LiveCareer-Resume

Inside Sales Engineer Projects resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

To work in a progressive organization where I can apply my technical skills and experience as an Application Engineer and Sales.

Skills
  • MS Office Outlook
  • Pump Selection Software.
  • CRM
  • SalesForce
  • Customer Support
  • Documentation
  • Materials management
  • Proposals
  • Sales
  • SAP
  • STEEB
  • Shipping
  • Supervision
  • Technical support
  • Technical documentation
  • Trouble shooting
  • Spanish
Education and Training
Universidad Regiomontana Monterrey, NL Expected in 1990 B.S : Science, Industrial Engineering - GPA :
Experience
Arrow Electronics - Inside Sales Engineer - Projects
Bloomington, MN, 08/2018 - Current

Support Water Utility Sales Team with specifications review, product selections, buyouts and quotes.

Responsible to provide submittals and work close with Engineers and Contractors until job is fully approved.

Work with Inside Sales Representatives to release orders for production.

Provide customized IOM's.

Support Sales Team with Goulds product selections and quotes.

Control Tec - Application Engineer
Dearborn, MI, 01/2015 - 06/2018

· Process requests for quote from customers via phone and electronic.

· Responsible for providing product support directly to VIP customers and accurate selection of products to fit customer application needs.

· Provide written and verbal quotations to customers.

· Documents all customer interaction details within the CRM system.

· Responsible for providing solutions to escalated trouble shooting inquiries.

· Handle escalated customer complaints related to products.

· Ability to perform cross functional tasks in various departments.

· Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.

· Review product specifications and advise customers of product selections.

Xylem Inc. - Application Engineer
Helena, MT, 02/2012 - 01/2015

· Process requests for quote from customers via phone and electronic.

· Responsible for providing product support directly to VIP customers and accurate selection of products to fit customer application needs.

· Provide written and verbal quotations to customers.

· Documents all customer interaction details within the CRM system.

· Responsible for providing solutions to escalated trouble shooting inquiries.

· Handle escalated customer complaints related to products.

· Ability to perform cross functional tasks in various departments.

· Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.

· Review product specifications and advise customers of product selections.

Ruhrpumpen Inc - Applications Engineer
City, STATE, 12/2007 - 03/2011

Inside Sales Engineer - Projects

Xylem Water Solutions USA, Inc.

August 2018 - Present

  • Support Sales Team in Water Utility Projects with specifications review, product selection, buyouts and quotes.
  • Provide submittals and responsible until job is fully accepted.
  • Release orders to production.
  • Provide customized IOM's.
  • Support Sales Team with Goulds product selection and quote.

Application Engineer

Grundfos Water Utility

January 2015 - June 2018

  • Process requests for quote from customers via phone and electronic.
  • Responsible for providing product support directly to VIP customers and accurate selection of products to fit customer application needs.
  • Provide written and verbal quotations to customers.
  • Document all customer interaction details within the CRM system.
  • Responsible for providing solutions to escalated trouble shooting inquiries.
  • Handle escalated customer complaints related to products.
  • Ability to perform cross functional tasks in various departments.
  • Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.
  • Review product specifications and advises customers of product selections.,

Application Engineer

Pentair - Engineered Flow.

February 2012 - January 2015.

  • Rotary Gear Pumps currently specialized in equipment selection and quote.
  • Help customers apply current standard products to the customer application.
  • Analyze and clarify customer specifications to determine proper selection and accessories required.
  • Create design concepts based upon customer specifications.
  • Work closely with materials management to specify, procure, and forecast material requirements.
  • Work with the Product Manager and the Business Unit to support the quoting process.
  • Meet with customers as needed to convert customer concepts/designs into workable product solutions.
  • Review customer specifications and requirements for potential future product platforms.
  • Participate and provides input to the design process for next generation co-location platform, In charge of selection of proper pumps and preparation of final proposals for engineering companies and distributors.
  • Interface with Engineering Group, Sales Engineers, Vendors, Distributors and Customers.
  • Customer sales order status including delivery schedules and shipping.
Activities and Honors

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Resume Overview

School Attended

  • Universidad Regiomontana

Job Titles Held:

  • Inside Sales Engineer - Projects
  • Application Engineer
  • Application Engineer
  • Applications Engineer

Degrees

  • B.S

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