Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable and dedicated Customer Service Representative with extensive Sales expertise. I am able to thrive in a fast paced environment while maintaining a personable and friendly demeanor. I am able to maintain thorough note keeping and follow company processes all while being focused on the customer's happiness. I truly believe that the customer is the backbone of any company. I have an extensive track record in demanding sales and account management environments. I'm a strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

  • Great Customer Service Skills
  • Inside Sales Specialist
  • Computer Literate
  • Creative Problem Solving
  • Fast Typing Skills 70+ wpm
  • Microsoft Office
  • Great Organizational Skills
  • Conflict Resolution
  • Flexibility and Adaptability
  • Call center Experience
  • Credit card payment processing
  • Report creation
  • Data evaluation
  • Account Management
  • Process optimization
  • Shipping and receiving understanding
  • Adaptive team player
  • Inventory management
  • Invoice generation
  • Excellent communication skills
03/2017 to Current Inside Sales and Customer Service Snowline Hospice | Diamond Springs, CA,
  • Received inbound calls from customers requesting quotes on industrial parts and repairs.
  • Worked face to face with customers at our sales counter.
  • Identified parts based on part numbers but was also able to locate parts by using measurements and details provided by the customer.
  • Located alternatives to many obsoleted or OEM parts.
  • Accepted and processed payments and issued PO's to vendors.
  • Followed strict processes and took thorough notes daily in case they were needed in the future.
  • Used calipers to measure specs on a wide variety of parts like bearings, sprockets, pulleys, bushings and etc.
  • I have always either met or exceeded expectations according to every yearly review.
  • Asked probing questions to determine service needs and accurately input information into our SAP system.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Worked with the outside sales team to develop customer service improvement initiatives.
05/2011 to 03/2017 Field Dispatcher and Parts Specialist General Electric / Granite Services / Mahindra Satyam | City, STATE,
  • Received calls from industrial customers needing technical support, engineering services or wanting to purchase industrial parts.
  • I was able to decipher each call and handle it accordingly Handled emergency eld service and industrial part request calls while following GE processes.
  • I had to locate skilled engineers and needed parts that were required onsite.
  • Handled the billing for our engineers that were dispatched onsite.
  • Accepted and processed payments for services and goods.
  • I was a contracted employee of General Electric.
  • I was the only employee able to work in the parts team selling products and in the eld service team dispatching engineers and handling technical support issues.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • I started with a company called Granite Services which was then sold to a company called Mahindra Satyam. Both companies held the same GE contract.
11/2008 to 04/2011 Auto and Property Subrogation Specialist Allstate Insurance / Kelly Services | City, STATE,
  • Handled both auto and property claims.
  • Originally started out as an auto specialist then went into property.
  • Subrogated other parties based on liability and fault.
  • Gathered and documented evidence to support court proceedings.
  • Issued checks ranging from $45.00 to $50,000.00.
  • Negotiated settlements Met and exceeded quotas.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Won multiple awards for quality reviews.
  • Was originally a temp employee with Kelly Services but was hired on with Allstate as a full time employee.
11/2007 to 11/2008 Insurance Verification Specialist Liberty Medical Supply | City, STATE,
  • Verified that patients had the proper insurance coverage prior to placing any orders.
  • Called 40 to 60 insurance companies a day to obtain clients personal insurance information and entered into our data base system.
  • Obtained call center experience, data entry skills, and learned basic diabetic medical lingo.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Obtained original knowledge to multitask while assisting customers.
Education and Training
Expected in 03/2006 High School Diploma | Blue Ridge Technical Academy, Roanoke, VA, GPA:
Activities and Honors

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Resume Overview

School Attended

  • Blue Ridge Technical Academy

Job Titles Held:

  • Inside Sales and Customer Service
  • Field Dispatcher and Parts Specialist
  • Auto and Property Subrogation Specialist
  • Insurance Verification Specialist


  • High School Diploma

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