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Inside Sales/ Dispatcher Resume Example

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INSIDE SALES/ DISPATCHER
Professional Summary

Reliable Worker, Dispatcher, Inside Sales Associate with 6 years of experience, 2 year Certified Forklift operator, H2S certified . Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures with Advanced skills in SAP ordering, pre-ordering, billing, creating purchase orders, stock transfer orders. I'm great at overcoming difficult assignments and task that are given or placed to me. I'm a team player that's always looking to improve the work area and always looking to improve and learn new techniques and transitions.

Skills
  • Forklift/Heavy loader Certified
  • Hydrogen Sulfide Training Certified
  • CPR, AED and First Aid Certified
  • Skilled in SAP NOP
  • Inventory coordination
  • Goals and performance
  • Relationship building and management
  • Product and service sales
  • Order processing
  • Sales strategics
  • Dispatching
  • Document control
  • Relationship building
  • Vehicle inspections
  • Chemicals handling
Work History
Inside Sales/ Dispatcher, 11/2013 to Current
DNOW – Denver City, TX
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Maintained complete knowledge of all products, services and procedures
  • Investigated and resolved customer concerns and complaints
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
  • Used consultative sales approach to understand and meet customer needs
  • Updated sales strategies and marketing channels to increase overall profitability by 10 %
  • Networked at events and by phone to expand business profits and revenues
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Responded to over 15 daily caller requests with information about assistance and timeframes
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
  • Directed investigations to verify and resolve customer or shipper complaints
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Learned specifications of parts that were order if my customer had concern or questions for measurements or data sheets
Cashier/Night Stocker, 08/2013 to 10/2013
Stripes Stores – Seagraves, TX
  • Operated cash register for cash, check and credit card transactions with 100 % accuracy
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Checked prices for customers and processed items sold by scanning bar-codes
  • Counted cash in register drawer at beginning and end of shift
  • Assisted customers with special services, account updates and promotional options
  • Served needs of more than 100 customers in busy hectic environment
  • Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
  • Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Reviewed weekly sales circulars and monitored price changes
  • Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Increased sales 25 % by offering advice on purchases and promoting additional products
Inventory Control Specialist, 08/2011 to 07/2013
Walmart – Seminole, TX
  • Checked prices and calculated totals for accurate invoice processing
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Audited and corrected discrepancies in inventory numbers
  • Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints
  • Used equipment like forklifts and pallet jacks to move inventory
  • Kept merchandise moving smoothly and accurately from stockroom to sales floor
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Completed daily cycle counts to maintain accuracy of records
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Unloaded shipments, reviewed merchandise and tracked paperwork
  • Received, sorted and processed damaged goods with vendors or manufacturers
  • Completed physical inventory counts each, 1 hour into clocking in and 2 hours before leaving
Chemical Analyst, 06/2011 to 09/2011
Venture Chemicals Inc. – Seagraves , TX
  • Operated laboratory equipment and prepared compounds and solutions to conduct tests
  • Composed technical reports and charts to document experimental test results
  • Efficiently organized and maintained equipment to keep laboratory productive and safe
  • Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement
  • Operated industrial mixers to compound and blend chemicals
  • Performed data analysis and provided recommendations to achieve
Education
High School Diploma: 05/2011
Seagraves High School - Seagraves, TX
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Resume Overview

Companies Worked For:

  • DNOW
  • Stripes Stores
  • Walmart
  • Venture Chemicals Inc.

School Attended

  • Seagraves High School

Job Titles Held:

  • Inside Sales/ Dispatcher
  • Cashier/Night Stocker
  • Inventory Control Specialist
  • Chemical Analyst

Degrees

  • High School Diploma : 05/2011

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