Inside Sales Representative Resume Example
Accomplished Inside Sales Representative with 6 plus years of sales excellence skilled at exceeding sales objectives on monthly basis. Persuasive communicator and analytical problem-solver consistently uncovers customer needs and matches with company offerings. Routinely records customer information and maintains Sales Force database by obtaining, entering and verifying required data.
Drives consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Goal-driven sales professional able to diligently follow up on all leads to drive new business. Motivated and successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
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- Cultivated and strengthened customer relationships to drive revenue growth.
- Leveraged digital and telephone approaches to generate sales leads.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Liaised between outside sales representatives and hundreds of accounts to optimize customer service.
- Maintained detailed account records and contact logs in Sales Force to facilitate sales process.
- Completed 40 outbound calls per day with average conversion rate of 90%.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
- Responded to many customer inquiries quickly and professionally to maintain customer satisfaction.
- Investigated sales and service issues to provide effective resolutions.
- Assisted with purchases, locating items and signing up for rewards programs.
- Monitored sales events, added new merchandise and rang up purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new employees in cashiering procedures, offering assistance in resolving customers issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of the parks department.
- Answered calls to help customers.
- Rendered information to callers and drafted office emails.
- Entered data in Excel software to keep records.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
- Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
- Was an oil and tire tech
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Resume Overview
School Attended
- Wisconsin Indianhead Technical College
- Flambeau High School
Job Titles Held:
- Inside Sales Representative
- Cashier
- Receptionist
- Parts Delivery Driver
Degrees
- Associate in Administrative Assistant
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