To obtain a challenging position utilizing diversified professional experience and strong work ethics to be an important contributor in the efficient operation of the organization. Work Ethics: Dependable, reliable, loyal, detail oriented, excellent organization and planning skills, team player, quick learner, positive and professional attitude, goal oriented and always planning ahead; consistently exhibits ability to multi task while offering fresh ideas and demonstrate self-initiatives while requiring minimal or no supervision.
Skills
Attention to detail
Communication
Goals and performance
Customer Service
Multitasking
Positivity
Work History
Center Bus Caregiver, 05/2022 to Current Sonepar Usa – Grand Rapids, MI,
Monitor transported children to and from school.
Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
Assisted in preparation of regularly scheduled programs and activities.
Inside Sales, 12/2020 to 05/2022 Middle Georgia Freightliner-Isuzu – City, STATE,
Perform take offs from blue prints and prepare window estimates for customers.
Assist customers with ordering door hardware.
Worked with quickbooks in preparing purchase orders and creating invoices.
Collected information on sales and service issues to provide effective resolutions.
Answered customers' questions regarding products, prices and availability.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Warranty Administrator, Service Advisor, 03/2015 to 07/2020 Macon Repair Company – City, STATE,
Responsible for filing warranty claims for Detroit, Cummins, Freightliner.
Reconciled warranty control status reports
Managed payroll time for 40 employees.
Processed invoices for payment.
Worked with ADP (CDK) and Microsoft Excel
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained detailed service and customer records.
Communicated effectively with staff, including members of operations & finance.
Monitored factory recalls and announcements to stay on top of changes.
Helped oversee logistics for incoming replacement parts and outgoing shipments of defective components.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Compiled data and reviewed information for accuracy prior to input.
Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments
Monitored factory recalls and announcements to stay on top of changes
Processed claim paperwork and followed up on missing information to complete processing
Trailer Shop Manager/Parts/Accounts Payable Assistant, 09/2007 to 03/2015 MWD, Incorporated – City, STATE,
Prepare estimates for customers; Communicating with customers and processing invoices for payment.
Work with all department managers to ensure timely turnaround of parts for each department (service, hydraulic, body and trailer departments).
Enter all purchase orders for payment, worked with office personnel & entered invoices, managed time for 20 employees, and processed payments; maintained office files and day to day operations .
Experience with Karmak, Quickbooks, Mitchell Truck Estimates, & Microsoft Excel.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Managed inventory control, cash control and store opening and closing procedures.
Generated accounts payable reports for management review to aid in financial and business decision making
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
Verified vendor accounts by reconciling monthly statements and related transactions
Kept vendor files accurate and up-to-date to expedite payment processing
Maintained payroll information by calculating, collecting and entering data
Initiated direct deposits and prepared manual checks for 20 employees
Updated employee files with new details such as changes in address or salary levels
Maintained employee confidence and protected payroll operations by keeping information confidential
Maintained employee privacy and protected payroll operations by keeping all information confidential
Processed new hire paperwork and documents
Processed employee W-9 and I-9 forms and managed benefits and leave time
Provided clerical support to company employees by copying, faxing and filing documents
Answered multi-line phone system and greeted callers enthusiastically
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Data Entry/Warranty Administrator, 03/2003 to 09/2007 Company Name – City, State,
Responsible for opening/closing invoices.
Entered/received purchase orders
Processed warranty claims with Caterpillar, Volvo, & BlueBird.
Responsible for managing time for 15 technicians, answering phones, and maintained filing.
Worked with Peachtree & ADP (CDK).
Reconciled warranty control status reports
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Compiled data and reviewed information for accuracy prior to input.
Processed claim paperwork and followed up on missing information to complete processing
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
Generated, posted and attached information to claim files
Education
High School Diploma: , Expected in 05/1996 Laramie Senior High School - Laramie, WY, GPA:
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