inside sales quotations resume example with 19 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Product Knowledge
  • Onsite Visits
  • Demand Generation
  • Reading Comprehension
  • Vendor Negotiations
  • Restock Shelves
  • Converting Leads
  • Order Management
  • Verbal and Written Communication
  • Sales and Jessicaeting
  • Serve Customers
  • Relationship Development
Work History
Inside Sales/Quotations, 01/2012 to Current
Citi Trends, Inc., , Spring, TX
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, Jessicaeting and other departments to generate leads and close sales.
  • Used CRM software to maintain detailed contact logs and account records.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Achieved or exceeded company-defined sales quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Met existing customers to review current services and expand sales opportunities.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Maintained current knowledge of evolving changes in Jessicaetplace.
  • Trained new employees on customer service, money handling and organizing strategies.
Assistant Manager, 08/2008 to 01/2012
Dish Network Corporation, , Spring, TX
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Satellite Installation Technician, 06/2004 to 07/2008
Starz Satellite, , Montgomery, TX
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Calibrated newly installed and repaired equipment according to customer requirements and package plans.
  • Set up and programmed devices and educated customers on use.
  • Fed cables through access holes, attics and floor spaces.
  • Made over [Number] home visits to inspect, repair or install satellite systems.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Gave customers accurate quotes on satellite repair and installation packages .
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Configured internet connections, routers and wireless access for devices.
No Degree: Communications, Expected in to Lonestar College - The Woodlands, TX,
High School Diploma: , Expected in 05/2003 to North Tonawanda High School - North Tonawanda, NY
  • National Association Of Electrical Distributors (NAED) Bronze Certification
  • National Association Of Electrical Distributors (NAED) Silver Certification
  • National Association Of Electrical Distributors (NAED) Gold Certification

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Resume Overview

School Attended

  • Lonestar College
  • North Tonawanda High School

Job Titles Held:

  • Inside Sales/Quotations
  • Assistant Manager
  • Satellite Installation Technician


  • No Degree
  • High School Diploma

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