Results-oriented Assistant Store Manager offering five years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Successful Inside Sales Representative adept at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offering over one years of sales excellence.
Experienced Specialist and Infantryman offering five+ years of experience with United States Army National Guard. Solid communication, planning and problem-solving abilities. Outstanding team collaboration, leadership, technical, and security skills.
Proven at enhancing hardware and personnel through careful training and curation. Skillful at maximizing operational transparency to expose and eliminate bottlenecks in asset and employee utilization. Fearless designer of complete technical roadmaps covering every stage of operations. Abides through full product lifecycle, including procurement, asset management and disposal.
Has gained hands on experience with various computer systems, processes, and databases. Can do a variety of tasks for entering data, administrating databases, streamlining processes, and maintaining hardware.
Skills
Attention to detail
Cashier
Cisco
Customer satisfaction
Persuasive negotiator
Goal Setting
Staff supervision
Technical issues analysis
Work History
Inside Sales Consultant, 07/2020 - Current Adp – Boise, ID,
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Set up new accounts, established customer credit, and set up payment methods.
Emphasized product features based on analysis of customers' needs.
Maintained friendly and professional customer interactions at all times.
Collected information on sales and service issues to provide effective resolutions.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Consistently in the top ten company-wide in sales performance.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges. Prevented store lost using awareness, attention to detail, and integrity.
Managed other team members in policy, money handling, store and product security, vendor check in, and having extra stock on hand to cover other stores when needed.
Worked as a team member providing cashier duties, cleaning, and product assistance. Expressed appreciation and invited customers to return to the store.
Processed and issued money orders while maintaining moderate cash levels throughout multiple check stands. Responsible for insuring customers served in a timely manner and guaranteeing high-level customer satisfaction.
Stock rotated and inventoried daily. Perform store opening duties including counting cash drawers, checking that all equipment is operational, opening the kitchen, and maintaining store cleanliness. Knowledge of using computer-based invoice tracking systems.
Technical Contractor, 01/2018 - 05/2018 Align – City, STATE,
Dismantle server equipment for a medical client who is moving their main office out of state.
Worked with a team, transport expensive equipment, manage documentation, and maintain client satisfaction.
Knowledge of using computer-based invoice tracking systems.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Forward Observer, 01/2011 - 01/2015 Georgia National Guard – City, STATE,
Successfully completed Basic Training and Advanced Individual Training (AIT) for the position of Forward Observer and Fire Support Specialist in Artillery at Fort Sill, Oklahoma.
Responsible for maintenance of Classified equipment, teaching navigation and Call for Fire procedures, as well as other Soldier duties.
Honorable Discharge.
Education
Bachelor of Science: Computer Information Systems, Expected in - University Of North Georgia (formerly NGSCU) - Dahlonega, GA, GPA:
Continuing to pursue an education in Computer Information Systems.
Accomplishments
Eagle Scout - 2010 - Present
Was a Cub Scout from the starting rank of Tiger through Webelo, earning the Arrow of Light Award. Earned the rank of Eagle Scout, required to conceive, coordinate and manage a project from beginning through execution to completion. The project benefited a local church in the community. Continued to support the community by rebuilding computer equipment that is then donated to non-profit organizations.
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