Inside Sales Representative resume example with 6+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Skilled Medical Office professional offering 13 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Skills
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Experience
Inside Sales Representative, 02/2023 - Current
Waste Connections – Colfax, WA,
Waste Connections – Colfax, WA,
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Maintained detailed account records and contact logs to facilitate sales process.
REGISTERED MEDICAL ASSISTANT, 11/2014 - 05/2019
Kinetix – Yorktown, IN,
Kinetix – Yorktown, IN,
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history for 35 patients each shift.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Measured vital signs and took medical histories to prepare patients for examination.
Radiology Scheduler, 11/2012 - 11/2014
Dignity Health – Cincinnati, OH,
Dignity Health – Cincinnati, OH,
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Supported healthcare applications by monitoring security, performance and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
Education and Training
High School Diploma: , Expected in 05/2007
Pueblo East Highschool - Pueblo, CO,
Pueblo East Highschool - Pueblo, CO,
Associate of Arts: Healthcare Administration, Expected in 08/2010
University of Phoenix - Tempe, AZ
University of Phoenix - Tempe, AZ
- National Honor's Society Recipient
- Additional Coursework in Medical Records
- 3.8 GPA
Associate of Applied Science: Medical Assistant, Expected in 04/2014
IntelliTec College - Pueblo - Pueblo, CO
IntelliTec College - Pueblo - Pueblo, CO
- National Honor's Society Recipient
- 2 year - Honor Roll
- 4.0 GPA
- Member of National Honor Society, 2014
: Medical Coding And Billing, Expected in
Penn Foster - , Pennsylvania
Penn Foster - , Pennsylvania
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Resume Overview
School Attended
- Pueblo East Highschool
- University of Phoenix
- IntelliTec College - Pueblo
- Penn Foster
Job Titles Held:
- Inside Sales Representative
- REGISTERED MEDICAL ASSISTANT
- Radiology Scheduler
Degrees
- High School Diploma
- Associate of Arts
- Associate of Applied Science
- Some College (No Degree)
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