Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Detail-oriented Medical Coding and Billing Records Specialist proudly offering over 18 years' experience in customer service and office management. Hardworking professional with records filing and management expertise. Attentive to deadlines in fast-paced environments.

  • Administrative skills
  • Conflict management
  • Program leadership
  • Reports generation and analysis
  • File/records maintenance
Inside Sales Representative, 03/2017 to 11/2017
Carrier EnterpriseKnoxville, TN,
  • Quoted prices, credit terms and other bid specifications.
  • Maintained detailed account records and contact logs using their in house software.
  • Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
  • Conducted business to business telephone sales.
  • Greeted wholesale customers and assisted in providing products meeting personal needs maintaining knowledge of products available.
  • Used digital and telephone approaches to generate sales leads.
  • Set up customer accounts in computer system with complete information.
  • Implemented consultative selling approach on all inbound calls.
  • Utilized mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Head of Web Sales for the Rockford location.
Executive Personal Assistant, 07/2013 to 03/2015
Centrum Medical VenturesDallas, TX,
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
Salon Receptionist, 03/2013 to 02/2014
PetsmartStamford, CT,
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Monitored multiple databases to keep track of all company inventory.
Hotel Receptionist, 10/2012 to 05/2013
Aimbridge HospitalityMishawaka, IN,
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed all front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored reservations to track incoming parties and special events.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Education and Training
: Medical Billing And Coding, Expected in 09/2020
Rockford Career College - Rockford, IL
Massage Therapy: Massage Therapy, Expected in 12/2008
Rockford Career College - Rockford, IL
Massage Therapy: Massage Therapy, Expected in 06/2005
Northern Prairie School of Massage Therapy - Sycamore, IL,
High School Diploma: , Expected in 06/2004
Belvidere High School - Belvidere, IL,

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School Attended

  • Rockford Career College
  • Rockford Career College
  • Northern Prairie School of Massage Therapy
  • Belvidere High School

Job Titles Held:

  • Inside Sales Representative
  • Executive Personal Assistant
  • Salon Receptionist
  • Hotel Receptionist


  • Some College (No Degree)
  • Massage Therapy
  • Massage Therapy
  • High School Diploma

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