Information Technology Technician Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

  • Over ten years in customer service at fine establishments
  • Privileged to having thousands of conversations with folks from all over the world, also forming great listening skills to better serve the need of the client
  • Musician and song writer having played many shows, built confidence to perform and easily handle public speaking to large and small groups of people
  • Ease of conversation has benefited IT Tech skill of communication
  • End-user support
  • Problem Solving resulting in client satisfaction
  • Network administration
  • Security Protocols
  • Hardware installations
  • Device configuration
  • Change request processing
  • LAN protocols
  • Document review
  • Software updates
  • Budget and cost analysis
  • Network support
  • Staff assistance
  • Mobile device management
  • Root Cause Analysis
  • Failure resolution
  • Call triaging
  • Component installation
  • Process Improvement
  • Team Management
  • Operational Improvement
  • Team Building
  • Project Organization
  • Regulatory Compliance
  • Organization
  • Customer Service
  • Problem Resolution
  • Communications
Work History
Information Technology Technician, 12/2019 to 01/2020
Brazos River AuthorityGranbury, TX,
  • Established, repaired and optimized networks by installing wiring, cabling and devices
  • Investigated and corrected problems with printers, copiers and other peripheral devices
  • Managed system-wide operating system and software deployments, as well as any related upgrade problems
  • Set up hardware and software in optimal configurations to meet network performance requirements
  • Maintained excellent attendance record, consistently arriving to work on time
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Answered and triaged requests for assistance in order to provide top-notch support
Senior Bartender, 07/2012 to 04/2019
99 RestaurantsTaunton, MA,
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Micros System
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Increased bar revenue through development and marketing of featured cocktails
  • Waited on up to thirty customers at bar and at three four person-tables bar area
  • Handled thousands of dollars in cash and receipts on daily basis, which built trustworthiness and loyalty with owners
  • Conducted daily inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
  • Generated higher ticket averages by training newly hired employees on suggestive up-selling techniques
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
Bartender Shift Manager, 03/2005 to 04/2012
The Cottonwood CafeCity, STATE,
  • Waited on up to forty customers at bar and at twenty-table bar area
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
  • Reduced inventory losses by 22% by managing beverage inventory with QR Inventory with RFD Barcode Scanner
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Managed disruptive customer behavior and mitigated liability by using good humor, intelligent conversation, and calm demeanor
  • Increased bar revenue through development and marketing of featured cocktails
  • Generated higher ticket averages by training new employees on suggestive up-selling techniques
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages
  • Created attractive bar displays by strategically arranging bottles and glasses
  • Handled thousands of dollars of cash and receipts on daily basis, which built trustworthiness and loyalty with owners
  • Closed out cash register with 99% accuracy and prepared cashier report
  • Maintained accurate cash drawer of two hundred dollars per shift
CompTIA A+ Certification: Information Technology, Expected in 07/2019
Per Scholas - Cambridge, MA,
  • Router/switch functionality
  • Access point settings
  • IP addressing
  • NIC configuration
  • Wired - Wireless • End-user device configuration
  • IoT device configuration
  • Thermostat - Light switches
  • Security cameras - Door locks - Voice-enabled, smart speaker/digital assistant
  • Cable/DSL modem configuration
  • Firewall settings
  • -DMZ - Port forwarding - NAT - UPnP -
  • MAC filtering •
  • Wireless settings - Encryption - Channels
  • Hardware/device replacement
  • Keyboard - Hard drive - SSD vs. hybrid vs. magnetic disk
  • Memory - Smart card reader - Optical drive
  • Wireless card/Bluetooth module - Cellular card
  • Video card - Mini PCIe - Screen - DC jack - Battery - Touchpad - Plastics/frames - Speaker - System board - CPU
  • Corporate and ISP email configuration - POP3 - IMAP
  • Port and SSL settings - S/MIME
  • Integrated commercial provider email configuration - iCloud - Google/Inbox - Exchange Online - Yahoo • PRI updates/PRL updates/ baseband updates • Radio firmware • IMEI vs. IMSI • VPN
  • Server roles - Web server - File server - Print server - DHCP server - DNS server - Proxy server - Mail server - Authentication server - syslog
  • • Router/switch functionality • Access point settings • IP addressing • NIC configuration - Wired - Wireless
  • Configure appropriate Components For Custom PC Configurations such as
  • Graphic/CAD/CAM design workstation - SSD - High-end video - Maximum RAM • Audio/video editing workstation - Specialized audio and video card - Large, fast hard drive - Dual monitors • Virtualization workstation - Maximum RAM and CPU cores • Gaming PC - SSD - High-end video/specialized GPU - High-definition sound card - High-end cooling • Network attached storage device - Media streaming - File sharing - Gigabit NIC - RAID array - Hard drive • Standard thick client - Desktop applications - Meets recommended requirements for selected OS • Thin client - Basic applications - Meets minimum requirements for selected OS - Network connectivity
  • Configuration settings - Duplex - Collate - Orientation - Quality • Device sharing - Wired - USB - Serial - Ethernet - Wireless - Bluetooth - 802.11(a, b, g, n, ac) - Infrastructure vs. ad hoc - Integrated print server (hardware) - Cloud printing/remote printing • Public/shared devices - Sharing local/networked device via operating system settings - TCP/Bonjour/AirPrint - Data privacy - User authentication on the device - Hard drive cache
  • • Workstation operating systems - Microsoft Windows - Apple Macintosh OS - Linux • Cell phone/tablet operating systems - Microsoft Windows - Android - iOS - Chrome OS • Vendor-specific limitations - End-of-life - Update limitations • Compatibility concerns between operating systems
Agile With Atlassian Jira: Agile Method / Atlassian Jira, Expected in 12/2019
Cousera - Online Certifcation,
  • Awarded Certification
  • Agile Method
  • Professional development completed in Atlassian Jira Software
  • Project Management Tools and Workflows
  • Administrator For Kanban Board
  • Administrator For Scrum Board
  • Learned how to communicate with Team consisting of owner, project managers, design team, and Scrum Master
  • Learned the workflow process and how to run Kanban Board with a team to track the backlog, in progress, to do orders of projects in development
  • Learned the workflow process and how to run Scrum Board for projects in development and the workflow order needed to complete projects
: English Literature, Expected in
Westfield State University - Westfield, MA
High School Diploma: , Expected in 1985
Braintree High School - Braintree, MA

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Resume Overview

School Attended
  • Per Scholas
  • Cousera
  • Westfield State University
  • Braintree High School
Job Titles Held:
  • Information Technology Technician
  • Senior Bartender
  • Bartender Shift Manager
  • CompTIA A+ Certification
  • Agile With Atlassian Jira
  • High School Diploma

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