Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
Performance criteria tracking
Salary structure/compensation analysis
Calm under pressure
Information Technology Manager, 03/2013 to CurrentEnablon North America Corp － Chicago, IL
Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines.
Drove business KPIs through rapid iteration of customer-facing product features.
Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
Collaborated with the global team to resolve IT support cases.
Build and maintain a staff of five & terminate for cause one employee.
Create and audit processes interlocking with other teams, adjust as required.
Manage travel and budget for staff on-site visits.
Ownership of SaaS customers in North America, Canada and Australia.
Defined project deliverables and monitored status of tasks.
Executed proof of concept implementations to validate product feasibility.
IT Administrator, 06/2011 to 03/2013Enablon North America Corp － Chicago, IL
Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security.
Maintained security, backup, and redundancy strategies.
Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney).
Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.
Manage North America production data center (SaaS) and disaster recovery applications.
Deploy and manage VMware architecture.
Monitor and created automatic actions related to hardware and web servers.
Engineered IT infrastructure for reliable WAN and LAN connectivity.
Active Directory and Group Policy configuration and deployment.
Provided client support for production.
Deployed over 30 NEC phones and support for NEC PBX.
Responsible for purchasing and product recommendations.
Network Administrator, 02/2010 to 05/2011Northwestern Dental Center Waypoint Consulting LLC － Chicago, IL
Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy.
Deployed and tested Microsoft Exchange 2010 in VMware.
Administered SQL 2005 database to run Dentrix and DEXIS software.
Configuration and implementation of Group Policies.
Information Technology Consultant, 10/2008 to 05/2011Waypoint Consulting LLC － Chicago, IL
Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center.
Supported Microsoft Windows 2003, XP, Vista and Mac operating systems.
Responsible for purchase decisions to provide the best end point security solutions.
Obtained Milestone Advanced Certified Partner for video surveillance.
Network Administrator, 10/2008 to 05/2011Paine/Wetzel ONCOR International Waypoint Consulting LLC － Chicago, IL
Installed and configured LAN with Windows XP and Windows Vista clients.
Administration of Microsoft Active Directory.
Administration of Microsoft Exchange 2003 systems including backup and recovery.
Deploy Symantec endpoint security solutions and implemented disaster recovery.
Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT.
Administration of intranet.
Network Administrator, 10/2008 to 12/2009Northridge Group Inc Waypoint Consulting LLC － Rosemont, IL
Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones.
Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS.
Managed Windows Server 2008 and Windows 7.
College of Education Computer Technician, 07/2006 to 06/2008Northern Illinois University － DeKalb, IL
Performed PC and Mac hardware and software configurations.
Troubleshot general Novell Client issues.
Installed and maintained peripherals.
Built images to be used with Symantec Ghost.
Master of Science:Business Information Technology,2018DePaul University － Chicago, IL
Bachelor of Science:Network and Communications Management,2009DeVry University － Addison, IL
Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server