inside sales representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker. Talented employee, effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Great at multi tasking. used to an influx of calls during peak hours. Honesty, helping others have a piece of mind and sympathy is what i stand for.

  • Persuasive negotiator
  • Account acquisition
  • Compelling presentations
  • Team Leadership
  • Excellent Time Management
  • Exceptional Customer Service
  • Goals and Performance
  • Client Retention
  • Superior organizational skills
  • Sales Representative of the Month Award
  • Diamond Employee of the Month Award
  • Goal Setting
  • Cold Calling
  • High moral character & Integrity
  • Compassion
  • Good Judgement
  • High degree of emotional self control
  • Empathy
  • Good communication skills
  • Self control
Work History
Inside Sales Representative, 04/2019 to Current
ProgrexionAlbuquerque, NM,
  • Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
  • Set weekly goals for inside sales representatives.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Managed and recorded all leads from outbound telephone marketing.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Emphasized product features based on analysis of customers' needs.
  • Completed 35 daily cold calls and achieved average customer conversion rate of 85%.
  • Surpassed annual sales quota by 110% in 2020.
  • Ranked 12 out of 385 sales reps in department in 2020.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answered average of 100 incoming customer calls daily.
  • Developed and deepened customer relationships to drive revenue growth.
  • Collected information on sales and service issues to provide effective resolutions.
  • Maintained friendly and professional customer interactions at all times.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Created and updated customer accounts with relevant information.
Store Manager, 02/2014 to 04/2019
Moncler S.P.A.Aspen, CO,
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed new store location from ground up by hiring and training efficient team.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Performed general maintenance and light cleaning of showroom.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Completed store opening and closing procedures as per company guidelines.
Waitress, 06/2013 to 02/2014
Uncle Julio'sGrapevine, TX,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Prepared beverages and filled food orders for customers.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
High School Diploma: , Expected in 06/2013
Savanna High School - Anaheim, CA

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Resume Overview

School Attended

  • Savanna High School

Job Titles Held:

  • Inside Sales Representative
  • Store Manager
  • Waitress


  • High School Diploma

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