Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive Sales expertise. I am able to thrive in a fast paced environment while maintaining a personable and friendly demeanor. I am able to maintain thorough note keeping and follow company processes all while being focused on the customer's happiness. I truly believe that the customer is the backbone of any company. I have an extensive track record in demanding sales and account management environments. I'm a strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Great Customer Service Skills
Inside Sales Specialist
Computer Literate
Creative Problem Solving
Fast Typing Skills 70+ wpm
Microsoft Office
Great Organizational Skills
Conflict Resolution
Flexibility and Adaptability
Call center Experience
Credit card payment processing
Report creation
Data evaluation
Account Management
Process optimization
Shipping and receiving understanding
Adaptive team player
Inventory management
Invoice generation
Excellent communication skills
Experience
03/2017 to CurrentInside Sales and Customer Service Snowline Hospice | Diamond Springs, CA,
Received inbound calls from customers requesting quotes on industrial parts and repairs.
Worked face to face with customers at our sales counter.
Identified parts based on part numbers but was also able to locate parts by using measurements and details provided by the customer.
Located alternatives to many obsoleted or OEM parts.
Accepted and processed payments and issued PO's to vendors.
Followed strict processes and took thorough notes daily in case they were needed in the future.
Used calipers to measure specs on a wide variety of parts like bearings, sprockets, pulleys, bushings and etc.
I have always either met or exceeded expectations according to every yearly review.
Asked probing questions to determine service needs and accurately input information into our SAP system.
Assessed customer needs and upsold products and services to maximize sales.
Delivered service and support to each customer, paving way for future business opportunities.
Worked with the outside sales team to develop customer service improvement initiatives.
05/2011 to 03/2017Field Dispatcher and Parts SpecialistGeneral Electric / Granite Services / Mahindra Satyam | City, STATE,
Received calls from industrial customers needing technical support, engineering services or wanting to purchase industrial parts.
I was able to decipher each call and handle it accordingly Handled emergency eld service and industrial part request calls while following GE processes.
I had to locate skilled engineers and needed parts that were required onsite.
Handled the billing for our engineers that were dispatched onsite.
Accepted and processed payments for services and goods.
I was a contracted employee of General Electric.
I was the only employee able to work in the parts team selling products and in the eld service team dispatching engineers and handling technical support issues.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
I started with a company called Granite Services which was then sold to a company called Mahindra Satyam. Both companies held the same GE contract.
11/2008 to 04/2011Auto and Property Subrogation Specialist Allstate Insurance / Kelly Services | City, STATE,
Handled both auto and property claims.
Originally started out as an auto specialist then went into property.
Subrogated other parties based on liability and fault.
Gathered and documented evidence to support court proceedings.
Issued checks ranging from $45.00 to $50,000.00.
Negotiated settlements Met and exceeded quotas.
Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
Won multiple awards for quality reviews.
Was originally a temp employee with Kelly Services but was hired on with Allstate as a full time employee.
11/2007 to 11/2008Insurance Verification SpecialistLiberty Medical Supply | City, STATE,
Verified that patients had the proper insurance coverage prior to placing any orders.
Called 40 to 60 insurance companies a day to obtain clients personal insurance information and entered into our data base system.
Obtained call center experience, data entry skills, and learned basic diabetic medical lingo.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Obtained original knowledge to multitask while assisting customers.
Education and Training
Expected in 03/2006High School Diploma | Blue Ridge Technical Academy, Roanoke, VA, GPA:
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