inside sales representative resume example with 16 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Human Resources Specialist, Inside Sales, Management 10+ years experience as an HR specialist addressing teams of 200+ across FMLA, Payroll, WFCL, ADA, HIPPA, Workmans Comp, Health Benefits, Investigations, Disciplinary Actions and Onboarding. Responsible for recruiting staff of 200+ from pools of over 2,000 applicants at new location openings. Practical application of HR specialist skills in dispute resolution including addressing legal, financial and compliance issues across staff, OSHA, insurance, and customer claims. Responsibilities included write-ups, presentation, background checks, drug screens, legal reviews, and unemployment claims. 4+ Years Inside Sales of Specialty Lumber Products. Increased account spend from $500k to $1M within 2 years while rebuilding expiring customer relations from delinquent service and contract arrangements. 2+ Years Full Inside Sales management of Industrial, Distributor, and Retail accounts including Masonite, Mott Manufacturing, Lowe’s, Home Depot, True-Value, Ace Hardware, Emery Waterhouse, Maynard’s and Orgill. Responsible for Outside Sales Quote management, Ship management, Packing Cost Optimization, Compliance, and Product Alignment to Client requirements. Managed EDI system for all orders and and invoicing of retail customers. Handled all issue and dispute resolutions for client base. Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling, and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.

  • FMLA - ADA- EDI Systems - HIPPA - Workmans Comp - Health Benefits - Conflict
  • Resolution-Decision making - Risk Management and Assessment - Client Services - Legal
  • Reviews - Employee Dispute - Pricing - Management - Human Resource Implementation
  • Received performance bonuses for effective and efficient HR management
  • Recognized as trusted advisor to CEO for inside sales strategy and client issue resolution. In
  • Merger was one of two employees retained for key account client relationships.
  • Doubled Inside Sales revenues across a two year period from deteriorating accounts
  • ASA 400 - Great Plains - MS Word - MS Excel - Sterling EDI - Redtail
  • Attention to Detail
  • Telephone Sales
  • New Business Development
  • Verbal and Written Communication
  • Relationship Building
  • Customer Service
  • Upselling and Cross-selling
  • Clear and Articulate Phone Manner
  • Data Entry
  • Email and Phone Etiquette
  • Payment Processing
12/2015 to 12/2017 Inside Sales Representative Keystone Automotive Operations, Inc. | York, PA,
  • Responsible for Maintaining all Retail client accounts as the key point of contact for warehouse, general office, and store levels across incoming incoming purchase orders, outgoing shipments, customer disputes, escalations, and retail product mix
  • Grew business book by 100% over a two year period from deteriorating accounts by leveraging multiple contact points, identifying past issues for remediation, and removing blocking points hindering additive purchasing
  • Assisted outside sales organization by optimizing delivery times, minimizing product compliance issues, and rapid pricing turnaround.
12/2013 to 12/2015 Inside Sales Manager Doordash | Altus, OK,
  • Maintain all Retail and Industrial client accounts including yearly and monthly sales reports
  • Key point of contact for all clients at warehouse, general offices and store levels
  • Directly responsible for quotes on pricing and lead times, processing of all incoming purchase orders by electronic forms or emails
  • Prepared monthly and yearly sales reports, overseeing all order shipping and ensuring on time delivery
  • Built and maintained key client relationships while ensuring compliance with retail products.
12/2000 to 12/2012 Human Resources Specialist First Republic | Boca Raton, FL,
  • Responsible for inquiries, investigations, maintenance, and input of all workmans compensation reports and injury information into FMLA and ADA forms
  • Recruited resources for new store locations of up to 200+ staff required at openings
  • Reviewed and managed applications, interviews, background checks, screening and drug tests for new applicants
  • Recorded, managed, and maintained all customer incidents in coordination with insurance, corporate and claim processing efforts
  • Addressed key issues with OSHA, HIPPA, FMLA, ADA, WFCL and compliance
  • Required continuous education to pre-emptively address State and Federal compliance and audit efforts
  • Daily and weekly management of payroll, personal time, vacations, and leave in coordination with staffing requirements
  • Onboarded new employees on daily basis including orientation, policy awareness, and corporate culture integration.
Education and Training
Expected in 04/2022 to to | Medical Billing And Coding DeVry University, Downers Grove, IL GPA:
Expected in 06/1994 to to High School Diploma | Yelm High School 12, Yelm, WA GPA:

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Resume Overview

School Attended

  • DeVry University
  • Yelm High School 12

Job Titles Held:

  • Inside Sales Representative
  • Inside Sales Manager
  • Human Resources Specialist


  • High School Diploma

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