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Inside Sales Representative Resume Example

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TK
INSIDE SALES REPRESENTATIVE
Summary

Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Highly energetic Inside Sales Rep with a history of consistently achieving and surpassing company goals. Exceptional interpersonal communication and leadership skills.

Skills
  • Cold calling expertise
  • Telephone sales
  • Driven
  • Dependable
  • Exceptional customer service
  • Service Champion of the Year in 2016
  • Cheerful and energetic
Experience
08/2019 - 03/2020Inside Sales RepresentativeCompany Name | City, State
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Contacted more than 500 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Worked with demo reps and my accounts to optimize customer service.
09/2019 - 02/2020BartenderCompany Name | City, State
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Managed a busy and highly-popular [Type] restaurant with [Number] waitstaff.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Stocked bar with beer, wine, liquor and related supplies.
01/2012 - 07/2019Restaurant General ManagerCompany Name | City, State
  • Monitored, trained, and offered bonus incentives to service team members and managers through suggestive selling practices to continuously increase sales growth of beverage, appetizer, add-on and desserts.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld brand standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Managed several busy and highly-popular fast food locations within the Fox Valley with an average of 20 to 50 employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Placed vendor orders by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Motivated and rewarded staff through acknowledgment of hard work, achievements and instilling accountability while leading by example and offering bonus opportunities to employees and managers.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings.
  • Maximized food quality by closely monitoring shipments, preparation, and food handling by team members.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Kept food storage and preparation equipment in good working order by building relationships with approved vendors to maximize safety and cost-efficiency of operations.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Performed accurate daily, weekly, and monthly inventories of supplies and equipment, including food, beverage, and supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
08/2011 - 01/2012Brand AmbassadorCompany Name | City, State
  • Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and their pets.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Attended several promotional events each week in surrounding area to promote products.
  • Promoted products by educating customers and their pets about offerings.
  • Promoted positive company image through superior customer service experiences.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Provided excellent service and attention to customers through face to face interaction.
Education and Training
Some College (No Degree): Management Courses And Various Medical Classes
Northeast Wisconsin Technical College | City, State
06/1992High School Diploma
Gillett High School | City, State
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Resume Overview

School Attended

  • Northeast Wisconsin Technical College
  • Gillett High School

Job Titles Held:

  • Inside Sales Representative
  • Bartender
  • Restaurant General Manager
  • Brand Ambassador

Degrees

  • Some College (No Degree) : Management Courses And Various Medical Classes
    06/1992 High School Diploma

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