Inside Sales Representative resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-oriented, Customer Service & Sales professional with almost five years in the building & roofing industry.

Project managing experience in Commercial & Residential.

  • Strategic Sales planning with strong customer, contractor, & vendor relationship management expertise.
  • Supervising team
  • Providing customer support
  • Adjusting routes
  • Inbound phone call management
  • Call controlling
  • Quality assurance controls
  • Profit and loss accountability
  • Communication and presentation
  • Client-focused service
  • Results-oriented
  • Building trust and rapport
  • Educating consumers
  • Expert communicator
  • Creating reports
  • Excellent oral and written communication
  • Developing new business
  • Answering inbound calls
  • Monthly audits
  • Mastery of AS 4000 Software
  • Customer database management
  • Project development
  • Service prioritization
  • Dependable
  • Solution coordination
04/2016 to Current Inside Sales Representative Midwest Veterinary Supply | Fort Wayne, IN,

Greeted wholesale contractors

  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Negotiated prices, terms of sales and service agreements.
  • Implemented consultative selling approach on all inbound calls.
  • Acted as liaison between outside sales representatives and 100 accounts.
  • Quoted prices, credit terms and other bid specifications.
  • Set up customer accounts in computer system from day one.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Produced $XXX,000 in net sales volume during average month.

and assisted in providing products meeting personal needs maintaining knowledge of products available.

  • Maintained detailed account records and contact logs using AS 4000 Inventory System, same as Military uses.
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Liaised between outside sales representatives and 100 plus accounts to optimize customer service.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Contacted new and existing customers to discuss product and service solutions.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
01/2013 to 12/2019 Self-employed Cleveland Brothers Equipment Company | Mahanoy City, PA,

Tracked business sales continually, maintained constant awareness of stock levels and performed formal inventory review weekly.

  • Demonstrated extensive Antique store expertise on my booth location, enabling optimum service to inquiring customers & making a profit.
08/2014 to 04/2016 Transportation Dispatcher Laser Spot | City, STATE,

Planned, assigned and directed Safety to 300 drivers to ensure Accident & Injury Free Operation.

  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Created schedules and dispatched drivers to various sites in the US.
  • Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
  • Supervised driver dispatching, route planning , scaling, and vehicle tracking for over 300 Common Carrier drivers.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures for all drivers & yard management.
  • Checked paperwork prior to dispatching crew members to make sure that all details were accurate.
01/2013 to 08/2015 Labor Worker Thieves Market Antiques | City, STATE,

Loaded and unloaded daily 10-15 shipments, keeping products organized and secure to prevent damage and optimize handling.
Maintained inventory for all vendors in the building warehouse.

  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
Education and Training
Expected in 04/2020 BBA | Business Administration And Management Liberty University, Lynchburg, VA GPA:
Expected in | Business Administration Florence Darlington Tech, Florence, SC GPA:

Played Collegiate baseball

  • 2013-2014
Expected in | Business Administration Francis Marion University, Florence, SC GPA:

Played Collegiate baseball

  • 2014-2016
Expected in 06/2013 High School Diploma | West Florence High School, Florence, SC GPA:
  • Played Baseball, Basketball, & Football in High School
  • American legion participant 2010-2013
  • Member of Youth Group
  • 3.9 GPA

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Resume Overview

School Attended

  • Liberty University
  • Florence Darlington Tech
  • Francis Marion University
  • West Florence High School

Job Titles Held:

  • Inside Sales Representative
  • Self-employed
  • Transportation Dispatcher
  • Labor Worker


  • BBA
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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