Inside Sales Representative Resume Example Dealeron

INSIDE SALES REPRESENTATIVE

Summary

Transportation Team Management Logistics Adaptability Analytical Quality Management Detailed Oriented Adaptability Teamwork Leadership Project Manager Customer Service Strategic Thinking Change Management Visionary Leadership Oral/Written Communication Ability to make oral and written presentations, to organize and analyze, to communicate effectively while establishing cooperative working relationships. Highly developed sense of responsibility and results orientation. Able to balance multiple priorities in a face paced, dynamic environment. Assist executive team with developing, reviewing, and analyzing data to identifying potential best practice opportunities. Demonstrated knowledge and experience for training in developing and implementing retention strategies for agent success. Develop and maintain relationships with internal and external clients, vendors, and agents. Researches errors and recommends and/or implements corrective action plans.

Experience

Inside Sales RepresentativeMar 2014 to Current
Dealeron － ID

Support Field Sales and Custer requirements Provide and manage rate quotation to customer and maintain log on all quotes made to customer.
Quote Rates: import, export OOG Reefer and Exempt Utilize Trade Guidelines, LARA SQ and SharePoint template Assist with management and update of customer service contracts Negotiate alternative rate offers between customer and Trade/Line pricing Resolve customer sales related issues and problems as needed.
Receive, resolve and respond to customer inquiries Booking, Capacity, and Allocation issues Equipment, Intermodal and Port issues Work with Cargo Flow and Slot allocation to ensure customer response and cargo availability information is available and accurate Run and consolidate all management reports including weekly/monthly KPI, business plan, vessel profile, budget to actual, and others as assigned.
Pull and analyze JOC Stats to pre-qualify opportunities as required by sales management.
Prepare and manage service contracts and amend service contracts on to required format for filing by Commercial Support Team.
Review assigned rep's expiring service contracts, validate MQC via Diva, identify issues and work with trade/sales to ensure all new contracts are filed.
Research target customers via the internet to assist sales in developing quality presentations and to gather competitive intelligence on customer preferences in advance of sales calls.
Assist in the bid process by communicating required information for customer review.
Participate in sales meetings and customer meetings in Norfolk.
Adherence to all mandated deadlines.
Back-fill and assist the team during absences and periods of low staffing.
Maintain & update the regional mailing list for e-mail advise by service.
Other duties as assigned by Management.

Export Trade Lane SupervisorAug 2011 to Feb 2014
Konecranes Oyj － KY

Directly Supervise, Develop, and Delegate Customer Service Export Coordinators (3 teams) Field Support Team (Five agents) Vessel Closing Coordinators (Two agents) Customer Service Phone Representatives (Two agents) Work with Cargo Flow and Slot allocation to ensure customer response and cargo availability information is available and accurate Run and consolidate all management reports including weekly/monthly KPI and others as assigned.
Assists in ensuring that the export coordinators are motivated and have the necessary knowledge, skills, and tools needed to perform their daily duties.
Ensures timely completion of daily workload requirements, cargo movement, problem solving, troubleshooting, etc.
Coordinates and processes documentation including ocean bills of lading, letters of credit, and other legalized documents.
Ensures that that documentation is in compliance with quality standards.
Responsible for monitoring reports to identify inconsistencies, shipment status, container tracking, cargo diversions, etc.
Researches errors and recommends and/or implements corrective action plans.
Manage business-related communications and provide timely responses.
Develop and maintain relationships with internal and external clients, vendors, and agents.
Maintains and updates department operating procedures as required.
Must have strong leadership and teambuilding skills.
Designs and uses quantitative and qualitative measures to assess and improve actual performance (against established goals).
Sets challenging objectives and communicates clear expectations with their staff.
Interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Vessel Closing CoordinatorNov 2007 to Aug 2011

Research and analyze and reconcile any anomalies that could interfere with the successful transmission of any sailing voyage.
Coordinate and instruct head office along with other multiple district level offices to ensure all cargo properly manifested and prepared for transmission.
Maintain familiarity with scheduled trains, destinations, times of arrivals and departures.
Responsible for the final transmission of manifest via EDI to all final destination locations.
Responsible for ensuring customs manifest is transmitted on time and without error to prevent penalties.

Export CoordinatorFeb 2007 to Nov 2007

Preparing, processing and issuing export bills of lading.
Receive incoming shipper instructions and transfer information/data into mainframe system.
Ensure documentation is in compliance with booking, quality, and regulatory standards.
Coordinate and process documentation to include ocean bills of lading and letters of credit.
Responsible for processing shipper diversions, as well as coordinating with overseas agents pertaining to export shipments.
Coordinate with sales force, pricing, and accounting to ensure a seamless process.

Education

Bachelor of Science Degree, Business Administration Business ManagementSeptember 2013ECPI University － City, StateGPA: Summa cum Laude GPA: 3.92Business Administration Business Management Summa cum Laude GPA: 3.92

Bachelor of Science Degree, Business Administration IT ManagementDecember 2013GPA: Summa cum Laude GPA: 3.91Business Administration IT Management Summa cum Laude GPA: 3.91

Associate of Applied Science, Computer Engineering Computer NetworkingJune 2003GPA: GPA: 3.55Computer Engineering Computer Networking GPA: 3.55

Database Management Management Information Systems Change Management Business Process Improvement Strategic Management and Planning Project Management 09/27/2012ID ECPI University

03/20/2014ID#2807051 ECPI University

Interests

Member of PHI THETA KAPPA Honor Society Volunteer a Bayside Middle School Financial Peace University Graduate, ZIM Integrated Shipping Services, December 2011

Skills

accounting, budget, business plan, Business Process Improvement, Change Management, Closing, competitive intelligence, contracts, credit, clients, Customer Service, Database Management, directing, documentation, EDI, e-mail, filing, leadership, teambuilding, letters, mainframe, meetings, office, Management Information Systems, presentations, pricing, problem solving, processes, Project Management, quality, Research, Sales, sales management, staffing, Strategic Management and Planning, Phone, training employees, transmission, troubleshooting

Additional Information

Honors and Awards: Area MVP, ZIM Integrated Shipping Services, December 2009 Dean's List, ECPI University, 2012-2013 Activities and Associations: Member of PHI THETA KAPPA Honor Society Volunteer a Bayside Middle School Financial Peace University Graduate, ZIM Integrated Shipping Services, December 2011

Resume Overview

School Attended

ECPI University
ID ECPI University
ID#2807051 ECPI University

Job Titles Held:

Inside Sales Representative
Export Trade Lane Supervisor
Vessel Closing Coordinator
Export Coordinator

Degrees

Bachelor of Science Degree , Business Administration Business Management September 2013
Bachelor of Science Degree , Business Administration IT Management December 2013
Associate of Applied Science , Computer Engineering Computer Networking June 2003
Database Management Management Information Systems Change Management Business Process Improvement Strategic Management and Planning Project Management 09/27/2012
03/20/2014

Inside Sales Representative Resume Example

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