LiveCareer-Resume

inside sales representative customer service manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers management and supervision skills through experience and schooling. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and employees. Motive to maintain and demonstrate passion for building relationships, cultivating partnerships and growing businesses.

Skills

· Customer Care/Customer Service (20+ years)

· Knowledge Using a Multi-line Call Center (20+ years)

· Clerical and Administration Experience (20+ years)

  • · Management
  • · Account/Office Management
  • · Accounts Receivable
  • · Accounts Payable
  • · Bookkeeping/Accounting
  • · Payroll

· Computer Skills

  • · Email (Outlook, Yahoo, Gmail)
  • · QuickBooks
  • · MS Office: Excel, PowerPoint, Word (WPM 100+)
  • · Social Media: Facebook, Instagram, LinkedIn, Twitter

· E-Commerce Data/Order Entries

· Shipping & Receiving, Freight/Knowledgeable

· Forklift Certified

· Purchasing

· Sales Expertise

  • · Outside Sales
  • · Inside Sales
  • · Pricing

· Professional Demeanor

  • · Problem Solving Skills
  • · Critical Thinking Skills
  • · Organizational Skills
  • · Flexibility, Loyal and Accommodating
  • · Proficient Communication Skills
  • · Works Well Under Pressure
Experience
01/2018 to Current
Inside Sales Representative/Customer Service Manager Sands Of Kahana Phoenix, AZ,
  • Answered inbound calls, chats and emails to facilitate customer service in a manufacturing facility providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on special pricing and company offerings.
  • Open customers accounts by recording information in QuickBooks database, all while keeping contact information up to date.
  • Maintained all social media accounts for business.
  • Sold products, goods and services to customers. Attracted potential customers by answering product and service questions; suggesting information about products and services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor while handling warranty claims by following through with a detailed record of solutions to meet customers needs. Implicating plans and procedures of complaints for a permanent resolution.
  • Managing clients accounts, performing telephone prospecting, delivering presentations, closing sales, and collaborating traveling arrangements for shows.
  • Loaded and unloaded freight trucks that would come to facility when staff was busy. Fork lift certified.
07/2015 to 10/2017
Ecommerce Expeditor Iceberg Enterprises City, STATE,
  • Worked in the shipping and receiving office for a manufacturing facility
  • Accurately picked, packed and shipped finished goods to customers while updating inventory
  • Pulled correct product from inventory to pack into appropriate box for customers.
  • Received shipments from third party suppliers; packed and shipped material to Vendors
  • Managed system inventory data and performed routine audits to maintain inventory and data integrity, while identifying and communicating material inventory issues or shortages. Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Performed clerical duties, such as answering phones, calling in freight, scheduling for LTL shipments, custom order entry, data entry, running reports, creating spread sheets and maintained organizational skills while multi taking
  • Entered order details into system and inputted updates accordingly.
  • Handled shipping errors for high end customers such as Staples, Amazon and Grainger.
05/2011 to 10/2014
Dietician Assistant Sturgis Hospital City, STATE,
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Stocked food and other supplies for main kitchen and units.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Set up trays and food service carts to deliver food to residents.
  • Served food and snacks according to planned menu and patients' diet orders, meeting therapeutic diets.
  • Served specific meals to patients with special dietary needs.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Treated patients and team members with dignity and respect.
  • Engaged with residents to provide positive and enriching experiences.
  • Reported and documented what patients ate and did not eat.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Cleaned building floors by sweeping, mopping or vacuuming. Washed and put away dishes and pans. Maintained a clean working environment through out a 12 hour shift.
07/2007 to 01/2011
Front Desk Supervisor Holiday Inn Express City, STATE,
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Monitored reservations to track incoming parties and special events.
  • Created and optimized employee schedules for shift coverage.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided concierge services for guests. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted high end guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
Education and Training
Expected in 05/2023
Associate of Applied Science in Business: Management/Supervision
Glen Oaks Community College - Centreville, MI,
GPA:
Expected in 06/2003
Vocational Certificate: Animal Science
Achool of Animal Science - Norcross, GA,
GPA:
Expected in 06/2003
High School Diploma:
Colon High School - Colon, MI,
GPA:

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Resume Overview

School Attended

  • Glen Oaks Community College
  • Achool of Animal Science
  • Colon High School

Job Titles Held:

  • Inside Sales Representative/Customer Service Manager
  • Ecommerce Expeditor
  • Dietician Assistant
  • Front Desk Supervisor

Degrees

  • Associate of Applied Science in Business
  • Vocational Certificate
  • High School Diploma

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