inside sales agent resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the electrical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Documentation skills
  • Customer service
  • Inventory Management
  • Customer retention
  • Research
  • Time management
  • Vendor relations
  • Pricing structures
  • Sales expertise
  • Strategic sales knowledge
  • Relationships
  • Teamwork
Work History
Inside Sales Agent, 12/2019 to Current
Vse CorporationAlexandria, VA,
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Developed and deepened customer relationships to drive revenue growth.
  • Reviewed order data on a daily basis to verify transactions and shipping dates.
  • Promised best prices for Residential/Commercial electrical customers and maintained accuracy when determining quotes.
  • Assisted customers daily by answering questions, responding to inquiries and handling telephone requests.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Identified consumer interests and key market identifies for new accounts.
  • Teamed with partners to close deals for sales development.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with electrical customers.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Maintained friendly and professional customer interactions at all times.
  • Emphasized product features based on analysis of customers' needs.
  • Collected information on sales and service issues to provide effective resolutions.
  • Maintained up-to-date knowledge of all available products.
  • Answered customers' questions regarding products, prices and availability.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Facilitated contractor orders and completed accurate to meet aggressive deadlines.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered orders into CED's computer database system.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided basic technical support for clients on wide range of electrical company products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Answered numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Purchasing Agent, 12/2019 to Current
Emcor Group, Inc.Santa Monica, CA,
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Maintained complete documentation and records of all purchasing activities.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Computed and created purchase orders in CED Net to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Maintained documentation for all purchases.
  • Worked with contractors to understand requirements and provide exceptional service.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
Counter Sales, 10/2017 to 12/2019
Advance Auto PartsFort Collins, CO,
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Assisted customers with diagnosing problems for electrical equipment and purchasing necessary replacements.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Moved electrical parts to designated bays for deliveries using heavy equipment while overseeing safety procedures.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Warehouse Worker, 12/2015 to 10/2017
Ameripride Services, Inc.Meridian, ID,
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Transferred products of all sizes using forklifts and other equipment, consistently meeting challenging performance goals.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
  • Moved and lifted heavy loads of merchandise using heavy equipment.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Performed general housekeeping and cleaning tasks, including, sweeping, cutting box tops, and organizing isles.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Performed inventory control, such as counting and stocking merchandise.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
High School Diploma: , Expected in 05/2013
Hanford High School - Hanford, CA
: , Expected in
College of The Sequoias - Visalia, CA

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Resume Overview

School Attended

  • Hanford High School
  • College of The Sequoias

Job Titles Held:

  • Inside Sales Agent
  • Purchasing Agent
  • Counter Sales
  • Warehouse Worker


  • High School Diploma

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