Inside Sales Agent resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Executive Profile
Sales and Operations Manager offering a 10-year background in sales and customer service, as well as in-depth understanding of the sales cycle process and a 17-year background in business administration.
Skill Highlights
Established track record of exceptional sales results
Excellent communication skills
Compelling leadership skills
Exceptional multi-tasker
Resolution-oriented
Communicates effectively
Staff management
Operations management
Core Accomplishments
Increased revenue by more than 400% at the Country Inn & Suites Matthews. Country Inn Suites Revenue Growth Award from Carlson Hotels in 2005. Country Inn & Suites President's Award from Carlson Hotels in 2006 & 2007. Comfort Suites Gold Award (Top 10% of Brand) in 2010. Established effective B2B sales process with effective consultative approach and contract negotiations. Awarded Senior Sales Agent after 6 months and Master Sales Agent after 12 months at Red Ventures by consistently finishing each month in the top 10-20% of over 1,000 employees.
Professional Experience
Inside Sales Agent, 01/2011 - 08/2014 Vse Corporation – Indian Head, MD,
Century Payments - Exceeded sales goals by selling Credit Card Processing to small business owners. Analyzed Statements to ensure profitability. Excelled in outbound sales and special projects.
Network Solutions/Web.com - Achieved effective selling style in outbound sales campaigns designed to prospect/cold call customers to up-sell into additional services and products.
Business Energy Group - Shared product knowledge with customers while making personal recommendations selling energy supply to business/commercial customers in de-regulated states. Maintained leads/pipleline with high organizational and multi-tasking skills. Shared successes with team members to help overall success of the business.
Achieved Senior Sales Agent status after 6 months and Master Sales Agent status after 12 months by consistently ranking in the top 10 to 20 percentile of the company.
General Manager & Sales Manager, 07/2010 - 11/2010 Comfort Inn Carowinds – City, STATE,
Overhauled the day to day operations of the 153 room hotel to achieve proficiency in all areas of the hotel which included all sales management, revenue management, front desk, maintenance, F&B and housekeeping operations.
Increased sales revenue by 26% over the previous year with effective sales management by maintaining current business accounts and prospecting for new accounts.
Achieved the highest inspection rating by maintaining the highest level of brand standards and guest satisfaction.
General Manager & Sales Manager, 10/2007 - 06/2010 Country Inn & Suites And Comfort Suites – City, STATE,
Ensured all departments of each hotel operated with the highest level of proficiency to ensure exceptional guest services.
Achieved revenue growth in both properties through effective sales management resulting in an increase of revenue at the Country Inn & Suites by 45% and an increase of 70% at the Comfort Suites.
Received the Gold Award from Choice Hotels International by ensuring the highest guest experience possible by making sure brand standards and initiatives were followed for each hotel chain's management group.
Successfully managed the construction and grand opening of the Comfort Suites.
Successfully ensured the completion of renovations of the Country Inn & Suites.
General Manager & Sales Manager, 10/2003 - 10/2007 Country Inn & Suites – City, STATE,
Ensured all departments of each hotel operated with the highest level of proficiency to ensure exceptional guest services.
Increased sales revenue from $450,000 to $2,225,000 in 4 years with effective sales management by maintaining current business accounts and prospecting for new accounts.
Received the President's Award from Carlson Hotel by ensuring the highest guest experience possible by making sure brand standards and initiatives were followed to ensure guest loyalty.
Night Auditor & Front Desk Manager, 2003 - 10/2003 Country Inn & Suites – City, STATE,
Monitored the appearance and performance of the front desk staff.
Training, recruiting, hiring, conducting evaluations and disciplinary measures when needed.Supervised 6 front desk staff including interviewing, hiring, training, conducting evaluations and all disciplinary actions of the staff.
Ensure proper scheduling of front desk staff.
On Call as Manager on Duty in case of a no Call/No Show or guest issues.
Director of Music & Worship Pastor, 2003 - Current Church Of The Nazarene – City, STATE,
Successfully plan and implement all worship services.
Develop the music ministry talent to effectively serve on the worship team.
Conduct regular music development practices to ensure relevant worship experience.
Business Administrator & Pastor, 05/1997 - 2003 The Salvation Army – City, STATE,
Responsible for day to day operations for the non-profit such as Boys & Girls Clubs, Life Skills Training, Youth Programming, Summer Camps and Thrift Stores.
Responsible for Social Service Administration such as Financial Assistance Programs, Transient and Transitional Housing Shelters, Christmas Assistance Programs, FEMA & Local Government Grant Administration & Food Banks.
Responsible for all Church Administration and Programming, Community Relations & Development., Fund Raising activities and fiscal budgeting, property management of multiple facilities and all Human Resources, Training & Development of employees and all disciplinary actions.
Education
Continuing Education Studies: Biblical/Pastoral Studies, Expected in 2002 - Asbury Theological Seminary - Wilmore, KY GPA:
Graduation Diploma and Ordination: Business Administration & Pastoral/Biblical Studies, Expected in 1997 - Evangeline Booth College (Seminary College) - Atlanta, GA GPA:
High School Diploma: , Expected in 1993 - Greenville High School - Greenville, SC GPA: Comfort Suites Gold Award (Top 10% of Brand) - 2010
Country Inn & Suites President's Award - Carlson Hotels - 2006 & 2007
Country Inn Suites Revenue Growth Award - Carlson Hotels - 2005
Skills
Budgeting, business development, call center experience, CRM systems, cold calling, community relations, competitive, fund raising, human resources, multi-tasking, networking, organizational, property management, recruiting, sales management, scheduling
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