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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proven skills in ability to solve customer problems; Service- focused, Self motivated and Confident in making independent decisions; Well organized and able to meet deadlines; Fluent in Spanish; Reliable and dependable. Proficient in Microsoft Office, Word, Power Point, & Excel; Cash handling, Data Entry, AS400, SAP, SESSIONS, ACCUPLUS, NAVISION, SOUTHWARE

Skills
  • Account management
  • Recruitment
  • Account updates
  • Inventory assistance
  • Cash Handling
  • Purchasing and procurement
  • Customer-focused
  • Customer Relations
  • Administrative support
Work History
Inside Sales Account Manager, 02/2018 to 01/2020
Hewlett Packard EnterpriseMilwaukee, WI,
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
  • Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
  • Developed exceptional rapport with customers to build trust
  • Updated accounts and maintained long-term relationships with clients.
  • Tracking of all open customer orders and timely follow up.
  • Processed purchase orders, receiving reports, and received inventory daily into system.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted consistent accuracy of billing information by reconciling accounts monthly.
Administrative Assistant/ Branch Manager, 06/2012 to 02/2018
Rigetti ComputingFremont, CA,
  • Tracking of all open customer orders and timely follow up.
  • Processed purchase orders, receiving reports, and received inventory daily into system.
  • Verified all invoices for accounts payable; matching invoices to receiving documents, purchase orders, assigned GL-Codes, then processed for approval.
  • Processed payroll weekly in Time Clock Plus.
  • Daily supervision of dispatch department.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed accounts payable and receivable
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted consistent accuracy of billing information by reconciling accounts monthly.
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Increased customer service success rates by quickly resolving issues.
Office Manager, 09/2005 to 06/2010
Cimbar Performance MineralsCity, STATE,
  • Greeting all visitors entering establishment.
  • Handling all incoming and outgoing mail and packages.
  • Schedule and tracked over 40 orders daily to ensure shipments were received on time by customer.
  • In charge of setting up freight for all customers.
  • Assist with inventories which include tracking raw crude ore, daily shipments, and other inventory items on daily, weekly, and monthly spreadsheet.
  • Verified all invoices for accounts payable; matching invoices to receiving documents, purchase orders, assigned GL-Codes, then processed for approval.
  • Initiated, organized and completed AP filing system.
  • Received daily shipments, verified for accuracy, confirm pricing, and then invoiced on daily basis.
  • Answered all incoming calls and assist customer with orders, complaints, and pricing.
  • Report on monthly spreadsheet all petty cash and check book transactions.
  • Verify attendance, hours worked, and pay adjustments and enter all information into system.
  • In charge of processing all new hire paperwork and explaining company policies and procedures.
  • Assistant to Sales Manager and Plant Manager.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Helped employees with day-to-day work
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Assessed personnel performance
Education
GED: , Expected in
San Jacinto College North - Houston, TX,
GPA:
  • Continuing education

Certificates of Completion for the following Word, Excel, Computer Operating Systems, Keyboarding, and Financial Services

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School Attended

  • San Jacinto College North

Job Titles Held:

  • Inside Sales Account Manager
  • Administrative Assistant/ Branch Manager
  • Office Manager

Degrees

  • GED

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