IT Manager with demonstrated record of leadership experience in areas such as personnel management, providing high quality customer service, infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Skills
Customer Relationship building
Project coordination
Network Engineering
Security improvements
Infrastructure planning
Expense analysis and budget management
Problem resolution
Maintenance & Repair
Supervision
Data management
Teambuilding
Communication
Multitasking
First Aid/CPR
Experience
Information Systems Supervisor, 03/2017 to Current Six Flags, Corp. – Marietta, GA,
Provide oversight of the professional and technical staff involved with systems analysis, systems programming/systems administration, customer support and/or computer support.
Prepare and recommend biennial department budgets, revisions and spending plans; monitor and control expenditures; obtain price comparisons and quotes; submit to appropriate personnel and department as required; monitor expenditures and ensure operation within budget allocations.
Supervise and evaluate the performance of assigned staff; recruit, interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; plan, coordinate and arrange for appropriate employee training programs to provide for opportunity for advancement and to acquire necessary skills.
Administer, secure, plan, organize, coordinate and supervise the Information Technology services for the Point Defiance Zoo & Aquarium and Northwest Trek Wildlife Park
Plan and oversee daily work assignments; identify information systems technology opportunities and develop application strategies; research and propose solutions; coordinate technical assistance from vendors; oversee preventive maintenance and repairs.
Oversee and assure compliance with standard practices.
Maintain an advanced level of technology expertise on a wide range of technology issues.
Define measurements and monitor performance to ensure plans and goals are aligned with enterprise-wide strategies, goals and best practices; analyze work flow and standard operating procedures. Implement changes to improve service.
Communicate strategic direction to staff, identifying objectives and goals supported by best practices and serve as an escalation point for conflicting priorities; motivate and empower staff to provide excellence in customer service by creating a climate dedicated to meeting the expectations and requirements of the customer.
Sr. Information Systems Administrator, 01/2016 to 03/2017 Devereux – Downingtown, PA,
Perform technical computer work, including installing, maintaining and troubleshooting application software, operating systems, and computer hardware within a networked computing environment.
Manage local area network including maintenance of server hardware and software, installation of new equipment, and monitoring and troubleshooting systems on a daily basis.
Create and manage user accounts and permissions, manually and through the use of group policies.
Manage and configure physical network infrastructure, including cabling, switches, routers, etc.
Install, configure and maintain hardware and software solutions for network security, including remote network access via VPN.
Install, configure and maintain secure wireless access points.
Perform database maintenance activities including creation, backup, testing, restoration, performance tuning and upgrades. Understand and use database principles and access methods.
Manage all aspects of assigned software applications, including software upgrades, database support, and system backups. Act as primary point-of-contact with software or solution provider, and maintain working knowledge of software releases and new product features.
Facilitate discussions with end user clients to discuss business needs and design/implement solutions.
Provide support for mobile devices, phones, tablets and other wireless and Bluetooth related devices necessary for day to day operations and operation of specialized software.
Protect network and computer systems from introduction of security threats such as malicious code, system viruses and malware.
Maintenance, management, assessment and administration of MPT security systems such as Active Directory, business systems, file and folder access, and key fob systems.
Assist with acquisition, installation and maintenance of technologies part of or required in, special projects, events and exhibits.
Assist as needed with aspects of Information Technology audio visual, interpretive, end user, infrastructure, and network responsibilities.
Provide timely and effective help desk support to end users, utilizing help desk software to document, prioritize, and track requests.
Document assigned systems as requested. Maintain written records relating to purchasing and software licensing. Assist with the development of written policies and procedures relating to Information Technology.
Provide recommendations for system enhancements and software application upgrades; maintain current knowledge of computer technology and user trends through training, review of technical publications, vendor information and other available means.
Information Systems Specialist, 01/2014 to 01/2016 Bloom Insurance Agency – Richmond, VA,
Maintenance and management of network hardware and software including servers, firewall appliances and shared network resources.
Maintenance, management, and administration of server level storage and data backup solutions.
Provide support for mobile devices, phones, tablets and other wireless and Bluetooth related devices.
Protect network and computer systems from introduction of security threats such as malicious code, system viruses and malware.
Maintenance and organization of preventative maintenance, upgrade, and replacement schedule on all shared network resources and server level systems, hardware, software, infrastructure, and network items in conjunction with district-wide policies and procedures.
Provide support, recommendations, and review for Website pages.
Assist as needed with aspects of Information Technologies' audio visual, interpretive, end user, infrastructure, and network responsibilities.
Coordinate installation of hardware, software, and data communication updates.
Helpdesk Support Technician, 05/2012 to 01/2014 Cornerstone Building Brands – Lansing, IL,
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
Perform technical computer work to include installing, maintaining and troubleshooting application software, operating systems, and computer hardware within a networked computing environment for Point Defiance Zoo & Aquarium and Northwest Trek Wildlife Park.
Handle Tier 1 & 2 help desk escalations through tickets, phone or remote support.
Work with outside technology vendors as needed to support software and hardware.
Create accounts and configure hardware as part of on-boarding process.
Perform basic troubleshooting and problem resolution for all types of IT infrastructure.
Support audio and video equipment.
Manage and monitor internal assets to ensure accurate inventory records.
Information Technology Support Technican, 01/2008 to 05/2012 Microlynx LLC – City, STATE,
Perform technical computer work to include sales and construction of computer systems from motherboard level.
Troubleshoot hardware, software, and network issues in multiple business environments.
Research, order, and inventory of equipment.
Provide technical support over the phone, in person, and onsite.
Technical Support Assistant, 01/2005 to 09/2006 Northwest Enterprises – City, STATE,
Assisted with the creation and maintenance of an 8 workstation Windows Server 2000 network.
Support staff members on the proper use of company computer hardware. software systems, and video projection equipment.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education and Training
Associate of Applied Science: Computer Network Technology, Expected in 04/2008 Clover Park Technical College - Lakewood, WA GPA:
Cybersecurity OGT 617: Advanced Persistent Threat (APT), Expected in 05/2019 US Department Of Homeland Security/ Texas A&M TEEX - College Station, TX GPA:
Physical And Cyber Security of Critical Infrastructure MGT-452: Critical Infrastructure Security, Expected in 06/2019 US Department Of Homeland Security/ Texas A&M TEEX - College Station, TX GPA:
Supervisor 101, 201, 301: Government Supervisory Skills, Expected in 2017 Washington Cities Insurance Agency - Tukwila, WA, GPA:
Conducting Disciplinary Action: Disciplinary Actions For Government Supervisors , Expected in 2017 Washington Cities Insurance Agency - Tukwila, WA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
Clover Park Technical College
US Department Of Homeland Security/ Texas A&M TEEX
US Department Of Homeland Security/ Texas A&M TEEX
Washington Cities Insurance Agency
Washington Cities Insurance Agency
Job Titles Held:
Information Systems Supervisor
Sr. Information Systems Administrator
Information Systems Specialist
Helpdesk Support Technician
Information Technology Support Technican
Technical Support Assistant
Degrees
Associate of Applied Science
Cybersecurity OGT 617
Physical And Cyber Security of Critical Infrastructure MGT-452
