Managed commerical and multi-family projects.
  • Managed employees to execute daily and future goals.
  • Progressed in specialty product sales and product making (i.e. EIFS-Dryvit).
  • Analyzed current market costs and prices to offer clients competitive prices.
  • Lead Inside salesman in creating orders for all commerical and residential customers.
  • Locate projects by using coordinates to get precise locations.
  • Supply Architects and General Contractors with submittal packages on approved only products during bid.
  • Created start up accounts to help start a purchase history that would lead to a credit application.
  • Brought in numerous accounts from commerical to residential areas.
  • Attended vendor meetings about new products to show our customers.
  • Was the receiver to add items into inventory.
  • Purchased stock and specialty items for the Central Iowa location.
  • Handled out of state and out of Country transactions to introduce our product and name to other clients.
04/2017 to Current
Showroom Sales Manager Ferguson Union City, GA,
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Recruited, managed and motivated 2-member retail team to give every guest positive and memorable experiences.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
  • Opened and closed store independently.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and personable talents.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assisted with product placement at New store locations in Eastern Iowa.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Independently ran quarterly inventory count of 500+ items.
  • Independently setup Showroom from 10 white tables to slat walls and hung up merchandise.
  • Organized showroom and storage according to product purpose.
  • Authorized store early shut down during slow or holiday hours.
  • Maintained a good relationship with warehouse personnel over walk talkie communication and in person.
  • Used forklift to help get customers orders completed.
  • Ordered necessary items and tools for showroom stock.
08/2012 to 02/2017
Construction Labor White Castle Queens Village, NY,
  • Worked as a pair in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Enhanced job site safety by vigilantly monitoring equipment and team members to prevent accidents.
  • Worked with speed and accuracy to consistently meet production standards.
  • Drove varies vehicles and forklift to execute daily duties.
  • Assisted in managing a small crew when Manager would not be present.
  • Supplied materials as needed per new construction building.
  • Worked with varies crews when work would slow down.
11/2006 to 06/2016
Crew Manager I HOP City, STATE,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Monitored food preparation, production and plating for quality control.
  • Assisted in creating weekly schedules and schedule changes.
  • Monitored and prepared inventory during each shift.
  • Balanced the drawer and safe each night.
  • Independently opened and closed restaurant doors.
  • Worked OT when available and was necessary.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Climbed the ladder from Bus boy to Crew manager.
  • Managed a front and back of restaurant of 12+ employees.
  • Assisted in evaluating new hires applications.
  • Fulfilled every position available under GM.
  • Authorized promo discounts.
  • Relieved staff appropriately when service started to slow down for the shift.
  • Assigned "side work" according to clock in times and closing personnel.
  • Analyzed waiter capacity and experience to seat customers.
  • Trained varies employees in every position under GM.
  • Expoed and decorated dishes before serving them to customers.
  • Created Meals from scratch on all 3 stages in the kitchen.
  • Prioritized time consuming dishes over quick ones.
  • Controlled kitchen line flow from the wheel of the kitchen.
Expected in 05/2011 to to
High School Diploma:
Ankeny High School - Ankeny,
Expected in to to
Associate of Applied Science:
DMACC - Ankeny,

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Resume Overview

School Attended

  • Ankeny High School

Job Titles Held:

  • Inside Sales Representative
  • Showroom Sales Manager
  • Construction Labor
  • Crew Manager


  • High School Diploma
  • Associate of Applied Science

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