Information Systems Technician Resume Example
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INFORMATION SYSTEMS TECHNICIAN
Summary
Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.
Skills
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Experience
The Morning Star Company | Los Banos , CAInformation Systems Technician04/2020 - Current
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Handled large volume of phone calls, chat and emails in support of ERP (internal data base) systems.
- Provided thorough Hardware technical support and problem resolution for over 20-25 customers daily.
- Conducted end-user training and provided technical support on hardware, software and network issues.
- Authored and distributed training manuals for handheld computers and devices used by staff.
- Trained new employees on support processes, procedures and knowledge base.
- Improved overall company performance through increased IT uptime and effective cost reductions.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Completed installation, configuration and patching of hardware and software for users.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Created robust end-user self-service tools and documentation for software and hardware support.
- Managed user profiles, security access and shared file structures.
- Developed online documentation for common processes for both support staff and end-users.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Northern Architectural Systems | Teterboro , NJAssembly Line Worker01/2019 - 04/2020
- Set and verified parts clearances to prevent jams or wasted materials.
- Positioned and aligned components to complete accurate assembly work.
- Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Reviewed project specifications and documentation to understand task and deadline requirements.
- Calculated materials consumption, hourly rates and relevant assembly details using mathematical skills.
- Determined root cause for machinery malfunction by performing daily inspections.
- Built and packaged products to comply with multiple work orders and deadlines.
- Orchestrated organizational assembly strategy to produce products to conform to design specifications.
- Inspected and tested final products to verify conformance to established tolerances.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Used established assembly instructions to complete jobs efficiently.
Home Depot | City , STATEMET Team Associate10/2017 - 01/2019
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Updated 105,000-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across entire establishment.
- Promoted new product releases and limited edition items to drive sales.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Consulted with management and advertising teams to plan optimal promotions.
- Presented updated floor plans and design strategy to store management.
- Placed prices and descriptive signage to enhance displays and promote items.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
St. Charles High School | CityHigh School Diploma06/2016
Accomplishments
- Consistently maintained high customer satisfaction.
- Promoted to Information Systems due to desire to learn and exceptional work ethic that enhanced productivity within the company.
- Promoted from Assembly line worker to IT Tech, in less than 18-months
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Resume Overview
School Attended
- St. Charles High School
Job Titles Held:
- Information Systems Technician
- Assembly Line Worker
- MET Team Associate
Degrees
- High School Diploma
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