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inside sales account manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Charismatic professional experienced in account management, credit, accounting, and customer service. A strategic thinker, talented in leveraging a diverse skill set to look at problems from different angles and produce innovative solutions and quantifiable results.

Skills
  • Account management
  • Relationship building
  • Eloquent communication
  • Negotiations
  • Training & Development
  • Data management
  • Consultative sales strategies
  • Project coordination
  • Finance & Accounting
  • Territory Management
  • Team Collaboration
  • Goals and performance
  • Tenacious follow-up
  • Anticipating needs
Work History
08/2020 to Current
Inside Sales Account Manager Hewlett Packard Enterprise Teleworker, NC,
  • Account manager at award winning public relations firm responsible for nationwide portfolio of high end furniture sales.
  • Pro-actively identify, locate and qualify new business leads.
  • Cultivate genuine rapport with customers and prospects to facilitate open discussion of client needs.
  • Research, develop, and continually refine knowledge of high end products in order to answer customer questions and develop creative ways of meeting customer needs within scope of existing product offerings.
  • Perform general and detailed demonstrations of products over web and on-site for customer/prospects.
  • Prepare cost proposals for customers and customer prospects, negotiating when necessary and closing sales as top performer.
  • Track inventory, sales, and customer contacts via reports generated in SalesForce, Google Sheets, and Excel.
  • Make at least 45 client outreaches per day meeting $50k/monthly quota.
07/2019 to 08/2020
Accounts Receivable Manager Cyracom International Remote, AZ,
  • Managed order to cash process, helping to define company sales, credit, and accounting operations directly impacting risk management, revenue generation, and customer relations.
  • Collaborated with Director of Sales to create original credit policy responsible for efficiently qualifying new clients. Implemented credit policy company wide by hosting training program for Sales and Finance Leadership.
  • Worked closely with sales during offer presentation to assist with prospect finance questions to overcome objections pre-close and post close to review contracts for accuracy, approval, and customer onboarding into ERP system.
  • Account manager of USD $16M B2B portfolio responsible for fostering genuine relationships with clients, resolving all disputes/concerns, recovering revenue of past due events, reconciling any issues preventing payment, retaining escalated clients via top level customer care, and generating new revenue via upsell.
  • First point of contact for B2B customer's sales, credit, billing, payment, and customer care inquiries handling over 100 phone, email, and video conferences daily.
  • Processed payments daily via credit card, ACH, and checks.
  • Maintained weekly complex reporting using Excel v-lookup and pivot tables.
  • Hosted weekly Accounts Receivable meeting disclosing KPIs with leadership and C-level staff.
  • Provided outstanding customer service by handling issues front to back for internal/external clients.
  • Worked daily using NetSuite Oracle, Salesforce, and Excel.
06/2017 to 07/2018
Accounts Receivable Team Lead Allegis Group Jacksonville, FL,
  • Supervised A/R team at global mechanical services corporation.
  • Completed daily B2B collections, credit evaluations, cash applications, journal entries, sales entries, and administrative task.
  • Processed daily checks, ACHs, Wires, and credit cards payments.
  • Successfully recovered revenue on escalated accounts, decreasing DSO from 61 to 37 days by cultivating relationships with clients, identifying issues, and providing resolutions.
  • Point of contact for internal/external customers providing outstanding customer service via phone, email and in person.
  • Fluently utilized excel including V-lookup and Pivot tables on daily basis.
  • Remain diplomatic and personable under stress and pressure, leading team by example, and providing 360 supports to get the job done.
07/2016 to 06/2017
Account Manager, Finance C2fo Limited Pittsburgh, PA,
  • Commercial account manager responsible for portfolio of USD $23M in accounts receivables for logistics clients.
  • Recovered/generated revenue through dispute resolution and heavy relationship management.
  • Worked with carriers and brokers verifying shipping documents such as load tenders, BOL, POD, Lumpers, invoices, and rate sheets were submitted properly for payment.
  • Managed B2B collections by monitoring aging daily, cultivating relationships with AP, inquiring on payment status via heavy phone calls and email, and reconciling any issues preventing payment.
  • Provided excellent customer care to ensure repeat business.
Education
Expected in 08/2022
Associate of Science: Finance
Tarrant County College District - Fort Worth, TX
GPA:

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Resume Overview

School Attended

  • Tarrant County College District

Job Titles Held:

  • Inside Sales Account Manager
  • Accounts Receivable Manager
  • Accounts Receivable Team Lead
  • Account Manager, Finance

Degrees

  • Associate of Science

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