Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Telephone sales
  • Consultative sales approach
  • Excellent time management
  • Available for evening and weekend shifts
  • Dependable
  • Driven
  • Cheerful and energetic
  • Exceptional customer service
  • B2C sales
  • Multitasker
  • Multiple
Inside Sales Representative, 03/2017 - Current
Benefitmall Inc. Dallas, TX,
  • Generated more than 5 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Communicated with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Calculated total costs for service delivery including production and delivery to provide customer with accurate quote.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Responded to over 10 customer inquiries daily quickly and professionally to maintain customer satisfaction.
  • Contacted new and existing customers to discuss product and service solutions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted the general manager with completing end-of-day counts and securing funds.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted in store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Communicated with internal staff members and management to facilitate timely product flows.
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Pool Manager, 08/2016 - 02/2017
City Of Boise Boise, ID,
  • Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
  • Checked pool equipment and area daily to spot and correct any safety issues.
  • Hired, scheduled and led team of lifeguards and swim instructors serving 30+ daily visitors.
  • Trained, managed and motivated employees to promote professional skill development.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Managed scheduling for 6 employees to optimize productivity.
Server, 08/2015 - 08/2016
Hyatt Hotels Corp. Rogers, AR,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Tire Technician, 06/2012 - 08/2015
Ryder System Inc. East Moline, IL,
  • Checked vehicle for leaks and topped off fluids.
  • Planned work and determined appropriate tools and equipment.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Led team of 5 staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on automobiles.
  • Diagnosed and repaired tire and rim issues.
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
High School Diploma: , Expected in 07/2012
Irving High School - Irving, TX

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