Proven skills in ability to solve customer problems; Service- focused, Self motivated and Confident in making independent decisions; Well organized and able to meet deadlines; Fluent in Spanish; Reliable and dependable. Proficient in Microsoft Office, Word, Power Point, & Excel; Cash handling, Data Entry, AS400, SAP, SESSIONS, ACCUPLUS, NAVISION, SOUTHWARE
Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
Developed exceptional rapport with customers to build trust
Updated accounts and maintained long-term relationships with clients.
Tracking of all open customer orders and timely follow up.
Processed purchase orders, receiving reports, and received inventory daily into system.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Promoted consistent accuracy of billing information by reconciling accounts monthly.
Administrative Assistant/ Branch Manager, 06/2012 to 02/2018 Rigetti Computing – Fremont, CA,
Tracking of all open customer orders and timely follow up.
Processed purchase orders, receiving reports, and received inventory daily into system.
Verified all invoices for accounts payable; matching invoices to receiving documents, purchase orders, assigned GL-Codes, then processed for approval.
Processed payroll weekly in Time Clock Plus.
Daily supervision of dispatch department.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Managed accounts payable and receivable
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Promoted consistent accuracy of billing information by reconciling accounts monthly.
Assessed employee performance and developed improvement plans.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Engaged employees in business processes with positive motivational techniques.
Increased customer service success rates by quickly resolving issues.
Office Manager, 09/2005 to 06/2010 Cimbar Performance Minerals – City, STATE,
Greeting all visitors entering establishment.
Handling all incoming and outgoing mail and packages.
Schedule and tracked over 40 orders daily to ensure shipments were received on time by customer.
In charge of setting up freight for all customers.
Assist with inventories which include tracking raw crude ore, daily shipments, and other inventory items on daily, weekly, and monthly spreadsheet.
Verified all invoices for accounts payable; matching invoices to receiving documents, purchase orders, assigned GL-Codes, then processed for approval.
Initiated, organized and completed AP filing system.
Received daily shipments, verified for accuracy, confirm pricing, and then invoiced on daily basis.
Answered all incoming calls and assist customer with orders, complaints, and pricing.
Report on monthly spreadsheet all petty cash and check book transactions.
Verify attendance, hours worked, and pay adjustments and enter all information into system.
In charge of processing all new hire paperwork and explaining company policies and procedures.
Assistant to Sales Manager and Plant Manager.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Helped employees with day-to-day work
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Assessed personnel performance
Education
GED: , Expected in San Jacinto College North - Houston, TX, GPA:
Continuing education
Certificates of Completion for the following Word, Excel, Computer Operating Systems, Keyboarding, and Financial Services
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