LiveCareer-Resume

Inside Sales Agent resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Sales and Operations Manager offering a 10-year background in sales and customer service, as well as in-depth understanding of the sales cycle process and a 17-year background in business administration.

Skill Highlights
  • Established track record of exceptional sales results
  • Excellent communication skills
  • Compelling leadership skills
  • Exceptional multi-tasker
  • Resolution-oriented
  • Communicates effectively
  • Staff management
  • Operations management
Core Accomplishments

Increased revenue by more than 400% at the Country Inn & Suites Matthews. Country Inn Suites Revenue Growth Award from Carlson Hotels in 2005. Country Inn & Suites President's Award from Carlson Hotels in 2006 & 2007. Comfort Suites Gold Award (Top 10% of Brand) in 2010. Established effective B2B sales process with effective consultative approach and contract negotiations. Awarded Senior Sales Agent after 6 months and Master Sales Agent after 12 months at Red Ventures by consistently finishing each month in the top 10-20% of over 1,000 employees.

Professional Experience
Inside Sales Agent, 01/2011 - 08/2014
Vse Corporation Indian Head, MD,
  • Century Payments - Exceeded sales goals by selling Credit Card Processing to small business owners. Analyzed Statements to ensure profitability. Excelled in outbound sales and special projects.
  • Network Solutions/Web.com - Achieved effective selling style in outbound sales campaigns designed to prospect/cold call customers to up-sell into additional services and products.
  • Business Energy Group - Shared product knowledge with customers while making personal recommendations selling energy supply to business/commercial customers in de-regulated states. Maintained leads/pipleline with high organizational and multi-tasking skills. Shared successes with team members to help overall success of the business.
  • Achieved Senior Sales Agent status after 6 months and Master Sales Agent status after 12 months by consistently ranking in the top 10 to 20 percentile of the company.

General Manager & Sales Manager, 07/2010 - 11/2010
Comfort Inn Carowinds City, STATE,
  • Overhauled the day to day operations of the 153 room hotel to achieve proficiency in all areas of the hotel which included all sales management, revenue management, front desk, maintenance, F&B and housekeeping operations.
  • Increased sales revenue by 26% over the previous year with effective sales management by maintaining current business accounts and prospecting for new accounts.
  • Achieved the highest inspection rating by maintaining the highest level of brand standards and guest satisfaction.

General Manager & Sales Manager, 10/2007 - 06/2010
Country Inn & Suites And Comfort Suites City, STATE,
  • Ensured all departments of each hotel operated with the highest level of proficiency to ensure exceptional guest services.
  • Achieved revenue growth in both properties through effective sales management resulting in an increase of revenue at the Country Inn & Suites by 45% and an increase of 70% at the Comfort Suites.
  • Received the Gold Award from Choice Hotels International by ensuring the highest guest experience possible by making sure brand standards and initiatives were followed for each hotel chain's management group.
  • Successfully managed the construction and grand opening of the Comfort Suites.
  • Successfully ensured the completion of renovations of the Country Inn & Suites.

General Manager & Sales Manager, 10/2003 - 10/2007
Country Inn & Suites City, STATE,
  • Ensured all departments of each hotel operated with the highest level of proficiency to ensure exceptional guest services.
  • Increased sales revenue from $450,000 to $2,225,000 in 4 years with effective sales management by maintaining current business accounts and prospecting for new accounts.
  • Received the President's Award from Carlson Hotel by ensuring the highest guest experience possible by making sure brand standards and initiatives were followed to ensure guest loyalty.

Night Auditor & Front Desk Manager, 2003 - 10/2003
Country Inn & Suites City, STATE,
  • Monitored the appearance and performance of the front desk staff.
  • Training, recruiting, hiring, conducting evaluations and disciplinary measures when needed.Supervised 6 front desk staff including interviewing, hiring, training, conducting evaluations and all disciplinary actions of the staff.
  • Ensure proper scheduling of front desk staff.
  • On Call as Manager on Duty in case of a no Call/No Show or guest issues.

Director of Music & Worship Pastor, 2003 - Current
Church Of The Nazarene City, STATE,
  • Successfully plan and implement all worship services.
  • Develop the music ministry talent to effectively serve on the worship team.
  • Conduct regular music development practices to ensure relevant worship experience.

Business Administrator & Pastor, 05/1997 - 2003
The Salvation Army City, STATE,
  • Responsible for day to day operations for the non-profit such as Boys & Girls Clubs, Life Skills Training, Youth Programming, Summer Camps and Thrift Stores.
  • Responsible for Social Service Administration such as Financial Assistance Programs, Transient and Transitional Housing Shelters, Christmas Assistance Programs, FEMA & Local Government Grant Administration & Food Banks.
  • Responsible for all Church Administration and Programming, Community Relations & Development., Fund Raising activities and fiscal budgeting, property management of multiple facilities and all Human Resources, Training & Development of employees and all disciplinary actions.
Education
Continuing Education Studies: Biblical/Pastoral Studies, Expected in 2002
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Asbury Theological Seminary - Wilmore, KY
GPA:
Graduation Diploma and Ordination: Business Administration & Pastoral/Biblical Studies, Expected in 1997
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Evangeline Booth College (Seminary College) - Atlanta, GA
GPA:
High School Diploma: , Expected in 1993
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Greenville High School - Greenville, SC
GPA: Comfort Suites Gold Award (Top 10% of Brand) - 2010 Country Inn & Suites President's Award - Carlson Hotels - 2006 & 2007 Country Inn Suites Revenue Growth Award - Carlson Hotels - 2005
Skills

Budgeting, business development, call center experience, CRM systems, cold calling, community relations, competitive, fund raising, human resources, multi-tasking, networking, organizational, property management, recruiting, sales management, scheduling

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Resume Overview

School Attended

  • Asbury Theological Seminary
  • Evangeline Booth College (Seminary College)
  • Greenville High School

Job Titles Held:

  • Inside Sales Agent
  • General Manager & Sales Manager
  • General Manager & Sales Manager
  • General Manager & Sales Manager
  • Night Auditor & Front Desk Manager
  • Director of Music & Worship Pastor
  • Business Administrator & Pastor

Degrees

  • Continuing Education Studies
  • Graduation Diploma and Ordination
  • High School Diploma

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