Inside Sales Representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Skilled Medical Office professional offering 13 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.

  • Organization and Planning
  • Multitasking and Organization
  • Information Confidentiality
  • Staff Collaboration
  • Equipment Troubleshooting
  • Records Management
  • Documentation and Reporting
  • Patient Flow
  • Task Prioritization
  • HIPAA Compliance
  • Time Management
  • Detail-Oriented
  • Attention to Detail
Inside Sales Representative, 02/2023 - Current
Waste Connections Colfax, WA,
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Delivered superior customer support to improve account retention rate.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Maintained detailed account records and contact logs to facilitate sales process.
Kinetix Yorktown, IN,
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Recorded vital signs and medical history for 35 patients each shift.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Measured vital signs and took medical histories to prepare patients for examination.
Radiology Scheduler, 11/2012 - 11/2014
Dignity Health Cincinnati, OH,
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Supported healthcare applications by monitoring security, performance and reliability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
Education and Training
High School Diploma: , Expected in 05/2007
Pueblo East Highschool - Pueblo, CO,
Associate of Arts: Healthcare Administration, Expected in 08/2010
University of Phoenix - Tempe, AZ
  • National Honor's Society Recipient
  • Additional Coursework in Medical Records
  • 3.8 GPA
Associate of Applied Science: Medical Assistant, Expected in 04/2014
IntelliTec College - Pueblo - Pueblo, CO
  • National Honor's Society Recipient
  • 2 year - Honor Roll
  • 4.0 GPA
  • Member of National Honor Society, 2014
: Medical Coding And Billing, Expected in
Penn Foster - , Pennsylvania

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Resume Overview

School Attended

  • Pueblo East Highschool
  • University of Phoenix
  • IntelliTec College - Pueblo
  • Penn Foster

Job Titles Held:

  • Inside Sales Representative
  • Radiology Scheduler


  • High School Diploma
  • Associate of Arts
  • Associate of Applied Science
  • Some College (No Degree)

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