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inside sales resume example with 12+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Inside Sales Representative bringing 13 years in retail and customer service. Strong organizational, analytical, problem resolution and follow-up skills. Educates, strategizes and successfully manages time during hectic work days and deadlines.

Skills
  • Telephone sales
  • Exceptional customer service
  • Dependable
  • Service prioritization
  • Key relationship management
  • Driven
  • Clear and articulate phone manner
  • Cheerful and energetic
Experience
05/2018 to Current Inside Sales Jeld-Wen | Spokane, WA,
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Investigated sales and service issues to provide effective resolutions.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
10/2013 to 05/2018 Customer Service Manager Delta Apparel, Inc. | Duluth, GA,
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Automated contact management system to maintain efficient client organization.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Worked with Store Manager & Regional Sales Manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Cross-trained staff members, resulting in 15% increase in customer satisfaction ratings.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
06/2010 to 10/2012 Lead Trainer Cspring | IL, State,
  • Evaluated training effectiveness by surveying trainees and managers and collecting before and after data showing training impact.
  • Analyzed organization's training needs by interviewing management and staff members to be trained and by gaining basic familiarity with subject matter of training content.
  • Managed new-hire training on topics such as business standards and compliance requirements.
  • Managed and built features, end caps, and stack bases to increase product sales for the company as well as vendors.
  • Managed production sales as well as vendor sales; dealing with inventory and product placement to guarantee higher sales.
  • Organization of the backroom; picking and binning to ensure that all products are stocked and full, in doing so this helped accomplish high sales and low shrink cost.
06/2007 to 06/2012 Crew Member Npc International | Flomaton, AL,
  • Drove team success by completing assigned task quickly and accurately.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Fulfilled additional crew-related duties, including taking drive threw orders and making change, to maintain nonstop operations.
  • Complied with company service standards, including inventory and cash control procedures.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
Education and Training
Expected in 06/2007 to to High School Diploma | South Kitsap High School, Port Orchard, WA GPA:

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Resume Overview

School Attended

  • South Kitsap High School

Job Titles Held:

  • Inside Sales
  • Customer Service Manager
  • Lead Trainer
  • Crew Member

Degrees

  • High School Diploma

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