Information Technology Manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Skills
Excellent work ethic
Wireless Network Design and Deployment
Client-Server (Windows Platforms)
Device Imaging
Microsoft Office
SQL
Asset Management
Budgeting
Systems architecture
VoIP
Network Design
VPN
Disaster recovery
EDI
Ethernet
Help Desk
Imaging
Routers
Sarbanes-Oxley
Project lifecycle management
Security planning
Agile framework
Risk mitigation planning
Infrastructure development
Multitasking abilities
Conflict resolution
Verbal and written communication
Work History
01/2015 to 02/2021
Information Technology ManagerNational Lutheran Communities & Services – Rockville, MD,
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
Designed and implemented infrastructure strategy for new insurance processing system, Help Desk call center, and EDI processing of claims.
Directed and managed all technology needs for diversified company with over 200 employees in 4 states.
Hired, trained, and supervised technical team of 9 employees.
Transition from server-based model to virtual technology that resulted in savings, increased data redundancy and more efficient processes.
Reduced costs by $90,000 in first year, renegotiated contracts, and consolidated vendors Established SLA for users of IT Help Desk and training functions
Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
Managed $200k annual budget and developed IP application and support systems, integration procedures and projects.
08/2009 to 01/2015
Information Technology AdministratorFlex-N-Gate Corp – Grand Rapids, MI,
Responsible for training and overseeing on-site software and design changes to existing infrastructure.
Responsible for departmental operations and financials including workforce planning, purchase orders, travel controls, and all hardware or software related purchases.
Active Directory 2012 integration, managing group policy, Exchange Server, and SQL admin.
Configured TCP/IP, DHCP, and DNS.
Development of integrated Asset Management tracking capabilities.
Programmed and serviced new wireless deployment enterprise wide.
Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.
Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.
12/2005 to 07/2009
Information Technology ManagerNational Lutheran Communities & Services – Baltimore, MD,
Integral member of aggressive site ramp-up to include set up and maintenance of over 750 nodes.
Responsible for supervising technical staff, training and overseeing all on-site software and design changes to existing infrastructure.
Established stringent technology budget resulting in huge cost savings for corporation of over $130k over course of 6 months
Implemented research and proposal program for all capital expenditures in regards to acquisition of new technology equipment and IT expansion
Fulfilled all duties of System Administrator role such as operating system installs, server maintenance and network build outs
Spearheaded site readiness for SOX (Sarbanes-Oxley) audit Developed and implemented processes for SOP to be utilized by organizational leadership.
Education
Expected in
Bachelor of Science: Computer Science Northeastern University - Boston, MA GPA:
Expected in
Cisco Certified Network Administrator (CCNA) Microsoft Certified Systems Engineer (MCSE): ITT Technical Institute - Salt Lake City, UT, GPA:
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Resume Overview
School Attended
Northeastern University
ITT Technical Institute
Job Titles Held:
Information Technology Manager
Information Technology Administrator
Information Technology Manager
Degrees
Bachelor of Science
Cisco Certified Network Administrator (CCNA) Microsoft Certified Systems Engineer (MCSE)