Inside Sales And Customer Service Manager resume example

• Proactively engaged customers by performing sales calls to solidify existing customer relations, and increase active customer base by 4.1%.
• Landed 16 new accounts, which added $391,254.40 in annual revenue, in first year.
• Demonstrated a thorough knowledge of AIRman products and services while delivering product presentations for potential customers and communicating technical concepts clearly.
• Created email-targeted marketing campaigns, which resulted in increased qualified leads.
• Prioritized and efficiently managed customer requests and opportunities.
• Built a full sales pipeline/engineering queue worth over $234,000 in potential annual revenue.
• Constructed marketing material to illustrate value, add proposition, and increase interest among OEMs within the heavy transport, car wash, and concrete batch plant markets.
• Developed and executed targeted account entry strategy to secure appointments and develop new relationships with top truck & trailer producers in North America.

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• Certify accurate coding of all member and non-member invoices and payments in Synagogue Management Software Manage online portal to facilitate transactions, track event ticket sales and process donations Prepare end of the month financial reports.
• Respond to inquires and build rapport with current and prospective members.
• Answer member questions regarding statements and solve disputes and discrepancies as they arise Facilitate paper and electronic billing process s Improved process for applying incoming funds to invoices.
• This resulted in a reduction of refund checks issued, saved staff time and expense and improved member satisfaction Utilized Adobe InDesign to create attractive publications, promotions, and advertisements for Temple events and functions Tracked organization finances to show year-to-year trends in key metrics such as membership growth Created reports utilizing membership demographics to support targeted outreach and messaging Assisted Ross Business School students in project analyzing membership data trends over a six-year span Maintain PCI Compliance and information assurance through internal controls, resulted in a reduction credit card processing fees.

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• Performed day to day processing of financial transactions to ensure that organization finances were maintained in an effective and accurate manner for company with $8 M annual revenue Proactively engaged Sales Representatives to achieve optimal turnaround time to execute sales and issue credit memos, resulted high customer satisfaction Managed temporary accounting clerks, assigned staff to appropriate functions, moved bottle neck tasks to earliest stage in process, resulted in team excelling and meeting all expected timelines in absence of Lead Senior Accountant Utilized exceptional customer service acumen to work directly with clients regarding open invoice payment, balance inquiry and receipt documentation Applied "Net 30" Customer Matrix to sales orders, past due balances and credit limits, coordinated Shipping, Sales Representatives and Production, resulting in optimal cash flow for company Utilized SBT Accounting Systems, researched cash receipts, coding and posting of receipts, researched and applied all unallocated cash, prepared daily bank deposit.

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• Generated new business through digital marketing and organized communication channels to increase bookings for artist management company with a roster of 12 international performance acts Developed geographical email campaign for artists, resulting in increased bookings for 2013 tours, increased commission and revenue Performed market research to increase contacts, added contact granularity and optimized date and time of message delivery, resulted in increased Click-Through Rate on target email by 60% Managed international account database of 10,000-plus contacts utilizing Constant Contact and Sugar CRM, replaced 'return to sender' contacts with valid correspondents, leveraged software capabilities to optimize communication frequency and nurture leads Developed email templates to reach mass audiences using Sugar CRM, resulted in optimal marketing campaign efficiency Integrated Constant Contact and Sugar CRM account databases, improved efficiency by enabling a single update for both databases Developed automated contract form for venue booking using specialized MS Word function, resulted in streamlined process that saved significant time Updated artist pages on almaartistbooking.com using WordPress to include promotional materials, sample tracks, videos, stage plot, and rider information for prospective presenters, improved customer interaction with company web presence.

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• Improved business operations and marketing of small design-build firm specializing in residential architecture and construction.
• Coordinated construction projects, including purchase, delivery and organization of materials, job site cleanup, reselling unused materials, resulted in increased construction efficiency to meet project timelines.
• Improved online marketing presence using Houzz.com to spotlight noteworthy projects, resulted in better brand awareness and increased prospective customer contacts by 50%.
• Implemented digital fax system eliminating need for hard copy faxes, saved money on office supplies, reduced staff time on unsolicited faxes.

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• Improved Member Relations Team at Research and Education IT organization with $12 M annual revenue to better serve customers, enabled Services Team to make better decisions through market research and analysis Performed market research on in-house could computing service against competition, analyzed price, features, delivery platform, resulted in accurate SWOT analysis and improved product positioning Performed market research on in-house enterprise email client against competition, identified key differentiators that resulted in collateral document used to market the service to customers Analyzed potential customers to determine specific needs, including their current service providers, enabled Member Relations Managers to better target customers and refine company value proposition Consolidated entries in Oracle and Salesforce databases leading to easy and accurate look up, resulted in time savings for Sales Representatives.