Inside Sales Representative Resume Example
Talented Inside Sales Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Results-driven Inside Sale Rep with 3 years of experience maximizing revenue opportunities in Oil and Gas Industry through cold calling and relationship building. Proven expertise in proactively addressing objections and resolving issues. Strong desire to focus on client retention. Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert Microsoft Word and Excel user with skills in lead optimization and customer problem-solving. Bringing top-notch planning and multitasking abilities packaged with industrious and driven approach.
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- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Established fair pricing structures and finalized contracts to complete purchase agreements with Oil and Gas customers.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Set up new accounts, established customer credit, and set up payment methods.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Maintained friendly and professional customer interactions at all times.
- Emphasized product features based on analysis of customers' needs.
- Developed and deepened customer relationships to drive revenue growth.
- Maintained up-to-date knowledge of all available products.
- Answered customers' questions regarding products, prices and availability.
- Collected information on sales and service issues to provide effective resolutions.
- Created and updated customer accounts with relevant information.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Utilized digital and telephone approaches to generate sales leads.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintained complex digital filing system for financial information.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintained complex digital filing system for financial information.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Scheduled office meetings and client appointments for team of 2 professional Lawyers.
- Monitored Lawyer's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported Laywers through personal document management, calendar organization and collateral preparation for meetings.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Collected medical payments from clients and updated account balances.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Scheduled office meetings and client appointments for team of 1 professional Doctor.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to independently handle over 30 calls each day.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Balanced Doctors availability, customer schedules and maximum load levels when scheduling appointments.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Offered appointment information updates and rescheduling to guests.
- Entered daily data in computer systems and documented office activities.
- Acted as first point of contact and set appointments for prospective clients.
- Answered multiple incoming calls daily to resolve payments and re-scheduling issues and schedule appointments.
Kelsey is a valuable employee to DNOW or any organization. She possesses strong skills in several aspects of her job. She is dependable and never misses work without the proper notification or processes. She is consistent in her abilities and functions but isn't afraid to branch out and learn more things or take on new challenges. She is very motivated and doesn't need to be shown or driven in any direction, she is good at taking the wheel or taking leadership of anything she touches or is tasked with. Kelsey carries herself in a positive manner. Her daily tasks include fielding calls or emails from customers and processing them in a timely and accurate manner. She is very skilled in the functions of her job pertaining to the computer systems and functions. Kelsey's functionality in excel and word is superb. She handles her customer base with care and dignity.
Zack Karickhoff
Branch Manager
Distribution Now
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Resume Overview
School Attended
- West Virginia Junior College
Job Titles Held:
- Inside Sales Representative
- Administrative Assistant
- Receptionist
Degrees
- Associates Medical Assistant in Medical Assisting
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