inside sales representative resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly experienced DSC known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

  • Customer Service
  • Overcoming Objections
  • Investigative Procedures
  • Data Entry
  • Time Management
  • New Business Development
  • Customer Service and Assistance
  • Cold Calling
  • Revenue Growth
  • Sales and Marketing Initiatives
  • Salesforce CRM
  • Cross-Selling and Upselling
Work History
10/2018 to Current Inside Sales Representative Olympic Steel | Plymouth, MN,
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Emphasized product features based on analysis of customers' needs.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Created and updated customer accounts with relevant information.
  • Used CRM software to maintain detailed contact logs and account records.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Managed and recorded leads from outbound telephone marketing.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
04/2000 to 08/2017 Hairstylist The Davis Community | Wilmington, NC,
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Permed, relaxed and bleached hair for customers daily.
  • Distributed business cards outside of salon to generate new business.
05/2004 to 06/2007 Hair Salon Manager Sport Clips | Omaha, NE,
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Recruited, trained and supervised 28 employees.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Met with customers to discuss upcoming events and style requirements.
Expected in 06/1998 to to High School Diploma | Park View High School, Sterling, VA GPA:
Expected in 06/1998 to to Cosmetology License | Vocational Education , Leesburg, VA, GPA:
Native or Bilingual

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Park View High School
  • Vocational Education

Job Titles Held:

  • Inside Sales Representative
  • Hairstylist
  • Hair Salon Manager


  • High School Diploma
  • Cosmetology License

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: