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Inside Sales Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Customer Service/Sales professional with over 35 years of experience in manufacturing settings. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Proposal preparation
  • Detail-oriented
  • Computer skills
  • Good listening skills
  • Professional relationship building
  • Change orders
  • Contract reviews and edits
Work History
11/2016 to 02/2021
Inside Sales Representative Solarwinds, Inc. Lehi, UT,
  • Collaborate and communicate effectively with senior program managers and related departments, including purchasing, finance and shipping to satisfy the needs of the customers to increase the revenue of the company.
  • Work closely with the Quality & Operations to coordinate sales order requirements.
  • Review and process customer contracts, RFP’s and sales orders.
  • Provide customers with updated order and delivery status.
  • Interpret customer’s requirements and specify applicable products.
  • Accountable for the timely and accurate recording of new purchase orders into the Stratix system to drive materials procurement, shipment and customer invoicing while maintaining data integrity to ensure accurate financial reporting.
  • Revise production schedules when required due to changes to demand or material supply backlogs, or other interruptions.
  • Obtain complete and accurate customer contact information and other details as necessary.
  • Enter all information in prospect databases.
  • Responsible for the review and adherence of material Certificate of Compliance.
  • Created and updated customer accounts with relevant information.
  • Collected information on sales and service issues to provide effective resolutions.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Answered customers' questions regarding products, prices and availability.
  • Developed and deepened customer relationships to drive revenue growth.
07/2011 to 10/2016
Contract Coordinator Abbott Laboratories Miami, FL,
  • Maintenance of records as required to support: internal and external audits, manage contract-related data, and generate reports as required.
  • Perform pre and post bid contract analyses and drafting.
  • Analyses include performance to delivery schedules, pricing, terms and conditions and other contract provisions.
  • Support customer base within respective regions by facilitating RFQ proposals for new bids.
  • Code bidding items according to specifications and other important exhibits that may be required.
  • Monitor, notify and request vendor renewal quotes for upcoming expired contracts.
  • Acting as a liaison between the company, vendors and area managers during contract amendment procedures.
  • Maintain and update various sales data spreadsheets utilizing Excel V look program.
  • Generate velocity reports for vendors.
  • Maintain & analyze all contracts, bids & agreement/renewal files.
  • Update weekly and monthly pricing files.
  • Investigates and resolves pricing discrepancies as they arrive.
  • Notify account managers when the contract is fully executed.
07/2008 to 08/2009
Inside Sales Representative Solarwinds, Inc. Miami, FL,
  • Review quotations for completeness and conformity to Haynes International Terms and Conditions.
  • Partnered with corporate legal counsel to support the negotiations of customer contract terms and conditions.
  • Work closely with Operations, Quality Assurance and Product Management to coordinate sales order requirements.
  • Review customer contracts, RFP’s and orders.
  • Interpret customer’s requirements and specify applicable products.
  • Accountable for the timely and accurate recording of new purchase orders into the BPCS system to drive materials procurement, product development, shipment and customer invoicing while maintaining data integrity to insure accurate financial reporting.
  • Jessica Claire Page 2.
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Provided customers with updated order and delivery status.
  • Prepared written status reports for senior management detailing open action items and launch status.
  • Responsible for reviewing and disseminating “Terms and Conditions," special shipping instructions, configuration changes and quality requirements throughout the organization.
  • Generated and reviewed documents such as production schedules open order reports and customer contracts to determine material requirements, and material priorities.
  • Revised production schedules when required due to changes to demand or material supply backlogs, or other interruptions.
  • Collaborating with management, marketing, sales and production.
  • Obtained complete and accurate customer contact information and other details as necessary.
  • Entered all information in prospect database.
  • Responsible for the review of terms and conditions, status reporting, monitoring of production and shipment status and ongoing correspondence between the business and the customer.
07/1999 to 07/2007
Customer Service Representative Masterbrand Cabinets Inc. Peachtree City, GA,
  • Maintained complete knowledge of Gastite products in order to provide technical information to the customer.
  • Evaluate with Marketing and Sales to ensure that proper discounts, commissions and terms are applied within company guidelines.
  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Resolved account receivable discrepancies.
  • Handled price quotation and delivery, order entry of customer orders & RFQ, RMA’s and warranty returns.
  • Assisted in the training of new customer service representatives.
  • Responded to over 50 telephone calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism and diplomacy.
  • Performed market research surveys on customer needs and requirements.
  • Prepared and provided weekly, monthly and quarterly reporting data as needed.
  • Prepared NAFTA certificates for International transport.
Education
Expected in
Business of Science: Business Administration
American International College - Springfield, MA
GPA:
Expected in
Masters of Business Administration:
American International College - Springfield, MA
GPA:

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85Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • American International College
  • American International College
Job Titles Held:
  • Inside Sales Representative
  • Contract Coordinator
  • Inside Sales Representative
  • Customer Service Representative
Degrees
  • Business of Science
  • Masters of Business Administration