inside sales representative customer service specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Energetic Customer Service Representative and Inside Sales Associate with 20+ years of experience resolving complex customer inquires. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. People oriented individual with attention to detail and a positive attitude. Authorized to work in the US for any employer

Competitive Customer Service Sales Representative skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Bringing a 15 year history of increasing sales and revenue using consultative techniques.

  • Telemarketing
  • Outside sales
  • Business development
  • Data entry
  • Accounts receivable
  • Collection management
  • Leadership
  • Inside sales
  • Purchasing
  • CRM software
  • Customer service
  • Microsoft Office
  • Logistics
  • Cold Calling
  • Budgeting
  • Phone etiquette
  • Salesforce
  • Account Management
  • Order Entry
  • Recruiting
  • Negotiation
  • Microsoft Outlook
  • Sales Management
  • Team member motivation
  • Food safety and sanitation
  • Effective customer upselling
  • Processing payments
  • Team management
  • Active listening
  • Decision-making
  • Computer skills
  • Organization
Inside Sales Representative/Customer Service Specialist, 07/2006 - 09/2021
DeIorio Foods, Inc City, STATE,
  • Communicated all new sales promotions
  • Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
  • Called on freight quotes and available trucking
  • Conducted business- to-business telephone sales
  • Managed and recorded all leads from outbound telephone marketing
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services
  • Answered customers' questions regarding products, prices, and availability
  • Completed company leadership training program
  • Maintained friendly and professional customer interactions at all times
  • Reviewed the company's aging report on a weekly basis
  • Handled customer calls regarding their accounts receivable status and collect past due payments
  • Printed and input orders that had been emailed to us from representatives and customers from different states
  • Disbursed all orders to appropriate employees
  • Worked with sales representatives, customers, and team members to ensure all orders are accurate and thorough
  • Filed all orders using filing system
  • Coordinated, scheduled and arranged meetings and travel calendars for all business and social events
  • Attended food shows when needed.
HR Generalist/ Service Coordinator Assistant, 06/1999 - 09/2004
RCIL, Resource City, STATE,
  • Scheduled interviews, meetings and other HR events
  • Coordinated seminars and meetings
  • Maintained the record of every employee
  • Completed termination paperwork and conducted interviews
  • Excellent organization ability and strong communication with employees
  • Assisted Senior Coordinators with clerical and operational support
  • Prepared reports, coordinated project teams, organized meetings, and data entry work
  • Met with clients outside the company to assist them with medical needs and help them access the community services they need
  • I acted as the client's advocate, explained the available options to the clients, and kept records of the services offered.
Administrative Assistant/Order Entry/Customer Service/ Accounts Receivable, 06/1991 - 08/1999
Granny's Kitchen City, STATE,
  • Answered phone calls, scheduled meetings and supported visitors
  • Carried out administrative duties such as filing, typing, copying, binding, and scanning
  • Exhibited polite and professional communication via phone, e-mail, and mail
  • Took purchase orders from each customer or salesperson and accurately input them into a computer database
  • Helped customers with complaints, questions, gave them information about products and services, and processed returns
  • Issued invoices, dealt with invoicing related correspondence, answered client's billing queries, and initiated collections on accounts that are past due.
Education and Training
Associate's degree: Business Administration, Expected in 05/1991
Herkimer County Community College - Herkimer, NY
Status -
High School Diploma: , Expected in 06/1987
Mohawk Central School - Mohawk, NY,
Status -
  • Marketing
  • Pricing
  • Communication skills
  • Sales
  • Customer support
  • Mobile applications
  • B2B Sales
  • Project Management
  • Business Analysis
  • User Interface (UI)
  • Management
  • Android
  • E-Commerce
  • Business Requirements
  • Web Services
  • Freight
  • Awards
  • Employee of the Month
  • July 2008
  • Nominated for Employee of the Month by DeIorio Foods
  • Certifications and Licenses
  • Food Safety
  • May 2020 to Present
  • The Food Safety Certificate verifies basic food safety knowledge and is for individuals in food handler employee-level positions
  • It verifies that anyone working with food has sufficient food safety knowledge to protect the public form foodborne illness
  • SQF Training Certificate
  • April 2021 to April 2022
  • This certificate allows your customers to have confidence in your food safety program and know that you have a rigorous food safety system in place
  • Inside Sales Representative Certificate
  • September 2007 to Present
  • This certification taught me how to develop essential qualities, competencies and tactical skills required to perform the role of an Inside Sales Representative
  • It acquired and mastered the skills to identify target accounts and customers, research prospect, handle objections, handle voicemail and email etiquette, winning meetings, and the basics of territory, account, and channel management
  • Professional Certification in Customer Service
  • November 2008 to Present
  • Focused on customer interactions, the foundations of service, and other related topics like HR practices and coaching
  • It was designed for management-level professionals who are committed to the highest standards of customer service
  • Groups
  • Fish Committee
  • July 2006 to September 2019
  • A business technique that is aimed at creating happy individuals in the workplace
  • In charge of practices to improve teamwork, retention, service, innovation, and morale.

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Resume Overview

School Attended

  • Herkimer County Community College
  • Mohawk Central School

Job Titles Held:

  • Inside Sales Representative/Customer Service Specialist
  • HR Generalist/ Service Coordinator Assistant
  • Administrative Assistant/Order Entry/Customer Service/ Accounts Receivable


  • Associate's degree
  • High School Diploma

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