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inside sales representative resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking Account Manager with two years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Extensive experience in Hydraulics and water movement product industries and years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Dedicated to streamlining procedures.

Customer-oriented, strategic-thinking sales professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products.

Skills
  • Exceptional customer service
  • Clear and articulate phone manner
  • Dependable
  • Driven
  • Solutions development
  • Staff development
  • Policies and procedures implementation
  • Team Building/Leadership
  • Flexible
  • Dedicated
  • Troubleshooting and problem solving
  • Management
  • Production
  • High-pressure environments
  • Invoice processing
  • Problem-Solving
  • Leadership
  • Friendly, positive attitude
  • Time management
  • Relationship Building
  • Customer Service
  • Opportunities Identification
  • Critical thinking
  • Product Training
  • Sales Techniques
  • Team Training and Motivation
  • Internet Savvy
  • Sales Forecasting
  • Customer Relationships
  • Decision-making
  • Business Negotiation
  • Customer Training
  • Sales Development
  • Sales Solutions
Experience
02/2021 to Current Account Manager Dealeron | Buckingham, TX,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Sourced new opportunities to introduce products and services to potential customers.
01/2009 to 02/2021 Operations Manager Cpi Security | Knoxville, TN,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed daily operations, including supervising multiple team members across three locations.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
04/2004 to 01/2009 Inside Sales Representative Marriott International | Paramus, NJ,
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Investigated sales and service issues to provide effective resolutions.
Education and Training
Expected in 05/2002 to to High School Diploma | Cactus High School, Glendale, AZ GPA:

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Resume Overview

School Attended

  • Cactus High School

Job Titles Held:

  • Account Manager
  • Operations Manager
  • Inside Sales Representative

Degrees

  • High School Diploma

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