Inside Sales Associate resume example

• Arranged ongoing technical training classes for staff members.
• Executed proof of concept implementations to validate product feasibility.
• Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
• Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
• Updated network systems to support confidential company operations and eliminate hacking ability.
• Led accounting system transformation to facilitate company growth.
• Trained staff to recognize and avoid cyber attacks.
• Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
• Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
• Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
• Reviewed installation and rollout of medical administration software for proper functionality.
• Outlined work plans, assessed resources and determined timelines for projects.
• Designed, engineered and supported various IT projects as key technical resource.
• Conducted full life-cycle software development in multiple software environments.
• Documented technical specifications and project testing methods for future reference and other assignments.
• Performed functional, non-functional, regression and performance tests for updated systems.
• Developed cross-platform activity feed for social networking software products.
• Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns.
• Drafted detailed design objectives and developed architectural and system design documents.
• Established hosting for each website and completed go-live process by uploading sites to host account.
• Liaised with QA testers to perform end-to-end unit testing and post-production testing.
• Logged and implemented development tasks based on system requirements and documented approaches.

Administrative
• Accounts Receivable clerk: collection (call customers for past due payments), data entry of
payables, general administrative tasks including filing. Assisted with credit checks and
accounting research.
• Purchasing Agent: placed orders with distributors, created internal part numbers, management
of backordered product.
Account Executive
• Field sales. Identify new business opportunities. Expand existing business. Maintain client
relationships. Work closely with manufacturers such as HP, Dell, Vmware and Microsoft, AV
vendors and contractors to bring comprehensive technology solutions to meet customer’s needs.
Ability to work with vendors such as Ingram, Tech Data, Synnex, D&H, HP, HP Direct & etc.
to provide competitive pricing. Manage large projects with strong focus on Public Sector: LA
Community College District, City of LA, North Orange County Community College District,
Bellflower USD & LA Unified School District. Responsible for improving Company’s sales
growth by displacing Dell with HP VDI Solution on Thin Clients at Harbor College revenue of
$250k. Responsible for growing business with City of LA by displacing Cisco with HP
Network revenue of $750k in ’09 and working on another deal for $1.3 mil. Responsible for
winning the 4 Master Agreement contracts within LACCD and able to maintain for 3 years.
• Sr. Account Manager: customer service, input Sales Orders, Internet research, answer phones, MS
Outlook, Word and Excel. File, create quotes, respond to RMA issues, customer contact and various
other administrative duties. Schedule computer hardware installation, includes hiring technicians
throughout the country. Assisted with inventory management Coordinate events for the company
including; event logistics, site evaluations, vendor contracts and negotiations.
• Inside Sales Associate: customer service, input Sales Orders, Internet research, answer phones,
MS Outlook, Word and Excel. File, create quotes, respond to RMA issues, customer contact
and various other administrative duties.

• Provided technical support and communication to customer’s processes, people, technologies, and requirements.
• Performed hands on business analysis on key specification implementation efforts; functional lead in client requirements gathering sessions, creating Business Requirement Documents (BRDs), Functional Requirement Documents, Technical Documentation, Testing Scenarios, and correlating project implementation tasks as required.
• Conducted extensive market research benchmarking other companies best practices to identify potential roadblocks.
• Reviewed the company’s core competencies and paralleled them to the opportunities that exist in the global market.
• Managed the offshore application development team to successfully execute and implement the customized inventory software project to scope, schedule, and budget.
• Duties included weekly/monthly/quarterly deliverables as well as business analysis presentations to upper management.
• Conducted industry and company research and analysis, which led to the increase of new sales by 15% over a period of three months.
• Set up potential client contacts, cultivated relationships and followed through on service needs.
• Created and improved business pipeline using cold and warm techniques.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Operate office machines, such as photocopiers and scanners, facsimile, voice mail systems, and personal computers.
• Compute, record, and proofread data and other information, such as records or reports.
• Complete work schedules, manage calendars, and arrange appointments.
• Review files, records, and other documents to obtain information to respond to requests.
• Evaluate and monitor contract performance to ensure compliance with contractual obligations and determine changes.

• Set up potential client contacts, cultivated relationships and followed through on service needs.
• Created and improved business pipeline using cold and warm techniques.
• Identified business prospects through cold calling, networking, marketing and database leads.
• Organized documents to prepare client invoices.
• Improved marketing plans and sales strategies processes to maximize business development.
• Leveraged existing network of contacts with new commercial prospects.
• Updated proposal schedule to keep team members on track with deadlines.
• Conducted market research to determine new business opportunities.
• Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.