inside sales associate resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Enthusiastic, personable, customer-focused Retail Sales Manager with 11 years of experience offering well-developed skills in managing teams while effectively reducing shrink. Pursuing position within busy retail chain where qualified individual with understanding of merchandising strategies is highly sought. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

  • Driven
  • Bilingual: Fluent in Japanese
  • Key relationship management
  • Cheerful and energetic
  • Strong sales-closer
  • Consultative sales approach
  • Customer retention abilities
  • Adaptive team player
  • Direction and coaching
  • Excellent time management
  • Communication and interpersonal
Education and Training
Diamond Council of America London, KY, Expected in 04/2007 High School Diploma : - GPA :
  • Founded in 1899 a private, Christian school for grades K-12
  • Honor Club Member
  • Traveling Choir
  • Softball Team Jr and Varsity
  • Cheerleading Team Jr and Varsity
  • Lyrics (concurrent/dual enrollment programs) postsecondary
Indiana University Southeast New Albany, IN Expected in 06/2008 High School Diploma : - GPA :

Continuing education for students transferring from abroad.

Moved to Kentucky from Japan in 1999, the program IUS provided allowed to me complete my schooling.

University of The Cumberland's Williamsburg, KY, Expected in : Health And Fitness, Business Administration - GPA :

Extracurricular Activities: Softball Team and Chemistry Professor assistant.

Trendsetters Beauty Academy Louisville, KY, Expected in 05/2011 Licensed Nail Technician : Cosmetology Education - GPA :
Diamond Council of America Nashville, TN Expected in 09/2013 Certified Gemologist/Diamontologist : Jewelry/Gemology - GPA :

The prospect of moving up with the company for more growth in the management department was offered.

To be eligible for a management promotion, Signet Jewelers requires associates to take the DCA course to be more knowledgeable and confident, assisting clients with trade-ins and appraisals.

The DCA or Diamond and Diamond Grading course brings to life the skills needed to grade the color, clarity and cut of diamonds through video, graphics, images and text.

  • Certified Diamontologist/Gemologist
  • Licensed Nail Technician
U.S. Electrical Services Inc - Inside Sales Associate
Kearny, NJ, 01/2022 - 06/2022
  • Contacted new and existing customers to discuss real estate needs.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Understand clients motivation, desire, and urgency.
  • Investigate real estate services needed for the client, before handing them off to an agent on the team.
  • Assisted customers by asking open-ended, probing questions, determining each customer's financial capabilities and needs with the home buying process.
  • Generated sales through outbound calling and lead follow-up efforts, roleplaying using scripts and other phone techniques.
  • Offer solutions to building/repairing credit, such as running a credit simulator with in-house loan officer and referring to a credit repair specialist.
  • Maintained detailed account records and contact logs to facilitate sales process.
Ben Bridge Jeweler - Coach/Consultant
Cerritos, CA, 11/2020 - 01/2021
  • Recommend the programs JC has to offer, start client on a full planned menu.
  • Meet weekly to talk about the clients successes and challenges.
  • Transition client into maintenance, once the client achieves goal weight.
  • Understanding the clients overall dietary needs.
  • Utilize the training and programs Jenny Craig provides to help clients achieve weight loss goals.
  • Counsel individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their overall quality of life.
  • Improved general health of clients by sharing nutrition information and fitness tips.
  • Assess nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling.
LXR&CO/Steinmart - Luxury Sales Associate
City, STATE, 08/2019 - 03/2020
  • Engaged customers in conversation and gave advice on general trends in fashion world to drive sales and build relationships, boosting overall sales.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Keeping a consistent clientele database.
  • Kept inventory levels optimized and supplies organized for forecasted demands.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Gained expert knowledge of brand ambassadors operations, market conditions, and trends.
  • Taught new employees important procedures such opening and closing.
  • Analyzed and researched fashion-forward trends to stay current in market.
Kay Jewelers - Sales Associate Specialist
City, STATE, 08/2012 - 10/2018
  • Rolling out the red carpet for every customer, by providing hands-on assistance to customers, assessing clients needs and maintaining current knowledge of consumer preferences.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Developed and nurtured long-lasting relationships with clients through dedication, issue resolution, with skills and care.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached employees and role-played on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
  • Implemented comprehensive sales plans to achieve personal and group sales objectives consistent with overall company short and long-term goals.
  • Consistently strived to hit all 5 company sales standards month to date and year to date.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
  • Trained and mentored team members to succeed and advance within department and company.
  • Roleplay various scenarios with teams to build confidence in handling situations.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
Japanese :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Diamond Council of America
  • Indiana University Southeast
  • University of The Cumberland's
  • Trendsetters Beauty Academy
  • Diamond Council of America

Job Titles Held:

  • Inside Sales Associate
  • Coach/Consultant
  • Luxury Sales Associate
  • Sales Associate Specialist


  • High School Diploma
  • High School Diploma
  • Some College (No Degree)
  • Licensed Nail Technician
  • Certified Gemologist/Diamontologist

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