Ambitious Inside Sales Representative specializing in generic pharmaceuticals with nearly 2 years of retail sales experience in the healthcare space. Persuasive communicator and analytical problem-solver frequently uncovers customer needs and pairs with value-based offerings. Motivated to generate and increase sales while delivering top-notch customer service. Stay current on market trends and customer buying habits to consistently drive revenue. Excellent interpersonal communication, relationship building, and conflict resolution skills. Achieves quarterly sales goals through strong work ethic and tenacity.
Skills
Problem solving
Account management
Customer relations
Relationship building
Sales force
Conflict resolution
Product knowledge
Negotiation
Cross selling
Rapport building
Critical thinking
Communication
Consultative sales approach
Analytical problem solver
Exceptional customer service
Experience
01/2020 to Current
Inside Sales ConsultantAdp – Findlay, OH,
Independently manage the needs of 130 new and existing retail independent pharmacies.
Consistently drive targeted generic pharmaceutical sales and services to increase account penetration, revenue growth and customer satisfaction.
Develop strategic solutions to a wide range of complex and unique problems.
Cultivate strong client relationships by asking appropriate questions, identifying needs, and recommending relevant value-based solutions and services.
Actively identify areas of opportunity within accounts to restore lost volume and promote growth.
Consult pharmacists and business owners on current objectives and business development to maximize contractual benefits.
Collaborate with field team regarding the needs and opportunities of shared accounts.
Sell the value of Enhanced Generics Program to combat medication costs, low reimbursement, and inventory issues.
Utilize analytic tools, such as Tableau and SalesForce, to proactively develop strategy and execution plans.
Consistently exceed daily call goals to drive touches with customers.
Consistently meet monthly and quarterly sales goals.
Awarded MVP by management and peers for generating nearly $200k in sales, and sustaining high level of achievement during 5 week long sales competition.
Employ effective selling, listening and negotiation skills while communicating with customers.
Cross-sell additional products and services to purchasing customers to drive/maximize revenue.
Assess customer needs based on current objectives, supply and demand, and competitive market variables (and align with company offerings.)
Negotiate generic prices and close deals with minimal oversight.
Employ mathematical skills to calculate generic/brand rebates, compliance %, NET/invoice cost, negotiate prices and determine contractual benefits.
Eight-time recipient of the Bravo! internal company award for leadership, accountability, assisting management with interviews, high number of customer contacts, sales excellence, and exemplary customer service.
Employ consultative sales approach to identify client needs and propose turnkey solutions to align with business objectives.
Cultivated long-term relationships with clients to accurately negotiate prices and terms that achieved customer objectives.
Employed consultative sales approach to identify client needs and propose turnkey solutions.
06/2019 to 12/2019
Inside Sales RepresentativeSysco – Key West, FL,
Specialized in urology and incontinence products, specifically the PureWick female catheter.
Contacted new and existing customers to discuss product and service solutions.
Communicated directly with patients, authorized caregivers, and medical professionals to uncover client needs and recommend appropriate products/solutions.
Educated new and existing customers on the short-term and long-term benefits of devices.
Maximized profits by upselling and cross selling additional products.
Followed-up with customer after sale to identify and resolve service, account or product issues to maintain customer satisfaction.
Exceeded weekly/monthly sales goals.
Became top Purewick sales representative within 3 months.
Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
02/2018 to 05/2019
Social Media Marketing RepresentativeSunny Co Clothing – City, STATE,
Developed social media initiatives and created daily content on Facebook, Instagram, and emerging social platforms.
Directed social media and digital marketing strategy and initiatives to promote brand building, customer retention, engagement, reputation and revenue-focused activities.
Aligned all visual design and brand messaging elements to deliver consistency across digital advertising and social media marketing platforms.
Analyzed market data to identify and target key audience or segments.
Collaborated with social media influencers such as fitness gurus, celebrities, and clothing companies to drive brand optimization.
Served as main point of contact for clients, addressing inquiries and providing feedback to meet customer needs.
Education and Training
Expected in 08/2020
Bachelor of General Studies: Social Behavior And Human Understanding University Of Arizona - TUCSON, AZ GPA:
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