Inside Sales Engineer Projects resume example

· Process requests for quote from customers via phone and electronic.

· Responsible for providing product support directly to VIP customers and accurate selection of products to fit customer application needs.

· Provide written and verbal quotations to customers.

· Documents all customer interaction details within the CRM system.

· Responsible for providing solutions to escalated trouble shooting inquiries.

· Handle escalated customer complaints related to products.

· Ability to perform cross functional tasks in various departments.

· Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.

· Review product specifications and advise customers of product selections.

· Process requests for quote from customers via phone and electronic.

· Responsible for providing product support directly to VIP customers and accurate selection of products to fit customer application needs.

· Provide written and verbal quotations to customers.

· Documents all customer interaction details within the CRM system.

· Responsible for providing solutions to escalated trouble shooting inquiries.

· Handle escalated customer complaints related to products.

· Ability to perform cross functional tasks in various departments.

· Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.

· Review product specifications and advise customers of product selections.

Inside Sales Engineer - Projects

Xylem Water Solutions USA, Inc.

August 2018 - Present

• Support Sales Team in Water Utility Projects with specifications review, product selection, buyouts and quotes.
• Provide submittals and responsible until job is fully accepted.
• Release orders to production.
• Provide customized IOM's.
• Support Sales Team with Goulds product selection and quote.

Application Engineer

Grundfos Water Utility

January 2015 - June 2018

• Process requests for quote from customers via phone and electronic.
• Responsible for providing product support directly to VIP customers and accurate selection of products to fit customer application needs.
• Provide written and verbal quotations to customers.
• Document all customer interaction details within the CRM system.
• Responsible for providing solutions to escalated trouble shooting inquiries.
• Handle escalated customer complaints related to products.
• Ability to perform cross functional tasks in various departments.
• Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.
• Review product specifications and advises customers of product selections.,

Application Engineer

Pentair - Engineered Flow.

February 2012 - January 2015.

• Rotary Gear Pumps currently specialized in equipment selection and quote.
• Help customers apply current standard products to the customer application.
• Analyze and clarify customer specifications to determine proper selection and accessories required.
• Create design concepts based upon customer specifications.
• Work closely with materials management to specify, procure, and forecast material requirements.
• Work with the Product Manager and the Business Unit to support the quoting process.
• Meet with customers as needed to convert customer concepts/designs into workable product solutions.
• Review customer specifications and requirements for potential future product platforms.
• Participate and provides input to the design process for next generation co-location platform, In charge of selection of proper pumps and preparation of final proposals for engineering companies and distributors.
• Interface with Engineering Group, Sales Engineers, Vendors, Distributors and Customers.
• Customer sales order status including delivery schedules and shipping.