information station assistant resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Dedicated St. Luke’s employee, talented at patient assistance and hospital information. Offers over 7 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult patient situations
Skills
7+ Years Customer Service
Attention to Detail
Quick Learner
Hard Working
Medical Terminology
Calm Under Pressure
Multi-Tasking
Use of Scanners and Printers
Microsoft Applications
Data Entry
Basic Computer Skills
Opening and Closing Duties
Sanitizing Protocols
Call Center Operations
Verbal and Written Communication
Organizational Skills
Scheduling
Highly Efficient
Sales Techniques
Team player
High-Energy Attitude
Sanitation and Cleanliness
Inbound and Outbound Calling
Patient/Staff Safety
De-Escalation Techniques
Problem-Solving Abilities
Time Management
Customer Relations
Troubleshooting Skills
Adaptive Team Player
Cleaning and Organization
Office Equipment Proficiency
Dining Customer Service
Kitchen safety
Service Prioritization
OSHA
Compassionate
Accountable
Respectful
Situational Awareness
Conflict Resolution
Point of Sale (POS) system operations
Hazardous Chemical Handling
Effective Customer Upselling
Health Code Requirements
Check Payment Processing
Dependability
Integrity
Data Entry
Documentation Skills
Friendly, Positive Attitude
Experience
Information Station Assistant, 10/2021 - Current Bass Pro Shops – Miami, FL,
Greets guests, assisting them out of the vehicle or with personal items or bags as needed; opens passenger door(s) and offers assistance if appropriate
Provides information regarding activities and locations of departments, offices and services
Knowledge and use of Epic
Use of Microsoft Teams to communicate with team
Identify guest needs regarding shuttle or wheelchair services
Drive and park guest vehicles, provide guest with claim check, and retrieve cars for guest upon demand
Handles basic issues and problems, and refers more complex issues to higher-level staff
Assist with directing patients and visitors
Check for appointments and for visitation
Perform other duties and responsibilities as assigned
Volunteer, 08/2021 - Current Old Home Cooking And Crafts – City, STATE,
Completed standard inspections to assess wear and damage to vehicles.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Conducted test drives before and after repair services.
Maintained garage safety protocols to meet regulatory and company expectations.
Executed preventive and corrective maintenance on work trucks and other vehicles.
Kept detailed records of repairs, labor involved and parts used.
Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Connected electrical wiring to control panels and electric motors.
Monitored shop equipment to maintain safe working condition.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Troubleshot faults and devised successful solutions for issues.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Checked vehicle for leaks and topped off fluids.
Volunteer, 08/2021 - 03/2022 Laser Mania – City, STATE,
Provided safety, security and transportation of vehicles in accordance with policies, procedures and regulations.
Picked up clients or vehicles and drove property to specified receiving agency or location.
Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Managed proper transportation of dangerous goods with no incidents.
Maintained safe driving habits to protect property and general public on roadways.
Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
Scheduled or performed needed maintenance on equipment to promote longevity of use.
Communicated with clients for outstanding customer service and to increase repeat business.
Roadside assistance such as jump starts and tire changes
Clean work sites of debris from vehicle collisions
Direct traffic to safer routes
Dishwasher, Cook, Baker, and Waitress, 04/2014 - 10/2021 Franklin Building Supply – City, STATE,
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
Sanitized food preparation areas, grills and equipment to avoid cross- contamination from raw items
Maintained accuracy while handling payments, giving change and printing receipts to customers
Stocked server areas with supplies before, during and after shifts
Set up and performed initial prep work for food items such as soups, sauces and salads
Maintained consistent quality and high accuracy when preparing identical dishes every day
Greeted customers, answered questions and recommended specials, g and desserts to increase profits
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Developed great team spirit with other personnel by pitching in andhelping with task completion
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
Kept work areas clean, neat and free of safety hazards to maximize efficiency
Delegated daily tasks to team members to optimize group productivity
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
Team Lead, 02/2018 - 08/2018 Company Name – City, State,
Assigned projects and distributed tasks to team members as per area of expertise.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Organized birthday parties, food and beverage selections and activity arrangements.
Sawyer and Stacker, 04/2017 - 01/2018 Company Name – City, State,
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Monitored team progress and enforced deadlines
Performed basic maintenance and upkeep to saws and tools
Changed saw blades and repaired machines
Kept work areas clean, neat and free of safety hazards to maximize efficiency
Operated saw to cut along scribed lines
Counted, sorted and stacked finished pieces for easy access
Operated hand and power tools to clear jams, adjust positions and trim rough edges
Adhered to safety guidelines regarding equipment operation to reduce accident risk
Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
Education
High School Diploma: , Expected in 05/2017 - Filer High School - Filer, ID GPA: Status -
: Veterinary Technology, Expected in - College of Southern Idaho - Twin Falls, ID, GPA: Status -
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