Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA XXX05
:
Summary

Results-driven IT professional knowledgeable about hardware systems and software programs. Well-versed in a wide range of programs, operating systems and platforms for desktops, laptops and mobile devices. Bringing a 17-year record of success in technical support and equipment management.

Skills
  • Software management
  • Network administration
  • System diagnostics
  • Equipment maintenance
  • Time management
  • Critical thinking
  • Friendly, positive attitude
  • Communication
  • MS Office
  • Team management
  • Multitasking
  • Problem resolution
  • Clerical
  • Basic math
  • Conflict resolution
Education and Training
Delaware County Community College Media, PA, Expected in 2020 Associate of Science : IT Support/ Help Desk - GPA :
Lagos State University Ojo, Expected in 03/2010 Bachelor of Science : Computer Science - GPA :
National Institute Of Information Technology India, Expected in : Webmaster And Web Management - GPA :
University Of Lagos Lagos, Expected in 04/2002 Associate of Arts : Computer and Management - GPA :
University Of Lagos Lagos, Expected in 03/2000 Associate of Science : Data Processing - GPA :
University Of Lagos Lagos, Expected in : Computer Application - GPA :
Experience
Benchmark Hospitality - Information Technology Technician
South Beach, FL, 03/2020 - Current
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Coordinated ongoing performance assurance for software applications and automated performance test scripts.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Managed user profiles, security access and shared file structures.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Handled large volume of phone calls, chat and emails in support of several systems
Benchmark Hospitality - Information Technology Manager (Remote)
Scottsdale, AZ, 02/2018 - 02/2020
  • Streamlined decision support reporting process by tailoring methodologies and meeting compliance requirements through implementation of several initiative.
  • Supervised and mentored several professionals, including project managers, QA engineers, operators, system administrators and software engineers.
  • Developed information technology budget, implementing cost-cutting initiatives to stay on track.
  • Examined established systems for invoicing, accounting, reporting and data abilities and provided updates.
  • Connected with customers to relate any system changes and integrate customer feedback into improvement processes.
  • Produced status reports for customers and senior management.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Hired, trained and managed employees, including preparing and conducting performance evaluations.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Created and enforced information technology budget.
  • Implemented multiple software conversions, including desktop setup and staff training.
Architectural Structures Limited - Information Technology Technician
City, STATE, 08/2002 - 02/2018
  • Kept hardware and software systems current with latest patches and current licenses.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Managed user profiles, security access and shared file structures.
University Of Lagos - IT Data Analyst & Computer Programmer
City, STATE, 03/1999 - 07/2002
  • Formulated, defined and documented system specifications.
  • Tested validity, accuracy and consistency of new and existing intelligence data.
  • Improved reliability of supply chain software, systems, database and order processing.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Directed field studies and data collection to support sophisticated analysis.
  • Mined data to uncover insights and identify market trends and inflection points.
  • Established communication infrastructures, including LAN and WAN networks for communication and mobile device applications.
  • Organized subsystems to execute proper collection of data
  • Prepared forecasts and identified trends through data analysis and tracking.
  • Collected, tracked and organized data to evaluate current business and market trends.
  • Defined naming standards for data warehouse to maintain consistent operations.
Activities and Honors

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Resume Overview

School Attended

  • Delaware County Community College
  • Lagos State University
  • National Institute Of Information Technology
  • University Of Lagos
  • University Of Lagos
  • University Of Lagos

Job Titles Held:

  • Information Technology Technician
  • Information Technology Manager (Remote)
  • Information Technology Technician
  • IT Data Analyst & Computer Programmer

Degrees

  • Associate of Science
  • Bachelor of Science
  • Some College (No Degree)
  • Associate of Arts
  • Associate of Science
  • Some College (No Degree)

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