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Inside Sales And Customer Service Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Accomplished and results-driven sales professional offers over 15 years of leadership and account management experience as part of fast-paced sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory Account management.



Highlights
  • Strategic account development
  • Strong communicator
  • Upselling and consultative selling
  • Exceptional customer service skills
  • Proven sales track record
  • Strong interpersonal skills
  • Servant leadership
  • Knowledge of Sales force.com, other MRP Systems
  • PowerPoint expert
  • Skilled in MS Office
  • Team building expertise
  • Prospecting and cold calling
  • 30/60/90 forecast strategist
Accomplishments

  • Finished in the top 5% of account managers for FY 2002
  • Exceeded quota expectation by 12% for FY 2003
  • Exceeded quota expectation by 32% for FY2004
  • Exceeded quota expectation by 21% for FY 2005
  • Ranked #2 for overall sales performance out of 46 reps Nationwide for FY2005
  • Exceeded quota expectation by 5% for FY 2006
  • Promote to Regional Account Manager 2007-2009
  • Created strategies to develop and expand existing customer sales, which resulted in a 12% increase over quota in 2008
  • Promote to District Manager 2010
  • Established Kaizen Financial Services & Education Online 2011-2014

Work Experience
Inside Sales and Customer Service, 10/2014 to Current
All Day KitchensLos Angeles, CA,

Addressed customer questions and concerns regarding products, prices, availability and delivery.

Monitor inventory and update system.

Convinced management to working directly with builders to improved sales. 

Currently working on strategic action plan to reach out to local builders group for Spring and summer season.

Update pricing and wrote SOPs to streamline operation.

Founder, 04/2012 to 10/2014
Nexeo Solutions PlasticsRemote, TX,
  • Managed a portfolio of 93 accounts, which generated $107,000 in revenue per year.
  • Scheduled an average of 6 appointments per day.
  • Upsold add-on services to existing customers, generating incremental revenue of $40,000 per year.
  • Grew customer base from 0 accounts to 93 accounts in 2 years.
  • Completed on average 50 daily outbound calls generating 4% close ratio.
  • Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to address latest market developments.
  • Planned, created and delivered Financial education product, Coaching program, sales presentations.
  • Developed and executed annual sales plans and strategies for Sacramento area.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
District Manager, 2010 to 04/2012
Novo Building ProductsReading, PA,
  • As district manager,interviewed and recruited 21new associates, conduct product training and help facilitate business plan.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Recommended add on products to customers based on their needs and interests, resulting in increased revenue and strong customer base.
  • Negotiated details of contracts and payments and prepared sales contracts.
  • Trained sales teams on consultative sales approach, products, services and educational products. conduct special events and seminars.
  • Prepare and deliver performance updates and quarterly business reviews.Wrote, proofed and edited sales proposals and correspondence.
Regional Account Manager & product specialist, 2007 to 11/2009
Fp1 StrategiesMissoula, MT,
  • Called on Pathologists, research centers and VA hospitals. Territory covers New York State, VT, NH MA.
  • Consistently secured new accounts, resulting in a 12% increase in year over year revenue.
  • Trained sales teams on specialty diagnostic product sales strategy.
  • Created strategies to develop and expand customer base by leveraging existing distribution channel account managers strategically which resulted in in increased revenue.
  • Promoted to Regional Account Manager in 2007 covering North East & Mid-Atlantic Regions.
  • Supervised 17 territory account managers over two Regions.
  • Executed annual sales plans and strategies for North East & Mid-Atlantic territories.Delivered exceptional account service to strengthen customer loyalty.
  • Negotiated details of contracts and payments and prepared sales contracts.
  • Gathered all relevant materials for bid processes and coordinated bidding and contract approval for VA hospital systems.
Account Manager, 07/2002 to 11/2006
Baptist Healthcare System, Inc.Hopkinsville, KY,

Managed a portfolio of 84 accounts, which generated $4.4M in revenue per year.

Scheduled an average of 5 appointments per week for face to face meeting.

Completed on average10 daily outbound calls generating 5 appointments per week resulting in 17.8% growth over 4 years.

Was ranked #2 overall sales performance (out of 36) sales reps for FY 2005.

Consistently secured new accounts, resulting in increased revenue year over year.Surpassed annual quota by 6-32% over 4 years.

Established 8 new accounts in only 12 months through successful client development.

Worked closely with company executives to identify new business opportunities, securing the largest account in the Region, Quest Diagnostics NYC,

Territory Account Manager, 1999 to 07/2002
Fp1 StrategiesArlington, VA,
  • Cytologix Corporation is a privately held startup company that specialized in developing routine histology and special stains products for cancer diagnostics & research.
  • Call points, pathologists, VA hospitals & research facilities.
  • Territory covered Boston, Providence, up state New York & part of CT.
  • Grew customer base from 0 account to 6 accounts with revenue exceeding quota in the first year.
  • Ranked in the top 3% of Account Managers for over all sales.
  • Delivered exceptional account service to strengthen customer loyalty.
Research Associate , 1998 to 11/1998
Brigham & Women’s HospitalCity, STATE,

Duties: Grossing, processing, embedding, sectioning and staining various kinds of pathology specimens. Performed different special stains and troubleshoot all aspects of histology and immunohistochemistry problems. Interfacing with vendors and purchasing departments, maintaining supply inventory and payroll. Perform quality control for allspecimens, supervised workflow in histology lab that has nine technicians

Histo Technologist, 08/1995 to 11/1997
Dianon SystemsCity, STATE,

Duties: Preparation of all specimens for pathologists. Assisting supervisor in maintaining all laboratory inventories.Grossing of tissue specimens. Troubleshoot all aspects of histology & Immunohistochemistry issues. Wrote weekly rotation schedule for all technicians. Maintain all log books and assist in preparing for inspection. Order laboratorysupply. Introduce all new Immunohistochemistry antibodies for paraffin embedded as well as frozen specimens.Experienced with more than 160 antibodies

Research Associate, 04/1994 to 07/1995
Procter & Gamble PharmaceuticalCity, STATE,

Duties: Histotechnology and general laboratory functions.  Identifying cell structures using immunocytochemistryunder immunofluorescent microscope techniques. Mastered general molecular biology techniques including cellculture, microbiology, protein purification, ELISA, light microscopy and cryosectioning

Education
Bachelor of Arts: General Studies, Expected in
S.U.N.Y Oneonta - Oneonta, NY
GPA: GPA: 2.9

Student government representative

Freshman outstanding student Academic Achievement Award

Coursework in Business Administration and Management, Biology, Chemistry, Psychology, independent study.

: Chemistry & Histology, Expected in
S.U.N.Y Cobleskill - Cobleskill, NY
GPA:

Coursework in Chemistry, Math, Histology, Physiology, Advance Biological Techniques

Skills

Needs analysis, Coaching, Investment license, Needs analysis, Insurance license, Real Estate license, operations management, sales, supervisor, Troubleshoot, Workflow analysis.

Professional Affiliations

Member, Phi Theta Kappa Honor Society 1995 - 1999


Member, Orange Key Society 1995-1999


Member, the National Histotechnology Society 1995-2002



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Resume Overview

School Attended
  • S.U.N.Y Oneonta
  • S.U.N.Y Cobleskill
Job Titles Held:
  • Inside Sales and Customer Service
  • Founder
  • District Manager
  • Regional Account Manager & product specialist
  • Account Manager
  • Territory Account Manager
  • Research Associate
  • Histo Technologist
  • Research Associate
Degrees
  • Bachelor of Arts

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