Inside Sales Representative Resume Example Bridgestone Hose Power

INSIDE SALES REPRESENTATIVE

Summary

Focused Operations Manager bringing five years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Results-driven professional with experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Motivated to generate and increase sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.
Motivated and successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Skills

Exceptional customer service
Clear and articulate phone manner
Dependable
Driven
Solutions development
Workforce training
Staff training and development
Policies and procedures implementation
Team Building/Leadership
Flexible
Dedicated
Troubleshooting and problem solving
Management

Warehouse operations
Production
High-pressure environments
Invoice processing
Materials transport
Safety and compliance
Shipping coordination
Package preparation
Leadership
Friendly, positive attitude
Time management
Critical thinking
Decision-making

Experience

01/2014 - CurrentInside Sales RepresentativeBridgestone Hose Power | Glendale, AZ

Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Educated customers on product features and technical details to highlight benefits.
Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
Employed mathematical skills to calculate purchase, negotiate price and draft contract.
Leveraged digital and telephone approaches to generate sales leads.
Investigated sales and service issues to provide effective resolutions.

01/2009 - 01/2014Operations ManagerBridgestone Hose power | Phoenix, AZ

Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Managed daily operations, including supervising multiple team members across three locations.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.

08/2004 - 01/2009Shipping and Receiving ManagerBridgestone Hose Power | Phoenix, AZ

Liaised with vendor representatives to rectify damages and shortages.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Organized storage areas to maximize movement efficiency and minimize labor.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Investigated inventory discrepancies to maintain recordkeeping validity.
Input weights, charges, discrepancies and other data.
Stayed up to date on shipping programs and policies.
Used equipment such as forklifts and pallet jacks to move materials frequently.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Oversaw more than $100,000 of inventory and supervised three employees in a 8,000 square foot warehouse.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.

Education and Training

05/2002High School Diploma
Cactus High School | Glendale, AZ

Resume Overview

Companies Worked For:

Bridgestone Hose Power
Bridgestone Hose power

School Attended

Cactus High School

Job Titles Held:

Inside Sales Representative
Operations Manager
Shipping and Receiving Manager

Degrees

05/2002 High School Diploma

Inside Sales Representative Resume Example

Resume Score: 80%

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