Information Technology Manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

  • Excellent work ethic
  • Wireless Network Design and Deployment
  • Client-Server (Windows Platforms)
  • Device Imaging
  • Microsoft Office
  • SQL
  • Asset Management
  • Budgeting
  • Systems architecture
  • VoIP
  • Network Design
  • VPN
  • Disaster recovery
  • EDI
  • Ethernet
  • Help Desk
  • Imaging
  • Routers
  • Sarbanes-Oxley
  • Project lifecycle management
  • Security planning
  • Agile framework
  • Risk mitigation planning
  • Infrastructure development
  • Multitasking abilities
  • Conflict resolution
  • Verbal and written communication
Work History
01/2015 to 02/2021
Information Technology Manager National Lutheran Communities & Services Rockville, MD,
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Designed and implemented infrastructure strategy for new insurance processing system, Help Desk call center, and EDI processing of claims.
  • Directed and managed all technology needs for diversified company with over 200 employees in 4 states.
  • Hired, trained, and supervised technical team of 9 employees.
  • Transition from server-based model to virtual technology that resulted in savings, increased data redundancy and more efficient processes.
  • Reduced costs by $90,000 in first year, renegotiated contracts, and consolidated vendors Established SLA for users of IT Help Desk and training functions
  • Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
  • Managed $200k annual budget and developed IP application and support systems, integration procedures and projects.
08/2009 to 01/2015
Information Technology Administrator Flex-N-Gate Corp Grand Rapids, MI,
  • Responsible for training and overseeing on-site software and design changes to existing infrastructure.
  • Responsible for departmental operations and financials including workforce planning, purchase orders, travel controls, and all hardware or software related purchases.
  • Active Directory 2012 integration, managing group policy, Exchange Server, and SQL admin.
  • Configured TCP/IP, DHCP, and DNS.
  • Development of integrated Asset Management tracking capabilities.
  • Programmed and serviced new wireless deployment enterprise wide.
  • Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.
  • Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.
12/2005 to 07/2009
Information Technology Manager National Lutheran Communities & Services Baltimore, MD,
  • Integral member of aggressive site ramp-up to include set up and maintenance of over 750 nodes.
  • Responsible for supervising technical staff, training and overseeing all on-site software and design changes to existing infrastructure.
  • Established stringent technology budget resulting in huge cost savings for corporation of over $130k over course of 6 months
  • Implemented research and proposal program for all capital expenditures in regards to acquisition of new technology equipment and IT expansion
  • Fulfilled all duties of System Administrator role such as operating system installs, server maintenance and network build outs
  • Spearheaded site readiness for SOX (Sarbanes-Oxley) audit Developed and implemented processes for SOP to be utilized by organizational leadership.
Expected in
Bachelor of Science: Computer Science
Northeastern University - Boston, MA
Expected in
Cisco Certified Network Administrator (CCNA) Microsoft Certified Systems Engineer (MCSE):
ITT Technical Institute - Salt Lake City, UT,

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Resume Overview

School Attended

  • Northeastern University
  • ITT Technical Institute

Job Titles Held:

  • Information Technology Manager
  • Information Technology Administrator
  • Information Technology Manager


  • Bachelor of Science
  • Cisco Certified Network Administrator (CCNA) Microsoft Certified Systems Engineer (MCSE)

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