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inside sales marketing resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-oriented Sales Representative with track record of revealing and meeting customer needs. Background in large call center environments working both inbound and outbound initiatives. Above average performance in call completions and meeting goals.

Successful Inside Sales Representative adept at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offering 20+ years of sales excellence.

Results-oriented Inside Sales Representative proficient in cold calling and digital lead generation. Willing to work hard to build customer base and acquire new accounts. Resilient professional with strong communication skills and a resourceful approach to problems.

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 20+ years of related experience.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Skills
  • Account acquisition
  • Persuasive negotiator
  • Compelling presentations
  • Product and service sales
  • Prospect qualification
  • Expansive personal network
  • Territory Management
  • Sales expertise
  • Database Management
  • Order management
  • Solution development
  • Tenacious follow-up
  • B2B sales
  • Adept multi-tasker
  • Goals and performance
  • Goal Setting
  • Cold Calling
  • Expertise in cold calling
  • Consultative sales strategies
  • Networking enthusiast
  • Project coordination
  • SalesForce
  • Sales Representative of the Month Award
  • Client retention
  • Superior organizational skills
  • Relationship building and management
  • Customer Relationship Management
Work History
Inside Sales /marketing, 05/2018 to Current
Carrier EnterpriseSterling, VA,
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Maintained friendly and professional customer interactions at all times.
  • Emphasized product features based on analysis of customers' needs.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Created and updated customer accounts with relevant information.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices and availability.
  • Utilized digital and telephone approaches to generate sales leads.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Collected information on sales and service issues to provide effective resolutions.
  • Developed and deepened customer relationships to drive revenue growth.
  • Managed and recorded all leads from outbound telephone marketing.
  • Maintained up-to-date knowledge of all available products.
Dental Assistant/Office Support, 01/2016 to 03/2018
Gary Potamianos DDSCity, STATE,
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Managed and recorded all leads from outbound telephone marketing.
  • Created and updated customer accounts with relevant information.
  • Wrote sales contracts for orders obtained and submitted orders for processiing.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Emphasized product features based on analysis of customers' needed termined needs, delivered solutions and overcame objections through consultative selling skills.
  • Developed and deepened customer relationships to drive revenue growth.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Communicated sales promotions to customers to grow average customer account size by 28%.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, letting them know I'd be applying a lead apron.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts,and impressions.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and supported dentists during procedures to restore teeth, like dental fillings. patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining record.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high level of accuracy.
Territory Sales Manager, 10/2008 to 01/2013
Sommer & MacaCity, STATE,
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Carefully analyzed data to determine most effective sales strategies.
  • Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
  • Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
  • Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate 56% or higher.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Debt Counselor Negotiater, 12/1999 to 05/2008
Debt SpecialistCity, STATE,
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Produced budget tools, educational support and referrals for clients.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Received and submitted customer payments to further reduce open account balances.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelors Degree: Business/Marketing, Expected in 09/2000 to Triton College - Maywood, IL,
GPA:
  • Majored in Psycology
  • Graduated with 3.8 GPA
  • Elected Captain of Student Counsil
Certification License: Cosmetology, Expected in 05/2012 to HP: The College - Palos Hills, IL,
GPA:

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Resume Overview

School Attended

  • Triton College
  • HP: The College

Job Titles Held:

  • Inside Sales /marketing
  • Dental Assistant/Office Support
  • Territory Sales Manager
  • Debt Counselor Negotiater

Degrees

  • Bachelors Degree
  • Certification License

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