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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile
I am seeking an opportunity to work in an encouraging and team ­oriented environment. A self-motivated professional who maintains a positive attitude and goes above and beyond administrative tasks and takes on multiple projects at once. I am ready to start a career with a company that has room for growth and an opportunity for advancement.
Professional Experience
Inside Sales, 04/2013 - 09/2013
Jeld-Wen Oh, OH,

IT consulting firm that helps companies rework and reduce their voice and data bills while upgrading their infrastructure.


My most recent success was assisting in a sale with Wal­ Mart for security installs and upgrades to include Closed ­Circuit Television and Fire and Burglar Alarm.

  • Develop and build strong relationships with major voice and data providers.
  • Make initial cold calls on prospects and have turned them into sales, prioritize daily workflows, and answer all incoming calls and sales-related inquiries.
  • Set weekly goals for inside sales.
  • Emphasize product features based on customers' needs.
  • Responsible for portions of marketing the company itself, by promoting the company through social media networks and taking part in the branding of the company.
  • Assist with quotes, invoicing, and past due payments.
  • Have worked from home on several occasions, which demonstrates organization and discipline.
  • Maintain friendly and professional customer interactions at all times.
Education
Bachelor of Arts: Criminal Justice, Expected in 2007
-
Southeastern Louisiana University - Hammond, LA
GPA:
Status - Criminal Justice
Interests

Administrative Coordinator 3 , 05/2012 to 07/2013 State of Louisiana, Office of State Parks - Tickfaw State Park - Springfield, LA I was previously employed with Tickfaw State Park from 2000-2008. I transferred to the Department of Children & Family Services in the Child Support Enforcement division in 2008. I then returned to the State Park in May 2012 at a lateral transfer. I have had 13 years with the State of Louisiana without any breaks in service. Compile, verify, and electronically enter employee time records, leave request forms, payroll corrections, and seasonal wage reports into the State ISIS payroll timekeeping system. Record employee information, such as exemptions, transfers, and resignations, in order to maintain and update payroll records. Assure that all new hires are properly oriented and complete and submit all new hire paperwork to Human Resources. Compile data and prepare daily and weekly revenue and visitation reports and bank deposit slips. Assist the Manager with site budgets and make sure that all purchases remain inside budget. Maintain funding code balances for sites and enter information into the state computerized data system. Check vendor payment status through data system. Prepare receiving reports for all purchases in a timely manner. In charge of the office employee schedule each month. Work independently and assume responsibility in support of day-to-day site operations. Administrator for the official Tickfaw State Park Facebook page which currently has 6,416 followers. I would advertise our weekend educational programs, annual park events, interesting facts about the local area, ask for recommendations from our visitors, etc. Schedule Campground Hosts that participate in the La. State Park Campground Host program at our park. Utilize computerized State Parks Reservation and Tracking system to check in guests and verify information for pre-registered guests through the centralized call center. Communicate with customers to identify and resolve outstanding payments from their reservations. Collect cash payments. Order and distribute office supplies. Answering phone calls, filing, making copies, running errands. Radio transmissions with Law Enforcement Park Rangers. Manage and respond to all correspondence and inquiries from customers and vendors. Direct guests and routed deliveries. Greet numerous visitors, vendors, and interview candidates. Help distribute employee notices and mail around the office. Maintain a clean reception and office area. Obtain signatures for financial documents and invoices. Effectively manage a high-volume of inbound and outbound customer calls. Act professionally and patiently when addressing any negative customer feedback. I also frequently interact with visitors from all over the country and language barriers are quite often a task I have to accomplish while remaining professional and courteous. Rental Property Manager, 10/2009 to 07/2013 Pineview Apartments - Hammond, LA Managed a community of 15 apartments. Placed newspaper/online ads for available apartments. Carefully screened applicants for tenancy. Completed final move-out walk-throughs for tenants. Verified that all customer complaints were handled promptly and appropriately. Collected rent and followed up on delinquent tenants. Scheduled contractors for maintenance issues. I was available for emergency 24­hour on­call service for any tenant issues as I lived on the property. Was also available by phone at any time. Social Services Analyst 2, 12/2008 to 05/2012 State of Louisiana, Department of Children & Family Services - Child Support Enforcement - Amite, LA Case manager for an assigned caseload of up to 800 child support cases. Contacted employers to verify employment and set up court ordered garnishments for child support and/ormedical support. Monitored all support payment activity on assigned cases and followed up on all delinquent payments.* Interviewed clients/applicants to obtain information, assess employment and educational history, work abilities, training interests and determined support services needed. Completed case record forms and necessary correspondence. Worked in conjunction with OCS (Office Child Services) if there was a case where potential child neglect was reported. Prepared and scanned documents into online imaging system. Calculated child support obligation budgets based on La. Child Support Guidelines. Regularly contacted Medicaid and Food Stamp offices regarding clients. Made a financial assessment of resources to determine a non­custodial parent's ability to provide support. Performed Drivers and Occupational License suspension for non­custodial parents that were delinquent. Reviewed disability applications to determine appropriate sources of medical, psychological, vocational, and social information to document the claimant's disability or non-disability. Served as a court liaison for the agency in coordination of docket scheduling, affidavit completion, caset estimony, and judicial reviews. Prepared and submitted appropriate documents for court proceedings. Assisted with and represented the agency on client appeals and appeal hearings.* Compiled Summary of Evidence and other agency documentation. Notarized child support documents. Worked in conjunction with the District Attorney's office regarding service papers and summons. Had 1 non­custodial parent featured on the "LA. Most Wanted Poster" for Child Support. Worked with local law enforcement agencies regarding executing warrants and serving non­custodial parentsthat are incarcerated.

Additional Information
  • ORK H ISTORY Administrative Coordinator 3 , 05/2012 to 07/2013 State of Louisiana, Office of State Parks - Tickfaw State Park - Springfield, LA I was previously employed with Tickfaw State Park from 2000-2008. I transferred to the Department of Children & Family Services in the Child Support Enforcement division in 2008. I then returned to the State Park in May 2012 at a lateral transfer. I have had 13 years with the State of Louisiana without any breaks in service. Compile, verify, and electronically enter employee time records, leave request forms, payroll corrections, and seasonal wage reports into the State ISIS payroll timekeeping system. Record employee information, such as exemptions, transfers, and resignations, in order to maintain and update payroll records. Assure that all new hires are properly oriented and complete and submit all new hire paperwork to Human Resources. Compile data and prepare daily and weekly revenue and visitation reports and bank deposit slips. Assist the Manager with site budgets and make sure that all purchases remain inside budget. Maintain funding code balances for sites and enter information into the state computerized data system. Check vendor payment status through data system. Prepare receiving reports for all purchases in a timely manner. In charge of the office employee schedule each month. Work independently and assume responsibility in support of day-to-day site operations. Administrator for the official Tickfaw State Park Facebook page which currently has 6,416 followers. I would advertise our weekend educational programs, annual park events, interesting facts about the local area, ask for recommendations from our visitors, etc. Schedule Campground Hosts that participate in the La. State Park Campground Host program at our park. Utilize computerized State Parks Reservation and Tracking system to check in guests and verify information for pre-registered guests through the centralized call center. Communicate with customers to identify and resolve outstanding payments from their reservations. Collect cash payments. Order and distribute office supplies. Answering phone calls, filing, making copies, running errands. Radio transmissions with Law Enforcement Park Rangers. Manage and respond to all correspondence and inquiries from customers and vendors. Direct guests and routed deliveries. Greet numerous visitors, vendors, and interview candidates. Help distribute employee notices and mail around the office. Maintain a clean reception and office area. Obtain signatures for financial documents and invoices. Effectively manage a high-volume of inbound and outbound customer calls. Act professionally and patiently when addressing any negative customer feedback. I also frequently interact with visitors from all over the country and language barriers are quite often a task I have to accomplish while remaining professional and courteous. Rental Property Manager, 10/2009 to 07/2013 Pineview Apartments - Hammond, LA Managed a community of 15 apartments. Placed newspaper/online ads for available apartments. Carefully screened applicants for tenancy. Completed final move-out walk-throughs for tenants. Verified that all customer complaints were handled promptly and appropriately. Collected rent and followed up on delinquent tenants. Scheduled contractors for maintenance issues. I was available for emergency 24­hour on­call service for any tenant issues as I lived on the property. Was also available by phone at any time. Social Services Analyst 2, 12/2008 to 05/2012 State of Louisiana, Department of Children & Family Services - Child Support Enforcement - Amite, LA Case manager for an assigned caseload of up to 800 child support cases. Contacted employers to verify employment and set up court ordered garnishments for child support and/ormedical support. Monitored all support payment activity on assigned cases and followed up on all delinquent payments.* Interviewed clients/applicants to obtain information, assess employment and educational history, work abilities, training interests and determined support services needed. Completed case record forms and necessary correspondence. Worked in conjunction with OCS (Office Child Services) if there was a case where potential child neglect was reported. Prepared and scanned documents into online imaging system. Calculated child support obligation budgets based on La. Child Support Guidelines. Regularly contacted Medicaid and Food Stamp offices regarding clients. Made a financial assessment of resources to determine a non­custodial parent's ability to provide support. Performed Drivers and Occupational License suspension for non­custodial parents that were delinquent. Reviewed disability applications to determine appropriate sources of medical, psychological, vocational, and social information to document the claimant's disability or non-disability. Served as a court liaison for the agency in coordination of docket scheduling, affidavit completion, caset estimony, and judicial reviews. Prepared and submitted appropriate documents for court proceedings. Assisted with and represented the agency on client appeals and appeal hearings.* Compiled Summary of Evidence and other agency documentation. Notarized child support documents. Worked in conjunction with the District Attorney's office regarding service papers and summons. Had 1 non­custodial parent featured on the "LA. Most Wanted Poster" for Child Support. Worked with local law enforcement agencies regarding executing warrants and serving non­custodial parentsthat are incarcerated. Collected 98,000 in Child Support Arrears in a 1 month period for 3 cases. Administrative Coordinator 2 , 06/2000 to 12/2008 State of Louisiana, Office of State Parks - Tickfaw State Park - Springfield, LA. See above. Was employed in this same position from 5/2012 - 5/2013. 9 years total with the State of Louisiana - Office of State Parks Division. Receptionist/Medical Billing, 03/2000 to 06/2000 Dr. John J. Lode - Hammond, LA Summer Job) Scheduled appointments and contacted patients prior to appointment date to confirm. Verified insurance policies and called in prescriptions to pharmacies. Opened and properly distributed incoming mail. Maintained a clean reception area and employee break room. Ordered and distributed office supplies while staying within a fixed office budget.
  • Additional references and/or letters of recommendation available upon request.
Skills

branding, Child Care, Excellent communication, Conflict Resolution, consulting, Detail-oriented, Employee training, features, Financial, inside sales, invoicing, legal documents, marketing, Medical Billing, Works, Network, networks, Payroll Processing, Property Management, sales, scheduling, Social Services, phone etiquette, Television, Time management, upgrades, upgrading, voice and data

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Resume Overview

School Attended

  • Southeastern Louisiana University

Job Titles Held:

  • Inside Sales

Degrees

  • Bachelor of Arts

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