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inside sales representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Inside Sales Representative brings 32 years in retail and phone sales. Strong organizational, analytical, problem resolution and follow-up skills. Educates, strategizes and successfully sells products and services through high volume of outbound sales calls.

Skills
  • Consultative sales approach
  • Product demonstrations and presentations
  • Cold calling expertise
  • B2C sales
  • Telephone sales
  • Full-cycle sales process
  • Regional sales and support
  • Exceptional customer service
  • Lead generation
  • New business development
  • Driven
  • Project development
  • Specializes in Construction and industrial markets
  • Excellent time management
  • Key relationship management
  • Clear and articulate phone manner
  • Dependable
  • Strong sales-closer
  • Analytical problem solver
  • Cheerful and energetic
  • Solution coordination
  • Expert in abrasive and cutting tools products
  • Service prioritization
  • Organized and meticulous
Education and Training
West High School Denver, CO, Expected in 02/1993 GED : - GPA :
Experience
Avnet, Inc. - Inside Sales Representative
Berlin, NH, 04/2014 - 03/2021
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Investigated sales and service issues to provide successful resolutions.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
  • Delivered superior customer support to improve account retention rate.
  • Grew quarterly sales reliably with great communication and sales abilities.
Avnet, Inc. - Manufacturer's Sales Representative
Hoffman Estates, IL, 06/1994 - 04/2014
  • Represented manufacturer at trade shows, building brand recognition, establishing contacts and identifying potential service partners.
  • Consulted with customers to evaluate needs, build perception of value and develop personalized quotes for product and service costs.
  • Refined product and service expertise and sales skills at professional association meetings, promoting company image through networking.
  • Added new clientele to account base, using prospecting, market research and face-to-face networking to generate attention for company.
  • Educated customers on project scope and methods, explaining project phases, materials and techniques involved at each stage.
  • Tracked timelines for project completion, compiling and analyzing data on materials and labor demand to forecast needs for company to place orders and hire staff.
  • Attended sales department and company-wide meetings to stay current on latest objectives and sales performance.
  • Supported clients with targeted and highly successful product launches.
  • Kept logs of appointments, recording rates of appointments set per contact and sales closed per appointment to further define prospecting objectives.
  • Accompanied sales staff on sales appointments and client visits to monitor project progress.
  • Hosted customer appreciation dinners and special events to maintain ongoing relationships with past clients and secure repeat business.
  • Displayed mastery of cutting tools and abrasives subject matter and available products and techniques to clients, advising on optimal solutions and company advantages over competitors.
  • Improved profitability by successfully executing B2B sales from manufacturer to customers.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Learned customer needs and desires to suggest specific product options.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Networked to build client base and promote products to new and existing clients.
  • Resolved customer issues and offered continual support throughout sales, delivery and set-up processes.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Presented professional appearance and assisted with product placement and visual merchandising tasks.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Negotiated and closed deals with minimal oversight.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
  • Cross-sold additional products and services to purchasing customers.
  • Presented clients with estimates to quote pricing, outline terms and include condition of sale information.
AIS Industrial & Construction Supply - Inside Sales Representative
City, STATE, 10/1989 - 06/1994
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Investigated sales and service issues to provide successful resolutions.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
  • Delivered superior customer support to improve account retention rate.
  • Grew quarterly sales reliably with great communication and sales abilities.
Additional Information

Have worked for both manufactures and distributors

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Resume Overview

School Attended

  • West High School

Job Titles Held:

  • Inside Sales Representative
  • Manufacturer's Sales Representative
  • Inside Sales Representative

Degrees

  • GED

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