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Information Systems Technician Resume Example

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INFORMATION SYSTEMS TECHNICIAN
Summary

Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.

Skills
  • Software management
  • System diagnostics
  • Troubleshooting skills
  • Network administration
  • Organization
  • Equipment maintenance
  • Multitasking
  • Critical thinking
  • Decision-making
  • Basic math
  • Work ethic
  • First Aid/CPR
  • PPE use
  • Data management
  • Team building
  • Working collaboratively
  • Training & Development
  • Help Desk
Experience
Company Name | City, StateInformation Systems Technician04/2020 - Current
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Handled large volume of phone calls, chat and emails in support of ERP (internal data base) systems.
  • Provided thorough Hardware technical support and problem resolution for over 20-25 customers daily.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Authored and distributed training manuals for handheld computers and devices used by staff.
  • Trained new employees on support processes, procedures and knowledge base.
  • Improved overall company performance through increased IT uptime and effective cost reductions.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Completed installation, configuration and patching of hardware and software for users.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Created robust end-user self-service tools and documentation for software and hardware support.
  • Managed user profiles, security access and shared file structures.
  • Developed online documentation for common processes for both support staff and end-users.
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Company Name | City, StateAssembly Line Worker01/2019 - 04/2020
  • Set and verified parts clearances to prevent jams or wasted materials.
  • Positioned and aligned components to complete accurate assembly work.
  • Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
  • Reviewed project specifications and documentation to understand task and deadline requirements.
  • Calculated materials consumption, hourly rates and relevant assembly details using mathematical skills.
  • Determined root cause for machinery malfunction by performing daily inspections.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Orchestrated organizational assembly strategy to produce products to conform to design specifications.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Used established assembly instructions to complete jobs efficiently.
Company Name | City, StateMET Team Associate10/2017 - 01/2019
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Updated 105,000-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across entire establishment.
  • Promoted new product releases and limited edition items to drive sales.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Presented updated floor plans and design strategy to store management.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
St. Charles High School | CityHigh School Diploma06/2016
Accomplishments
  • Consistently maintained high customer satisfaction.
  • Promoted to Information Systems due to desire to learn and exceptional work ethic that enhanced productivity within the company.
  • Promoted from Assembly line worker to IT Tech, in less than 18-months
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Resume Overview

School Attended

  • St. Charles High School

Job Titles Held:

  • Information Systems Technician
  • Assembly Line Worker
  • MET Team Associate

Degrees

  • High School Diploma

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