PMP Project Management Certificate: Project Management
Types 50 Words a Minute, 10-Key, Order Entry, Multitasking, Detail Oriented, Great Communication Skills, Microsoft Word, Access, Excel, Power Point, Microsoft Outlook, Microsoft Project, Great Organizational Skills, Fast Learner, Office Tools & Publisher, Great Basic PC Skills, Highly Dependable, Excellent Attention to Detail
Perfect Attendance: 2005, 2008, 2010-2012,11x Good Customer Service Recognition, 6x Employee of the Month
The first priority of Customer Service is finding a solution that fulfills the customer's needs. Received calls, provide quality service that meets or exceeds the expectations of both internal and external customers. Entering orders by fax or email, providing quotes to customers as requested, credit card orders, issuing return goods authorizations for
customers, maintaining customer communication logs, staying current on product knowledge, and other tasks as requested or assigned by management.
Generated leads, initiated cold calls to prospective customers, followed up, performed pre-sales activities and closed transactions.
Teamwork and Customer Support:
-Worked together regularly with accounts/sales manager and field sales staff.
-Participated in sales group meetings which dealt with targets and forecasts, and reported on current market situation.
-Took care of cancellations and changes in orders and updated company records.
-Took part in all meetings, trainings and professional, skill-development sessions.
-Attended conferences for developing expertise in any given industry.
Providing customer service including greeting, arrival statement; identify level of service, determining airline drop-off, giving direction to exit and thanking customers. Provide safe, clean and comfortable transportation.
Ensure that the bus is mechanically sound and that all required preventive and scheduled maintenance has been performed. Obey traffic regulations, use defensive driving skills and drive with seatbelts fastened. Assisted passengers on and off the bus and help with luggage as needed. Operate radio in a professional manner using ten codes to keep base and other buses informed of traffic and location status. Inspect bus for damage and ensure that all equipment is in working order. Inform manager of any maintenance and or safety hazards. Follow route and bus spacing as required by location busing standards. Additional duties as assigned by management.
Certificate: Project Management, 2015 Central Piedmont Community College - Charlotte, NC, US
Courses: Project Planning & Control; Determining Business Requirements; Leading the Way in Stakeholder Management; Project Risk Management; Project Schedule Management; Using Microsoft Project for Effective Project Management; PMP/CAPM Exam Prep
Notable Courses: Anatomy and Physiology I&II; General Psychology; Sociology; Wills, Estates and Trusts; Communications; Investigative Photo; Personal Health/Wellness; Introduction to Computers; World Civil I
Perfect Attendance: 1998, 2001-2002
DECA Program: 2000-2002- DECA (Distributive Education Clubs of America), The organization prepares leaders and entrepreneurs for careers and education in marketing, finance, hospitality, management, and other business areas.
Horticulture Program: 2000-2002- I gained the knowledge and skills to create green spaces using sustainable methods
AVID Program:1998-2002- AVID (Advancement Via Individual Determination), is a global nonprofit organization dedicated to closing the achievement gap by preparing all students for college and other post secondary opportunities. Helps develop skills and behaviors for academic success.
The Love of Learning Program: 1998-2002- This course is designed to lead people to a far-reaching inquiry into their relationship with learning, bringing awareness to our humanity, and the process of deep transformation.
Minority Achievement Program:1998-2002- This Program is committed to serving the needs of students of color and students from other underrepresented groups, while simultaneously fostering an educational and social environment in which all students can learn and develop through experiences rich in cultural, ethnic, and racial diversity.
North Mecklenburg High School Varsity Football Team: 2000-2002- Member of Varsity Football team for my Junior & Senior Year.
Received Sportsmanship Award 2001
Elected Team Captain in 2002
Selected MECA-8 Conference Player of The Week 2002
MECA-8 Conference Champions 2000-2002
Volunteer Experience & Causes:
Volunteer Home Builder Habitat for Humanity of North Carolina: February 2008–Present- Disaster and Humanitarian Relief Helping New Homeowners build the foundation of their homes.
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