Results-focused, self-motivated, reliable, punctual, hardworking professional, proactive leader with strengths in communication and collaboration. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Strong knowledge of Automotive and Tractor repair and maintenance. Communicative and team-oriented. Proven history of team leadership and goal orientated.
Skills
Product demonstrations and presentations
Driven
Dependable
Excellent time management
Taking precise measurements
Construction knowledge
Troubleshooting and diagnostics
Following safety practices
Welding skills
Critical thinking
Supervision
Working collaboratively
Project planning
Inventory oversight
Worksite preparation
Component repairs
Relationship building
Active listening
Communication
Experience
Inside Sales Associate, 03/2005 - Current Convatec – Indianapolis, IN,
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
Educated customers on product features and technical details to highlight benefits.
Service Truck Operator, 02/2016 - 10/2016 Beyond Meat Inc. – Boise, ID,
Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
Conducted pre-inspections to keep trucks reliable and well-maintained.
Completed daily pre-trip inspection checklist before first delivery.
Demonstrated and employed excellent mastery of hand tools, power tools and diagnostics equipment to carry out daily maintenance and repair tasks.
Observed all safety protocols and farming best practices to maximize performance and prevent unnecessary production delays.
Tested equipment to determine root causes of problems and determine repair needs.
Referenced repair documentation and manufacturer recommendations to learn equipment history and understand optimal repair procedures.
Kept accurate and detailed records of equipment repairs, maintenance schedules, inventory used and labor hours required for each job.
Operated test meters and soldering equipment to replace electrical components and wiring.
Overhauled and repaired equipment such as tractors and harvesters to maintain efficient farm operations.
Tracked repairs made, labor time and parts used to calculate bill.
Fabricated new metal parts, using drill presses and engine lathes.
Performed troubleshooting on malfunctioning equipment, identified faults and repaired, replaced or refurbished components to restore full functionality.
Contributed to development, planning and completion of project initiatives.
Exceeded customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Defined strategies and created a plan to achieve ambitious operational objectives.
Warehouse Supervisor, 04/2010 - 01/2016 Advance Auto Parts – Salt Lake City, UT,
Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Supervised scheduling for freight and package shipments and managed return and transfer procedures.
Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs.
Strictly enforced all safety procedures and protocols through effective management.
Monitored production and quality to mitigate loss and increase efficiency.
Supervised employees in receipt and storage of products.
Monitored all processing equipment and machinery for proper start-up, operation and shut down.
Safeguarded compliance standards by delivering support to production staff to continuously met milestones and goals.
Implemented troubleshooting methods and techniques, effectively alleviating issues with equipment and devices.
Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality and safety.
Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
Assessed employee performance and facilitated commendations and discipline as necessary.
Trained staff on material handling processes to reduce shipping times.
Supervised inventory records and accurately noted all merchandise transactions that affected inventory.
Identified production problems through careful assessment of quality control system deficiencies.
Oversaw all production, quality control and material handling operations and made improvements as needed.
Implemented organizational processes to ensure more cohesive operation and better quality service.
Commercial Delivery Driver, 03/2005 - 03/2010 Herning Underground (a Former Division Of Wesco) – City, STATE,
Handled merchandise in accordance with product handling standards.
Located and selected merchandise to verify against delivery sheet specifications.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Verified contents daily inventory loads against Bills of Lading.
Navigated and operated foot truck.
Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
Positioned blocks and ties around items to secure cargo during transit.
Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
Maintained long-term customer accounts through exceptional customer service.
Contacted customers prior to delivery to coordinate delivery times.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Operated delivery vehicles.
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Directed efficient product loading and checked load balance to prevent on-the-road incidents.
Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Notified customers of delays, decreasing calls to support.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Completed daily pre-trip inspection checklist before first delivery.
Delivered rush merchandise on tight schedules to meet customer targets.
Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
Education and Training
High School Diploma: , Expected in 05/1996 - Kerman High School - Kerman, CA GPA:
Certification : Automotive Mechanics, Expected in 09/1998 - Fresno City College - Fresno, CA GPA:
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