Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Telephone sales
Consultative sales approach
Excellent time management
Available for evening and weekend shifts
Dependable
Driven
Cheerful and energetic
Exceptional customer service
B2C sales
Multitasker
Multiple
Experience
Inside Sales Representative, 03/2017 - Current Benefitmall Inc. – Dallas, TX,
Generated more than 5 leads per week and pursued appointment opportunities to convert prospects into new customers.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Educated customers on product features and technical details to highlight benefits.
Communicated with vendors to coordinate delivery schedules and promote customer satisfaction.
Calculated total costs for service delivery including production and delivery to provide customer with accurate quote.
Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
Cultivated and strengthened customer relationships to drive revenue growth.
Responded to over 10 customer inquiries daily quickly and professionally to maintain customer satisfaction.
Contacted new and existing customers to discuss product and service solutions.
Learned roles of other departments to provide coverage and keep store operational.
Assisted the general manager with completing end-of-day counts and securing funds.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Helped customers find specific products, answered questions and offered product advice.
Assisted in store opening and closing procedures, which included counting cash drawers and making bank deposits.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Communicated with internal staff members and management to facilitate timely product flows.
Logged unit quantities and entered data within inventory database to facilitate records maintenance.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Utilized pallet jacks to move items to and from different warehouse locations.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Pool Manager, 08/2016 - 02/2017 City Of Boise – Boise, ID,
Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
Checked pool equipment and area daily to spot and correct any safety issues.
Hired, scheduled and led team of lifeguards and swim instructors serving 30+ daily visitors.
Trained, managed and motivated employees to promote professional skill development.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Generated daily operational and sales reports for corrective action or continuous improvement.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Managed scheduling for 6 employees to optimize productivity.
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