Results-driven IT professional knowledgeable about hardware systems and software programs. Well-versed in a wide range of programs, operating systems and platforms for desktops, laptops and mobile devices. Bringing a 17-year record of success in technical support and equipment management.
Skills
Software management
Network administration
System diagnostics
Equipment maintenance
Time management
Critical thinking
Friendly, positive attitude
Communication
MS Office
Team management
Multitasking
Problem resolution
Clerical
Basic math
Conflict resolution
Education and Training
Delaware County Community CollegeMedia, PA, Expected in 2020 – –Associate of Science:IT Support/ Help Desk - GPA:
Lagos State UniversityOjo, Expected in 03/2010 – –Bachelor of Science:Computer Science - GPA:
National Institute Of Information TechnologyIndia, Expected in – –:Webmaster And Web Management - GPA:
University Of LagosLagos, Expected in 04/2002 – –Associate of Arts:Computer and Management - GPA:
University Of LagosLagos, Expected in 03/2000 – –Associate of Science:Data Processing - GPA:
University Of LagosLagos, Expected in – –:Computer Application - GPA:
Experience
Benchmark Hospitality - Information Technology Technician South Beach, FL, 03/2020 - Current
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Kept hardware and software systems current with latest patches and current licenses.
Conducted end-user training and provided technical support on hardware, software and network issues.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Coordinated ongoing performance assurance for software applications and automated performance test scripts.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Managed user profiles, security access and shared file structures.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Handled large volume of phone calls, chat and emails in support of several systems
Benchmark Hospitality - Information Technology Manager (Remote) Scottsdale, AZ, 02/2018 - 02/2020
Streamlined decision support reporting process by tailoring methodologies and meeting compliance requirements through implementation of several initiative.
Supervised and mentored several professionals, including project managers, QA engineers, operators, system administrators and software engineers.
Developed information technology budget, implementing cost-cutting initiatives to stay on track.
Examined established systems for invoicing, accounting, reporting and data abilities and provided updates.
Connected with customers to relate any system changes and integrate customer feedback into improvement processes.
Produced status reports for customers and senior management.
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Hired, trained and managed employees, including preparing and conducting performance evaluations.
Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Created and enforced information technology budget.
Implemented multiple software conversions, including desktop setup and staff training.
Architectural Structures Limited - Information Technology Technician City, STATE, 08/2002 - 02/2018
Kept hardware and software systems current with latest patches and current licenses.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
Conducted end-user training and provided technical support on hardware, software and network issues.
Performed continuous assessments of network structure, business content filters and security firewalls.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Managed user profiles, security access and shared file structures.
University Of Lagos - IT Data Analyst & Computer Programmer City, STATE, 03/1999 - 07/2002
Formulated, defined and documented system specifications.
Tested validity, accuracy and consistency of new and existing intelligence data.
Improved reliability of supply chain software, systems, database and order processing.
Completed quality assurance reviews to assess accuracy of data and validate results.
Directed field studies and data collection to support sophisticated analysis.
Mined data to uncover insights and identify market trends and inflection points.
Established communication infrastructures, including LAN and WAN networks for communication and mobile device applications.
Organized subsystems to execute proper collection of data
Prepared forecasts and identified trends through data analysis and tracking.
Collected, tracked and organized data to evaluate current business and market trends.
Defined naming standards for data warehouse to maintain consistent operations.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
